Having read this bad review of Exel Wines, I felt compelled to add my own review, as my experience was completely different to the other reviewer.
I have never written an online review before, but the customer service I received from Exel Wines was fantastic.
Basically I ordered a bottle from their site that had no photo. When it arrived, the wax seal was a bit broken. I made Exel Wines aware of this and suggested an exchange (as the wine was a gift for my father).
They got back to me straight away, saying that all the wines from this batch had the same damage, and offered me two bottles of wine free, as compensation.
I happily accepted and was expecting a couple of not great bottles, but was very pleasantly surprised to receive two nice 2007 wines that I am excited to try.
So this is a 5 star review as you couldnt really ask for better customer service than that.
Thanks Exel Wines ! read more