I've belonged to LA Fitness now for 14 months. I visit regularly, and I have to say that I'm a…read morelittle surprised at all the negative reviews! Hopefully this review will change it up a little. I joined in January, 2018 and am able to visit any location. Polaris is closest, and I love their walking track and resistance weight machines. I recently started taking a water aerobics class on Thursday nights, and my dad and I also do some open swimming when classes aren't offered. I feel like for all that's available and the minimal monthly payment, there's quite a bit of bang for your buck. People keep mentioning how disgusting this place is. From what I see, it's the actual clientele who are to blame! Paper towels not making it to the trash can, machines not being wiped off after each use, etc. Pick up after yourself! But, this unfortunately happens everywhere. They do have a cleaning staff, but I'm pretty sure they are after hours. I, myself don't want someone cleaning up around me while I'm trying to workout. "Excuse me, can you move while I run this vacuum?" Anyway, they have shorter hours than other gyms, but still convenient enough. The staff is friendly and they have an app for the Apple Watch, which I think is very convenient for quick check in. There is a women's area with weight machines, for the more reserved. There is a complete schedule of fitness classes and tuition is included in your membership. There is a sauna in each locker room, and the pool is a short course, so 1/2 size to Olympic. Swimmers are always very courteous with sharing lanes to accommodate everyone. All in all, I love being a member here. I split my time between here and another gym because the amenities are different and it gives me the variety I need.

I want to start by saying that I am an extremely passive and non-confrontational type of Customer…read more I did not go into the gym with the expectation that there was going to be an argument or especially to be berated. Last Wednesday, my friend and I signed up for the 3 day pass at your 2100 Polaris Parkway location, in Columbus Ohio. We went and were greeted by Tyler who at first introduction seemed very kind. My friend and I worked out and loved the gym. Tyler told us he would be sending up offer emails, and to expect prices to go up by Monday, as "the gym is switching back to LA Fitness." We saw this as a ploy to get us to sign up faster, but it didn't deter us from joining. The plan was to use our 3 day passes and then sign up. Tyler called me on Friday, I explained to him that I haven't had a chance to come in, but we were very interested and I would sign up through the offer email. Later that night, I attempted to sign up with my American Express card. I received an error on the next page. I retried with my routing and account information, signed the documents, and went on with my busy weekend. The following Monday (4/1) I walk in and attempt to give my phone number because I haven't received a badge. To my surprise I'm not found in their system. Tyler takes me and my friend back to his office and says that he told us to sign up within the timeframe, as prices would increase. I explain to him that I had. He then asks to check my browser history, as if I'm lying. I show him, which proves I was in fact on the website and received the error and continued to re-attempt. He continued to question my search history and stated that if my search history had shown thecorrect URL that he would have been able to honor the price. My friend and I both questioned the point of the browser history interrogation, and explained in detail exactly what happened: that I signed up, received the error, and retried, but something must have gone wrong. We asked that he please honor the price as it was a system error and not a human one. He continues to badger us, and tells me I should've come in if I had issues. Again, had I known the system wouldn't process the signup, I would've come in; it was a complete surprise that it did not process. This goes on for about 10 minutes. Where I feel he is completely chastising us, and accusing us of lying, and he offers the jump in price of $29.99. I tell him it's not about the $5 difference. It is about his treatment of us. That I'm extremely uncomfortable by the confrontation, and because of his conduct, that I'm leaving and signing up for another gym. As we are walking out, he proceeds to call us clowns and walks away. My friend and I are in disbelief. I have never in my life been treated so disrespectfully by a staff member, let alone a manager. All for voicing our concerns. I am dumbfounded and chose to walk out. Again, because I don't like confrontation. Because he called us "clowns", my friend asks to speak to the Gym manager who is on a phone call at the main front desk. She waits. All while Tyler is throwing a temper tantrum right there behind the front desk, in front of all the incoming customers, loudly complaining about the altercation and making snide comments about us, all the while my friend is still waiting for the manager and is standing right there, just two feet away, overhearing all of it. That it itself is unbelievably unprofessional. His manager, who is still on the phone with a customer, motioned for him to stop (multiple times), but he continued. This went on for 10 or more minutes. There were two other colleagues who were there and can attest to this behavior. I am appalled that someone like this is in a customer service position. A gym is supposed to feel inviting, and that's not how we felt. Our excitement for the gym quickly dissipated. I will never sign up for a membership here as long as Tyler is working there. As a gym in such a competitive environment like Columbus, there should be more thought into who you hire and who you choose to keep on. Especially with a planet fitness right across the street. My friend and I quickly crossed the street, signed up for planet fitness and had a great workout, contrary to how Tyler treated us.

