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Experiences By Taylor Brione

5.0 (2 reviews)
Closed • 11:00 am - 7:00 pm

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Wedding planning

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La Fontaine VIP A & VIP B - VIP B

La Fontaine VIP A & VIP B

(15 reviews)

Fairbanks/Northwest Crossing

An Evening At The Ball…read more I attended a beautiful, elegant, and breathtaking wedding at this particular venue. With its enormous and spacious ball room which consists of 500 maximum capacity, this venue is great for a plethora of big events. Special features are high ceilings, grand spiral stair case located behind the stage area, and the large foyer area when you first enter the building. Not only do they rent this gorgeous building, but they also offer event planning, decorative, catering and hosting services. The wedding party consisted of three sections, the wedding ceremony, cocktail hour, and the reception. During cocktail hour, guests were presented with a self serve buffet of fruits and veggies with multiple sauces and dips. The catering and wait staff were top-notch. With over 300 people in attendance, the wait staff worked as a team to provide fast service in serving each table. They were well organized and dominated extreme professionalism. Instead of standing in a long line during the reception, all tables were served simultaneously by the wait staff. The dinner menu consisted of warm bread rolls, a side salad, chicken Alfredo pasta accompanied by fresh steamed carrots, and green beans. The beverage list included sweet tea, sprite, and coke soda. The food was delicious and the sweet tea was magnificent! The wedding planners and decorating team did an awesome job creating an extravagant and elegant event that will leave the bride and groom with beautiful memories to reflect upon in years to come! The soft classical music, dim lighting and the flickering of the burning candles created a relaxing tone as the guests waited for the ceremony to began. The decorations were traditional and classical with soft pastel-colored florals, center pieces, and sheer draperies. The vibe was one out of a Disney Princess story. It felt like an evening at the ball! I rated this establishment four stars based upon the cleanliness of the ballroom, the lovely presentation and setup of the decorations, the professionalism of the wait staff and owners, and the relaxing ambience of the atmosphere. My only complaint and the reason I did not give five stars, is that the women's and men's restrooms were out of hand soap and were not restocked. This is an important matter that should be addressed immediately especially with COVID and other germs spreading rapidly. However, I highly recommend this venue if you are seeking a beautiful ballroom for your special occasion.

I want to express my deep disappointment with the management at La Fontaine. We have used this…read moreballroom for multiple events over the years, including my own wedding, but this recent experience was by far the worst. Our niece's 15th party on 7/12 had several issues starting with the setup. Two main decor features listed in the contract were not installed. When we raised this with the manager on duty, Mr. Sergio , we were told these features were missing and too late to be set up. The decor manager should have proactively informed us about the shortfall and arranged a credit for the missing items, but no communication was made. The decor manager did not hold any accountability that she list some decor in the ballroom. The maintenance of the ballroom also showed a significant decline. Four industrial portable AC units were in use--was this communicated beforehand? Was the main AC not functioning? If so, should we receive compensation for this? Additionally, many ceiling tiles had visible water stains hidden behind fabric. Why weren't these replaced? It feels like an attempt to hide the damage. The gold glass tables inside were dirty and not cleaned before the event as well. Customer service at the bar was equally disappointing. The bartender, Patricia, displayed a poor attitude, was slow, and lacked the energy expected in her role. My father-in-law even had to step behind the bar to help because of her slow service, which offended her. She also cut people off arbitrarily, handling the situation poorly and causing discomfort for many guests. A bartender should be upbeat, efficient, and courteous, none of which were evident. On a positive note, the manager Sergio was great trying to resolve these issues, though the decor manager did not support him well and clearly needs retraining on client communication and decor management. Overall, this experience was hugely disappointing, especially given the high price and reputation La Fontaine portrays was not refilled and run down. I hope my feedback is taken seriously to improve the quality of service in the future.

Experiences By Taylor Brione - wedding_planning - Updated October 2026

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