Good customer service, prompt and personalable. There were my 3rd try in trying to get some work…read moredone. Cleaned up well after themselves.

We worked with Nelson and the team at 1 in ALL General Contractors to complete a whole house…read morerenovation from December 2021 - Feb 2022. They removed a supporting wall, moved plumbing, re-did all the floors (installing carpet and LVP), painted all the walls, installed 3x new bathrooms and a kitchen -- it was a huge project! Our lines of communication were always clear (Nelson was always quick to respond and explain things to this novice!), the job was done ahead of schedule and to the highest quality. I cannot be more happy with the outcome and recommend them enough!

When looking at replacing our dated floors, my wife and I contacted Thomas at Reap Industries. He…read morewas very polite and arranged to come by our home the very next day to take a look and measure. He showed up the next day on time and offered to wear gloves and mask prior to entering our home (this is during the COVID-19 crisis, regardless of anyone's differentiating feelings towards the crisis, this was a nice personal touch). Once he completed measuring, he talked us through various product options and suggested laminate vinyl plank as a great choice. Lifetime residential warranty, waterproof, scratch resistant and affordable. Those were the exact qualities my wife and I were looking for in our new floors. Thomas showed us a video of the flooring system that they just completed in a multi-million dollar home and I'd have to say, they looked phenomenal. We received our estimate the very next day and decided to move forward with project. The install team was great and completed our job in a day and minimized their footprint in my home. So happy we choose Reap Industries and highly recommend you consider them for your next flooring project. 10/10 A++

I am so pleased with this company. After several estimates - with some companies ridiculous on…read moretheir estimates. Do not believe "Free Installation" as that labor has to come out somewhere. Thomas and his company installed over 1500 square feet of waterproof laminate flooring at a very reasonable price . They were extremely courteous starting with his office manager, Donna to the installation crew. They were flexible with their work schedule after I discovered some floor joists and wall had to have work done due to an undetected leak. I am pleased to have found a "local" and honest company. They cleaned up and never left a mess. I would recommend you look into this company for this type of installation and don't waste your time with big box nor companies that advertise on television.

My wife and I recently hired Progress Kitchen and Bath for a full master bathroom renovation in our…read morethree-story condo, which included a full Schluter waterproofing system, floor-to-ceiling porcelain tiles, and a new double vanity. While we are absolutely thrilled with the final look, there were a few minor bumps along the way that kept it from being a perfect 5-star experience. Here is the breakdown of our project: Design & Prep with Helen Huff Helen was fantastic from day one. We brought her inspiration photos of the aesthetic we were going for, and she immediately pulled porcelain tiles that perfectly matched and refined our vision. She offered creative layout solutions for the double vanity, the shower, and the niche. Throughout the material selection process, she was patient, responsive, and extremely knowledgeable, even providing us with websites to browse on our own time. A massive bonus: Helen went above and beyond to ensure I had all the specific documentation my insurance company needed to process a related claim. Project Management with Justin Bici Justin was a stellar project manager. We were initially quoted 15-25 business days, but the team finished ahead of schedule in just 10 business days. Justin visited the site almost every day to ensure the job was on track, and he was incredibly responsive to all of my texts and calls. Every timeline he provided was met exactly as promised, and he offered a lot of great insight based on his experience. Even when the vanity sub-contractors did a mediocre job on the caulking, Justin informed me he would remediate the issue and would schedule someone to come out and fix it. Albert & the Crew & Technical Execution The technical execution of the shower itself is top-notch. The crew manager Albert clearly had years of experience and knew exactly how to handle and properly install the Schluter waterproofing system. The precision of the porcelain installation is beautiful--the cuts and edges are incredibly clean and precise. Seeing that floor-to-ceiling tile go up and the double vanity finally set in place was easily the absolute best moment of the project! Areas for Improvement (Why 4 Stars) Because our master suite is on the third floor, the crew stored their materials in our bedroom. While this made logical sense so they didn't have to carry things up and down the stairs constantly, we wish they had been more cautious. Unfortunately, we found a couple of chips in my wife's makeup vanity from materials being moved in and out of the room. Additionally, the post-renovation cleanup was lacking. We expected the floors to be restored to their pre-renovation condition, but we found scuffs on the floor that couldn't easily be removed with regular soap and water. The Verdict Helen, Justin, Albert and the tile crew delivered a beautiful, high-end bathroom. The design, project management, and tile expertise were exceptional. If the crew had been just a bit more careful with our personal furniture and the final site cleanup, this would be an easy 5 stars. I still highly recommend Progress Kitchen and Bath.

