I have used Keister & KEISTER Agency since I moved to Stillwater in the mid 80's and have had…read moreexcellent service since then. As an independent agency the represent many different insurance providers and have the ability to ensure my rates are competitive as well as to see I am placed with a company the will provide proper service when I have experienced a loss. I have autos, motorcycles, house, and supplemental health insurance with them. They work the best combination for price and coverage. Three separate insurance carriers presently. Steve, Scott, and Brian are very responsive. They guys have integrity and think more about placing their customers with the right coverage at competitive pricing that maximizing their commissions. I would recommend having approaching them to do an inventory of you insurance needs next time any of your policies come due. Doesn't hurt to get a second opinion an pricing from someone new?

I have been with Keister and Keister since 2000 maybe 2001 and have received acceptable service,…read morenot great but acceptable, until the past several months. I moved in December and wanted a new policy for my new residence, to cancel my existing policy and have my address update with my auto-insurance. Things were okay but again not great, up to that point. The closing date changed to 4 days earlier, than expected, just a few days prior to the new closing date. This is where things feel apart and continue to be derailed. Yesterday I called to talk with Scott my agent, Steve (the owner and founder) answered. He asked if he could help me. I explained that it was the same issue I had called about 3-weeks ago. I was told Scott was not yet in the office but was expected soon and he would have Scott call me back. I explained I was getting frustrated because it had been almost 3-weeks since I left the last message (with Steve) for Scott to return my call but had not yet heard from him. Steve assured me he would have Scott call me by noon or he himself would call me back by noon. At almost 2:00 p.m., I called Keister and Keister again, as I had not yet receive a call from either of them. Steve answered the phone and again said Scott was not available. Steve asked what he could help me with. I explained that it was the same issue I had talked with him (Steve) about 2 months ago and what I had called about 3-weeks ago. I told Steve my frustration was continuing to increase. Steve said, "Well if you don't like the service I suggest you go elsewhere!" Given his response I contacted the insurance company directly and was told my policy, which should have been canceled effect December 30th had not been canceled and because they had not heard from Keister and Keister, despite repeated attempts were canceling the policy effective April 30th not December 30th as I had requested when working with Scott in December. The company, however saw that I had a policy for two homes and assumed I was not living in the old one but was renting it out. I now need to send the company paperwork to prove I have not been the owner since December 30th. Once they receive my documentation their underwriters will review things and make a determination about providing a refund back to December 30th. Additionally, Keister and Keister did not notify my auto-insurance company of my knew address and the effective date of the change. Once I discovered this I notified the insurance company and have had to pay money back to the date of my move. While dealing with this I also, discovered I have not been getting the good student discount as I had thought and been told I was receiving. Keister and Keister did not request the good student discount in fact never report my daughter as a good student for the discount. My daughter has been on the A and/or B honor roll all through high school and college. Per Keister and Keister's request I provided them copies of her grades at least once per year! I would STONGLY recommend doing as Steve Keister (the founder and owner) suggested and "go elsewhere".

John Lee State Farm is top notch!…read more Had John Lee State Farm recommended through word of mouth and after my own great experience I'm compelled to leave a review. When I first called, I interacted with Gabe who is the Team Lead. Gabe is stellar at his job and excellent to work with. He is knowledgeable, professional, and very customer focused - always following through on his committments and checking in to make sure I have what I need to protect my assets and my family. Best decision ever, as I was able to save money by switching from Liberty to State Farm. Yeah! I have and will continue to recommend John Lee State Farm to people looking for auto, boat, and home insurance. Call and ask to speak to Gabe!!

Great insurance company that I highly recommend for those who are looking for insurance…read more Luke thank so much for you excellent customer service as always!

We would like to write a reference for the compassionate way Jon helped us through our recent final…read moreaccounting in a conservatorship hearing. His insight was invaluable and we are so thankful for the professional way they handle things there. They kept us in the loop and put our needs at the top of their priorities. They are really good guys who went the extra mile for us when they didn't have to do it. Eric and Kristy

I worked with JC Cau to purchase homeowners insurance. Trust me, I was one of those millennials…read morethat claim "who needs an insurance broker when you have internet access?" Or "insurance broker is for old folks only", but boy was I wrong! JC is very professional and quick to respond to inquiries. I was in my final stage of purchasing a home and my previous insurance agent (one I quoted online by myself) decided to disappear off the face of the earth all of a sudden. I gave JC a call at 3pm and he was able to help me find better coverage for approximately $600 less than my previous quote. He was able to finalize and let my lender know right away just before close of business and get the binder to the lender the next day! I'm very impressed with JC's work ethics and diligence. I will definitely work with JC again!

I had insurance with John S and needed to get insurance for another commercial building in…read moreMinneapolis not insurance during the ICE event. Called twice, emailed and texted this Agent to return my calls. Recording said within 24 hours. John S. never returned my calls at all. Building sat uninsured for several days. Stopped in a office. I had to say hello several times before I got greeted. There are plenty of good State Farm insurance Agents, this office with John and Ally are NOT Best to stay away.

I was very impressed with John's knowledge of State Farm's policies. He was able to combine my…read morefamily's policies to save us all a ton of money! His patience and attentiveness really shines. He made the process very simple and followed up as the policies went through underwriting. I think this is the start to a long and successful insurance relationship!

I am sharing my experience with Aaron Runk -(State Farm Insurance Agent). I have never met Aaron,…read morebut I did purchased insurance for both my cars from one of his agents (Alicia) working in his office. The customer service I received was middle to poor. The agent (she) do not pick up my phone calls or return them. When I call during business hours. In today's age of building a personal relationship with a insurance agent or buying Cyber insurance from GECKO. I will be going back to Cyber. I'm saving $$.00 by going Cyber, too...

Great service and staff! I have always had a positive experience with this agent. Good rates and…read morethey offer life insurance at an affordable cost. Highly recommend!

Hard to believe but I've been working with First Financial Title for over 10 years. The number one…read morereason I've chosen to work with them time and time again is when problems arise, which from time to time happens, you'd never know it. They fix issues before you even know there is one. I've never had a delayed closing due to FFT or a frantic call like I've experienced with other title companies. It's great working with such a professional and efficient team, it allows me to focus on my job. Thanks FFT!

I would recommend square choice insurance to any one that's looking for an agent that puts your…read moreneeds first. I've been with them for over a year know, and every time I had something come up on my car/homeowners insurance they were able to resolve them in a timely matter.