I rarely write reviews for car rentals, but after doing extensive research, I was honestly shocked…read moreby the exorbitant fees that many companies add on top of the advertised price. I compared several companies, including the big-name U.S. rental companies, and this one was by far the best value and provided excellent service. Reserving the car was super easy, and they communicated with me through WhatsApp throughout the entire process. We were picked up at the airport and shuttled to the rental office, and then we were on our way! There were no unexpected extra fees, and the deductible hold was only around $300, compared to the estimated $2,500 deductible hold with Budget and Avis. My $300 was returned back. The entire experience was easy, transparent, and stress-free. I highly recommend this company and would definitely rent from them again!

If you ever go to Cancún/Playa del Carmen and don't want any surprises on your car rental then YES…read moreRENT A CAR is the answer. I had previously rented somewhere else and they wanted me to pay $600 more for insurance. I didn't. The price they quote you is the price you pay. They were honest, picked us up from the airport and dropped us off when we returned the car.

Honest, Affordable, Hassle-Free Best Rental Experience in…read moreCancun If you're researching car rentals in Cancun, you've probably seen horror stories about hidden fees and airport scams. The experience: * Reservation confirmed within a day * Clear arrival instructions and contact info * Friendly reminder the day before * Shuttle ready to take us to their office The car: We had an older Chrysler - modest, showing some age, but the engine, tires, and A/C were all solid (A/C is a MUST in Mexican heat!). Plenty of space for luggage, easy to drive, and small enough for all the parking spots. The process: Sign the documents, make a deposit, and you're on your way. Returning the car was just as easy, full tank, tipped the staff for the shuttle back to the airport. Smooth and painless. The price: We paid exactly what we were quoted - no surprises. $198 for 5 days, including full insurance. A $400 deposit was required, which was promptly returned. A few honest notes: * Gas is expensive in Mexico, but that's universal * A slightly newer car with Bluetooth would've been nice, especially for rougher roads So happy to support a small business that actually does right by customers. Do your research and book Avant with confidence. I'd rent from them again in a heartbeat. Bottom line: straightforward, no-BS, highly recommended.

We have been renting cars in Cancun for years. In the past, we have rented from Yes, but, as they…read morehave become more popular I think prices have increased and perhaps service decreased. So we tried Avant. I thought the price was reasonable and when we arrived I asked about the possible possibility of paying more to get a car with cruise control and they provided provided one, a Chinese sedan for not much more than the original quote. I had a minor problem in the sense that some part of the door look that was external fell off, a small plastic part and I communicated that to them and they didn't charge me anything for this slight mishap. Overall, a fantastic experience. I would recommend them to anyone and rent from them in the future.

We found where to meet them without any problem. We were "jokingly" told we had to wait 5 Mexican…read moreminutes for the driver to show up. 40 minutes later he was there. The price was exactly what I saw online, no hidden fees. Perfect. The car, however, was not. It was an absolute beater. Scratches, dents, and missing parts all over. Then I'm told if scratches/dents happen I have to call it in. There would literally be no way for me to know because it was covered in them. The engine was loud but the car worked, so off we went. I wanted to plug in my phone to see the directions but there was no spot to plug in my phone and no display. Not a big deal, my husband was my copilot. Two days after arrival we took the car out exploring. All went well. The next day I had planned to go to a cenote with a friend but the car was dead. Called the number twice. No answer. Messaged in. 30 minutes later I get a call back. They would send someone from a satellite office and he should be there within 20 minutes. He tried charging the car, no luck. He gave me the car he had, which was much nicer. Off we went to the cenote! Three days later we were ready to head back to the airport and it had a flat. There was a screw in the tire. The resort filled it up and we were on our way. When we returned the car the lady told a guy to check the tires and specifically pointed to the one that had the screw, as if she already knew. I'm thinking it was there when the car was delivered to us. The whole thing just felt shady. The price for a week was just over $200 with all the insurance, which is great, but I won't rent from them again.

Agreed the checkin process was confusing and shady and took forever. That's minus 1 star. But when…read moremy husband had an issue they said they sent someone and he waited for hours and they never came. Maybe it's fine if you never have an issue. But don't expect support if you do.

