Terrible company. The people in the store were very nice and helpful, but my fragile items were damaged in transit. Smashed glasses, broken cups. I purchased insurance, so I contacted Expert Shipping and told them what happened and sent photos. Their answer? "You packed the boxes yourself so we are not responsible for items damaged in transit." I told them that their employee opened all the boxes for customs purposes and noted how well packed and secure everything was. Further, I asked them why they offered to sell me insurance if they knew I packed the boxes myself? I asked them to just refund what I paid for the insurance (about $45) and they wouldn't even do that. I suppose they may be okay for shipping documents, but if you're sending fragile items, you're better off with the Post Office, DHL, Fedex, or UPS! Not worth the aggravation. read more