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    ExpertTire

    2.8 (4 reviews)
    Closed 7:00 am - 7:00 pm

    Services - ExpertTire

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    15 years ago

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    14 years ago

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (27 reviews)

    I recently visited the Lockhart Firestone location for a standard four-wheel balance and alignment…read moreon my Ram truck. I specifically requested a road-force match balance to correct a vibration at highway speeds, but was told the shop did not have the equipment. I chose to proceed with a standard balance and alignment. After they kept my truck for the entire day, I called one hour before closing to check the status. I was told--by someone who could barely communicate clearly--that none of the work had been completed because "the machine was down." I asked the employee to contact another Firestone location and arrange priority service since I had a trip early the next morning. Instead, he told me that I could call around myself. I had to stop him and explain that good customer service would be to take responsibility for the inconvenience and make an effort to resolve the issue. When I arrived to pick up my truck, I found it parked on the side of the building with every door left unlocked, another example of the carelessness at this location. The employee then informed me that he had called a store in Bastrop but that I would not make it before they closed, so "there was nothing he could do." He also stated that their alignment machine was down and, finally, that he could not balance my tires because my factory wheels were "bent." His dismissive attitude made it clear that there was no intention of performing the work. He notified me that, as a courtesy, he wouldn't charge me--but insisted I needed new wheels. Immediately afterward, I contacted the Firestone location in Kyle and explained the situation. Jeff, the service advisor there, got me in first thing the next morning and completed both the alignment and the tire balance without any issues whatsoever. When I returned from my trip, I attempted to complete the Firestone customer satisfaction survey to make corporate aware of my experience. The link had already expired--further demonstrating how little attention Firestone appears to pay to customer experience. Needless to say, I will not be returning to the Lockhart Firestone for any services. The Kyle location earned my business, but the Lockhart store showed a clear lack of professionalism, communication, and basic customer care.

    The guys are awesome. They helped us out with a flat tire. I recommend this shop for your tire care.read more

    ExpertTire - tires - Updated May 2026

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