Kitchen & Bath of Chesapeake (Luna Gur) came out to our home several weeks again and did a…read morepreliminary review of what I wanted for a remodeled shower. After their assessment for the entire project, I could not believe the price that was quoted to me for the entire project. Their pricing quote from start to finish blew every other competitors out the window. We saved more than 5500 dollars on the entire project. We were getting top of the line materials and fixtures for this project. We looked at several different material types and settled on the large Tiles. The preinstallation photos designed were outstanding. Luna and the project manager (Justin) came out to our home and made a preliminary review of the work to be performed and we settled on an installation dated. The workers, along with Justin showed up early on the date scheduled and began dismantling the old shower. They laid down tarps along the entire walkway from the door to the shower stall. Without hesitation, they went right to work. Each stage throughout the process, I was asked to review to ensure that everything in the contract was being followed. The entire project took four days to complete, due the required material. At the completion of the project, I am very pleased with the finished project. We now have a shower that we can be proud of. I am sending photos to our family and friends. Kitchen & Bath of Chesapeake did an outstanding job. I want to thank everyone from Luna, Justin and the team for an outstanding job. Thank you.

I am the sole care giver for two medically fragile individuals: my brother who is a non ambulatory,…read moredisabled autistic adult and my father in home hospice who has stage 4 cancer. I am a 35 year old transgender woman navigating the damage and repairs after we had after a water pipe burst upstairs in our family home during early February. Up until today, the folks sent by Servpro have been solid, but this morning I was contacted by one of their subcontractors (Gregory Starling, from "Just One More LLC") who called and brought up their vote and politics for Donald Trump, unsolicited. He explicitly said he supports Trump, "for his business," which was shocking and disheartening: every one in my house is under attack by the Trump administration. From hospice care, to Medicaid funding, to my healthcare and legal rights to housing and employment. It's not a casual or welcome conversation to bring up Trump while we should be discussing material selections. I told Greg I did not think we could move forward with him because my family does not support politically fascist business; my grandfather fought in WW2 against the Nazi's and would turn in his grave. Then I got a call from the Project Manager, Justin. Justin explained Servpro's policies about not bringing up race, religion, politics, gender, etc. and we agreed that business (let alone delicate repair work in ones home) is not the place to discuss politics. He also told me there was no one else who could step in without adjusting the timeline, so I told him I wouldn't be 100% comfortable but that I can suck it up and work with Greg so long as he doesn't bring up politics again; the medical transport was already on the road coming to relocate my sick father during planned demolition tomorrow. My family is desperate and its been months of delays and I did not realize Greg would be the only option. So, I reconsidered and was willing to move forward after Justin reassured me there was a whole diverse team at Servpro... and it didn't seem right to blame the whole team for Greg's unsolicited political views. Then I got a phone call from the Servpro of Virginia Beach General Manager, Mr. Jason Cheracles. Mr. Cheracles was upset, if not offended himself, telling me at one point I am "what's wrong with this country" and informing me they would be "canceling the contract" and issuing a refund. I implored him to reconsider or reschedule, I even offered an apology for any offense and explanation that none of this would have happened if Greg didn't bring up politics and make it explicitly about his business. I understand that Greg's politics reflect on him, and if he so chooses, his business. That's his right, it is America after all. But I was shocked to see Servpro take the side of a subcontractor that violated their own policies against bringing up politics to homeowners. I was blamed and punished for Greg's violation of policy and trust, even after I was willing to set aside differences. Greg and Jason were the ones unwilling to reconcile difference or move forward. As shameful as it is: I begged. Jason told me there was no way to reschedule or work with anyone else either; that Servpro had other subcontractors but that he knew none of them would want to work with me. If you have an emergency, do not hesitate to call Servpro as they are a vital service. They employ A LOT of people, many great folks. Justin, for example. But when it comes to repair work and their subcontractors: beware. If they bring up their politics to homeowners and the homeowner bulks... this Servpro will not apologize, try to find a solution, or work with you... they will blame the homeowner and leave them with a broken house and the yellow pages. Even if the homeowner is disabled on their deathbed. I probably shouldn't have taken issue only to be willing to work it out afterwards, but I shouldn't have had to deal with politics *at all* and I am desperate to get our home put back together. Mr. Cheracles and Greg do not care about that desperate need. So, we will find another contractor.