I had a very disappointing and costly experience renting from Enterprise in Cancun…read more I booked my rental through Expedia for $245 and specifically selected additional insurance coverage, which was included in the price I paid. A few days before my trip, I received a text from Enterprise confirming my reservation and asking if I wanted to add insurance. Since I had already purchased coverage through Expedia, I checked "yes," assuming it referred to the same coverage. At no point was any price disclosed. When I arrived, the office environment felt more like a high-pressure sales floor than a professional rental counter. The agents acted more like commission-based salespeople, repeatedly pushing upgrades and additional charges. I declined multiple attempts to upsell me to a larger vehicle, only to be told they didn't even have the class of car I reserved and had to give me a larger one anyway. The real shock came when I returned the car. I was charged an additional $987. I later learned that by checking the box for "additional coverage," I had unknowingly agreed to insurance costing about $60 per day--far exceeding the cost of the rental itself. This was never clearly explained or disclosed. After returning home, I contacted customer service to explain that I believed I was confirming the insurance I had already purchased through Expedia. While they acknowledged the situation was "regrettable," they refused to issue any refund. I travel to Mexico frequently and have rented many cars, but this was by far the worst experience I've had. The lack of transparency and aggressive sales tactics are extremely concerning. I'm honestly surprised this location has so many positive reviews--my experience suggests many customers may not even realize how much they're being charged. I will never rent from Enterprise again in Cancun and strongly advise others to review every charge carefully and be extremely cautious when accepting any add-ons.

Avoid this location at all costs. Abusive and retaliatory management…read more We had a confirmed reservation with Enterprise Rent-A-Car at Cancun Airport that was canceled by the location, despite the fact that when we called the Enterprise customer service number, we were explicitly told the reservation should have been held for 24 hours. At the airport counter, we were told the only option available was a different vehicle at four times the price of our original reservation. Because we were desperate for transportation to Tulum, we agreed. An Enterprise van then drove us to the rental lot. It was at the rental lot that we encountered the manager, Prats. When we calmly asked for written confirmation of the original cancellation and expressed frustration that we were receiving conflicting information from different Enterprise employees, his demeanor immediately became hostile. He stated that he would not rent a car to us because we were "arguing too much." At no point did we raise our voices or behave inappropriately. We asked Prats to explain what he believed we were arguing about, and he was unable to provide any explanation. Despite the fact that we had already agreed to rent a vehicle at a much higher price, he then refused to rent to us at all, claimed there were no vehicles available, and refused to provide any written cancellation notice. We were left without transportation at an international airport at night. Even one of his own employees encouraged us to document the incident. This was retaliatory, abusive, and completely unprofessional behavior from a manager. Enterprise corporate should seriously review who they allow to represent their brand at this location.

excellent service, the staff is very friendly and helpful…read more They guided my step by step, and the car was brand new! I definitely recommend America car rentals!

I would strongly advise anyone considering America Car Rental in Cancun to read the recent reviews…read morebefore booking. I reserved and prepaid for a rental through Expedia, expecting to pick up my car without any issues. When I arrived at the counter, I was told I had to pay additional hidden fees and purchase extra coverage that had not been clearly disclosed during the booking process. When I declined, they refused to provide the car. To make matters worse, they blamed the fact that I booked through a third party, even though they accepted the reservation and payment. They also refused to issue a refund, leaving me without a car and out the money I had already paid. After my experience, I looked through recent reviews and realized this wasn't an isolated incident. Many other customers describe the same pattern: book through a third-party site like Expedia, arrive at the counter, be presented with unexpected charges, and if you don't agree to pay them, you're denied the rental and have difficulty getting a refund. In my experience, this business's practices are misleading and unfair. Customers should be clearly informed of all mandatory costs before they pay, not after they arrive. I hope the company changes these practices, and I also hope booking platforms take a closer look at businesses that repeatedly receive complaints like this so other travelers don't go through the same experience.

Amazing company! All went well, very honest people, and very accommodating to flights, schedules,…read moreetc. I would definitely recommend, and use this business again

No hidden fees, outstanding communication, great service! We were worried about the horror stories…read moreyou hear of getting hit with extra charges but this was not the case.

Una escama completa. Me cobraron un día de mas por llegar a las 6 después de mentirme en el Hertz…read morede aeropuerto que me daban dos horas de cortezia como parte de un paquete. Y encima de cobraron $1000 por "limpieza" de un auto completamente limpio. Después decian que es por que un aciento estaba un poco mojado. Ni fuimos a la pileta ni nada. Solo un poco de sudor por el calor que hace. Asi que ojo, si traspiras, te cobran $1000. En total casi $2000 de mas (el doble) me cagaron. Todos mentirosos. Nunca pero nunca mas alquilo de Hertz. Digan me ustedes si este auto esta sucio!

