I had high hopes as the photos looked nice but massage was mediocre and the place was hard to find…read more The masseuse ended the session early. You should get the FULL hour that you pay for.

Unfortunate that such a nice looking place has the worst ownership/management. I showed up twice to…read moreappointments to find no one even there or the appointment somehow was "not in here". When asked to refund the money of the gift card I had been given since my time had been wasted twice it was refused and the owner was extremely rude about the entire situation. Needless to say, my relaxing birthday massage was never had thanks to The Retreat.

Brandy has great massage skills. She has a lot of knowledge in so many areas of massage and…read moreesthetics. Love her room and the location is great. Highly recommend Brandy!

Phyllis helped me so much today! She did lymphatic drainage…read more& is teaching my spouse to help me at home. I have had limited mobility in my neck and shoulders. I was able to move more freely after our session. She was able to bring the fluid and tension down tremendously. She gave me exercises to use at home. What a blessing she is. Phyllis is a skilled and compassionate professional.

Phyllis is very informative and professional. I have noticeable relief in my knee and shoulder…read moreafter treatment, and she is working with my back as well. Phyllis is educated and lets your know what she is doing while she works. I would definitely recommend her.

The nail technician was so sweet and very good. However, my husband had gone into Magnolia House…read moreand purchased a substantial gift certificate for my birthday FROM Magnolia House ON a Magnolia House card. The card also had a nail technician's name on it. She left Magnolia House a few weeks after the gift certificate was purchased. Not my problem! So I called for an appointment several times & left messages. I never received a call back. I finally wrote an email and the owner told me to make an appointment online. Went to my appointment. BUT when we were done, they would not honor the gift certificate. So I had to pay for the service my husband thought was a gift. To me, a customer to the Magnolia House, the clear message was...your husband spent good money with us, but we're not honoring that gift certificate because the person who waited on you is gone. NOT a good way to treat your customers!!! Bad business ethics!!!

Wow! What a treasure to find in Mayfield. I've been to spas all over the world. This place is…read moregreat! Friendly, professional service, great techniques, knowledgeable staff, clean, comfortable, and a great value. I truly enjoyed the sauna, the massage, and the custom facial. I will definitely be back.

After being rude and scolding me for not removing my clothes (I've never had a massage before), the…read moreold woman complained about my tip for a solid 10 minutes. I asked her to work on a knot on my hip which got a solid 5 minutes of work done. I think there was some nasty words said in her language while she was on the phone with who ever she was with and in front of me.

I've never had a massage experience this bad. first, she lied to me and said the price was wrong,…read morethat 45 minutes was $100 not 60 minutes. Then when I confronted that she said "oh no, they are both $100". I thought the price was insane but I was hurting badly. I settled for 30 minutes for $50 which was also overpriced. it was supposed to be a full body masssage, focus on feet and neck. She did not rub my feet at all. Not a second. even when I asked. I asked about neck again and she literally put Bengay on it which I'm almost positive these people aren't certified to do. Long story short she didn't even actually massage me, just pressed on me a little for 30 minutes. and then when I went to pay, she had the audacity to add $5 to my card total. $55 and then when it asked for the tip I still tipped her 25% of $50 And she was actually rude. Aggressive and pushy about the tip After not even doing her job at all! Id say that was the worst part but it wasn't. She left me Completely naked with the door open. She continuously took the towel off my butt even though not even rubbing my hips or back much less butt, didn't let me undress in private and then left the door open as I got redressed without a towel after she'd thrown it off of me 3 times! And there were other people there! I'm still in shock but there is no way that this person was licensed. No way. I feel like this was so bad I can't even remember how bad it was and am missing so much. After running my card twice (I forgot to mention that), and After tipping 25% she rushed me out The door with a scowl. If I'm charged twice I'm reporting this to the police