We had a small toilet tank leak in a 2nd floor bathroom that went unnoticed in our home for some…read moretime that is until it started showing on the ceiling below in our foyer. ServPro was recommended by our insurance company but after I reached out to this specific location I was told they weren't even listed in my insurance's list of company profiles and they had wanted us to use a different ServPro. With that being said let's get into the the nitty gritty of why I am giving them a 1 - Star review: 1) ServPro set an appointment time and date and the evening before I received a voicemail stating they would have to reschedule it because they were understaffed; so to clarify they selected the date and time not the customer and yet they still had to change it. 2) I was told I would receive a call 20-30 minutes prior to their arrival. I did not receive that call, in fact the technicians showed up in front of my and then sat in their work truck for 10-15 minutes eating their breakfast and talking to each other, keep in mind I had my front door open and they could clearly see I was standing there waiting to greet/receive them, still didn't get them moving. One of the technicians was very professional, I assume he was the lead, the other looked less than thrilled to be working. 3) Techs did not wear or offer to wear any sort of mask/face covering while in my home, nor did they even attempt to social distance from me, as I was filling out paperwork one technician was literally hovering over me. 4)Techs did not wear any sort of shoe/boot covering or put down any sort of floor protector. They repeatedly walked inside and outside and the ground was wet so they tracked in wetness which I could overlook until they sprayed my subfloor with some sort of antimicrobial agent and I personally witnessed them walk through it and then walk all over the carpet right beside our baby's nursery. No big deal I'm sure it's "super safe" for a baby to possibly ingest. 5) They did not perform a very thorough vacuum of their work area upon completion of the job. Part of their job was breaking up and removing tile; well by not vacuuming well there were numerous sharp shards left on the floor for my family to step on and the baby to crawl on. 6) One of the craziest negative things that occurred was the technicians did not plug the open/exposed toilet flange and they had fans and dehumidifiers running in my home which created a vacuum and as you can guess pulled a lot of sewer gas into my home, again I'm sure that's great for a baby or humans to be breathing in, in general. They did however leave a couple disposable nitrile gloves in there for me. Called Project Manager (PM) to verify if this was standard practice and was told it was not but he did not seem overly concerned, he did however offer to send a crew out to plug the hole, I just opted to perform this "arduous" task myself. 7) Initial interactions with the assigned PM was decent enough but when calling him on his business associated phone number he would answer it with a "yeah". He did this to me and my wife; we had to be the ones to verify that we were in fact talking to the correct person and even then it was a painful phone call. What professional answers their business line "yeah"? 8) I was told by the Techs that the PM would follow up with me the evening they finished to discuss the next steps and the fact they believed the leaking water had spread under our tub. PM never called me as I was told he would and when asked about what his technicians said about the water under the tub he told my wife they don't typically remove tubs and he has no way to get under the tub to check the moisture....wait but that's why you were in my home to begin with!! 9) I was told by the technicians I would be provided hard copies of all documents I signed....still have no copies. 10) I was given a Customer Satisfaction Survey to complete...and by complete I mean right then with the technicians standing over me. How about a link to a third party company site to perform the survey instead of being pressured into it. 11) lastly, I was sent a DocuSign document that I attest to the fact this company dried my home correctly...well how do I know they dried it correctly, A) that's what they do for a living not me and B) if they did NOT remove the tub how can anyone be sure it's dry under it and along the three walls the tubs is enclosed by?

Tyler and Gio did an INCREDIBLE job! Thoroughly answered all of my questions and explained the…read moreentire process. We had used another company to remove "pet smells" from previous tenants to no avail. Tyler showed me pictures (before/after) of previous jobs and calmed my anxiety. The smell was removed entirely, and I feel confident that my kiddos and I can relax and enjoy our new home. Thank you so much for everything!

Pete's crew did a great job on some very dirty carpet. We hired them to work on an empty house…read morebefore we moved in. The carpet was so bad. Ground-in greasy stains everywhere, black dirt trails in the high traffic lanes, and some dog tinkle in a few small places. Some other company had allegedly worked on it beforehand, but it didn't look like they had made any difference. We chose Chem-Dry because we liked their natural/nontoxic soaps, and also because they don't flood the carpet with gallons of water. It's berber, so we wanted to keep the water to minimum. Everyone we spoke with at Chem-Dry was super nice. They arrived on time the next morning. They were friendly, organized, and professional. It was a fun, comfortable afternoon with some great guys who truly seemed to care. They stayed for a long time until they got it perfect. Our carpet was dry by next morning, and the stains did not return. Here we were thinking the carpet had to be trashed, but Chem-Dry literally saved it, good as new. It was absolutely worth every dollar.

Miguel and his crew did an amazing job with removing and installing the new flooring! The new…read morefloors and stairs look amazing! I highly recommend the for your flooring needs. They went above and beyond! They cleaned up every day when they were finished for the day! Great crew! Great work! Very pleased with everything!

They came in a ripped out and repaired/replaced the whole bathroom floor then reassembled…read moreeverything all in one afternoon. Very friendly and communicative. Very good price, too.

Very communicative, on time and did a great job overall. Was in a bit of a time crunch for a carpet…read moreclean and Allen's delivered. Highly recommend.

I cannot say enough about the professionalism and quality of the service. I have Berber carpeting…read morethat is 25 years old. Contacted another company for stain removal and overall cleaning. An absolute disaster!! The carpet looked much worse after it dried. Then enlisted Allen's Dry-N-Clean hoping they could repair the damage. Matt arrived within the scheduled window. Treated all the many problem areas and proceeded to clean the carpet. He brought the carpet back much farther than I thought possible in about an hour. He was thorough and professional. Price was reasonable. I highly recommend this business and will def use them again!

Beach hardwood floors is amazing. They were prompt and on time and did everything at a good value…read more The crew was super friendly and respectful. We will definitely use beach hardwood floors in the future.

I cannot recommend Beach Hardwood floors. It took me three phone calls last week to the office to…read moreget someone to call me back to make an appointment. That appointment was made for Wednesday May 3, 2023 at 11 am and no one showed up for the appointment. I will take my business elsewhere!