Good evening. I'm reaching out because of an extremely poor experience I had with the manager at…read moreHertz rental at the Cancún international airport location. My reservation L50305859C7, was booked to be picked up on April 2. While I was on my flight to the destination, our plane had to make an emergency landing which caused us to miss our connecting flight outside of my control. I called hertz corporate number and informed them of the situation and they informed me that they would notate it on my account so that my reservation would remain the same and I would just pick up at the airport 1 day late. When I arrived in Cancun on the morning of April 3rd, I explained the above information to the receptionist. They called the manager who said they would resolve it and just said to get on the shuttle and come to the hertz office. When I got there, I explained the above-mentioned details to the clerk who stated my reservation was in the process of cancelling and I could only start a new reservation: at 7 times the original booked rate. I asked to speak to a manager; a taller gentleman in his early 40s. He became immediately dismissive and said there was nothing he could do for me and began acting extremely rude and unprofessional. He then became rude and dismissive to my pregnant wife who was standing there with my 6 and 8 year old children. When I called him out on that he immediately became PHYSICALLY defensive and walked around the counter getting in my face in a manner as if he wanted to FIGHT me. All of this was in front of my pregnant wife who was sobbing and my children who were also crying at this point. He then had to be PHYSICALLY RESTRAINED by his co-workers. When I asked for his name he covered his badge and refused to show me. He was a larger Hispanic male with short hair in his 40s. My wife and children and I then left on foot to walk to find a different rental car company. I am absolutely disgusted with the lack of professionalism demonstrated by this "MANAGER". As a professional who works in law enforcement, I was appalled by his behavior. Stay away from this company.

Do not do business with this company. They try to jack up your rates, give you substandard cars,…read moreand intimidate you into paying more money. It was the worst rental experience ever!

It was great working with this car rental location! Everyone that we worked with was so nice and…read moreprovided 5 star service! I wanted to provide a special shout out to Benito, Roxana, Oscar and the others who helped us. They were professional and made us feel welcome in Cancun. The car was very clean, felt almost new, and had great air conditioning. I would book with them again. The one thing to keep in mind is that Mexico requires you to get additional insurance above what you pay for your reservation as insurance from the states doesn't cover your car rental. I didn't know this at first, but wanted to share the information, but Budget has several great options for this that they review with you when you get there.

Just came back from 3 weeks vacations in Mexico. We rented a car from them with delivery to…read moreairport. Even though my flight was delayed around 1h Rolando waited all that time and even brought me a car which was a a shelf better than I have chosen. You could see that car had an accident before but was fixed that the only visible thing was that trunk had a bit bigger gaps between body and a lead. New wheels (which is very important in this part of mexico as most of streets have huge holes), small visible scratches which we marked on documents. All in all car was clean and had decent acceleration and enough space for 2+2 family (Chevrolet Onix) We drove this car from Cancun to Tulum, Merida, El Cuyo and many other smaller trips in the mean time and never had any problems. Giving back car was also arranged on airport, which took us 5 mins. No need to wash car and vacuum. They do it all for you. Great experience. I got my deposit after 2 days already on my account (5000 pesos). It was nice experience after reading all comments here from other companies

We are so grateful to Royal Rent a Car staff for their amazing service!…read moreI spent 2 weeks looking for a reliable car rental company and almost gave up, based on reviews renting car in Cancun might turn into a horror movie. This team exceeded our expectations. They communicated via WatsApp and replied immediately. They dropped and picked up the car on time and provided an immediate assistance to any need. I would only rent here and recommend to anyone! A special Thank You to Fernando for his patience during our car drop off, we lost in the Cancun Airport and went to the wrong location

SCAM ALERT: They will force you to pay for insurance you already have…read more DO NOT RENT HERE. This location runs the classic insurance shakedown, and the corporate office backs them up. I prepaid for a rental via Capital One Travel. My voucher explicitly stated: "Third party liability protection (TP): Includes 16% tax" with coverage up to 1M pesos. When I arrived at the counter, the agent and the manager refused to honor this. They lied and told me I had ZERO coverage. We argued for two hours, showing them the written proof on our voucher. They gave us an ultimatum: Pay an extra $500 USD for the liability coverage we already bought, or forfeit the car and our prepaid money. We were forced to pay under duress just to get the keys. When I contacted Avis Corporate, they admitted in writing that my reservation did include the mandatory liability coverage. Yet, they refused to refund the double charge, claiming I "voluntarily" chose to buy it again. This is a predatory business practice. They lie about your valid coverage to force you to pay double, then hide behind the signature they coerced out of you. Avoid Avis Cancun at all costs.

SCAM ALERT: They will force you to pay for insurance you already have…read more DO NOT RENT HERE. This location runs the classic insurance shakedown, and the corporate office backs them up. I prepaid for a rental via Capital One Travel. My voucher explicitly stated: "Third party liability protection (TP): Includes 16% tax" with coverage up to 1M pesos. When I arrived at the counter, the agent and the manager refused to honor this. They lied and told me I had ZERO coverage. We argued for two hours, showing them the written proof on our voucher. They gave us an ultimatum: Pay an extra $500 USD for the liability coverage we already bought, or forfeit the car and our prepaid money. We were forced to pay under duress just to get the keys. When I contacted Avis Corporate, they admitted in writing that my reservation did include the mandatory liability coverage. Yet, they refused to refund the double charge, claiming I "voluntarily" chose to buy it again. This is a predatory business practice. They lie about your valid coverage to force you to pay double, then hide behind the signature they coerced out of you. Avoid Avis Cancun at all costs.