Clean, great staff, open a lot of hours and always helpful. Everyone is nice and even though it is…read morea gym and not a fitness center, they have really nice people working out there.

This little gym is a gem! Not only does this spot offer your normal machines, but it has a…read moreCrossFit group/gym attached and any type of fitness class you'd want! The facility is always pretty clean and you cannot beat the price of membership !

Great owners, friendly and non-corporate atmosphere; one of the few things we sincerely miss about…read moreOhio. Highly recommend for those serious about getting fit without the unnecessary bells and whistles. You'll feel right at home and awesome personal training available as well!

Wouldn't recommend this gym. They never answer the phones. They charge you even if you try to…read morecancel your membership. Absolutely disregard for other people's money.

The best gym in Columbus! Training with some of the best IFBB Pro's in the league! Enough equipment…read morethat you don't have to wait long for a machine, amazing regulars, and the staff is phenomenal

Love this place; this is my preferred type of gym. Every…read moretype of athlete from the body builders to the first day in the gym group. Heavy weights (not mine of course, those 12 pounds were always in the same place when I got back), old school and new school equipment. Staff is awesome. Not for everyone, but if you are really trying to gain or need some good advise from some real lifters this is where you want to be.

I purchased the black card membership. With this I get all the "perks" including use of any PF…read morelocation worldwide, free training, use of tanning beds, massage chairs, Total Body Enhancement and the HydroMassage machines as well as the ability to bring a guest anytime. I visited after work for the first time at around 5 PM. The facility was as expected: a huge room with a large number of cardio machines, free weights, universal training machines and a 30 minute circuit space. There are gender specific locker rooms with changing stalls and showers as well as the aforementioned tanning, massage chairs, and HydroMassage Since I was new to the brand and location (I joined via the app with no human contact) I asked for a tour of the facility. The space was very clean which impressed me. The locker room, showers, changing stalls and toilets all looked good. I was surprised that there is no towel service and you bring your own lock, no self locking options here. I used the treadmill, locker room (purchased a lock from PF for $5) and changing stalls. I would say the facility is what I would expect for the price. Not an expensive fancy club but a basic space where you can meet all your workout needs. I'm pleased with my membership and the friendliness of the staff. One thing my tour guide left out was there are sign up sheets for the amenities like tanning and massage. Don't forget to sign up!

Very clean, spacious and usually is not busy. Everyone is mindful of their time on the machines and…read morecleans it off. I rather go to this location than any other PF.

I was in town for 2 weeks and needed a place to drop in, CF Polaris made me feel like I was one of…read morethe family! Great coaching staff, great equipment, and amazing programming!!! If you're moving to town, or just in for business I recommend them whole heartedly!

Always drop in when I'm in Ohio! The staff is friendly, members are inviting, coaching is next…read morelevel, and the WODS will leave you breathless! Can't say enough good things about them!

What a great experience. Everyone was very friendly and helpful. Freddy was a fabulous instructor…read moreand I highly enjoyed the intro workout. The stretch from this program was just what my body needed.

What a workout! I'll first say when Freddy the instructor told us to relax and think about what we…read morewant out of the class I thought to myself I don't know much about pilates but I want a good stretch! He definitely delivered. The girls who made the check in easy were friendly and informative about the membership and prices. I did forget my socks and luckily they had a ton of options and even walked me through on what were the best type. Freddy had us on and off the equipment multiple times during our session. It was a good sweat and I wasn't even mad about it because of how amazing I felt during and after the workout.

I've been with GymGuyz for some time now... it's been a great experience! My trainer, Corey pushes…read moreme when I need pushed and gives me breaks when I'm a ball of sweat! Excellent way to get in shape and stay in shape!

From the owner: Want to get fit, lose weight and finally reach your goals? Tough to find time to get to the gym?…read moreHesitant to visit the gym in the first place? We get it. We bring the certified personal trainer, equipment and workout to you - at your home, office, place of business, even virtually! Workout more frequently and consistently, feel better, and transform your body.