Very friendly and helpful atmosphere.. Very responsive and easy to talk to and always answered…read morephone during business hours for questions and help. Highly recommend them!

Very professional office and beautiful decor our CPA is brilliant and knowledgeable Really happy…read morewith our new cpa

This was the first year I had someone do my taxes. I was very impressed. I will have him do my…read moretaxes next year

Fast and efficient, reasonable price.. I will definitely use this business again. My taxes were…read morefiled within 2 business days. My refund was direct deposited within about 10 days. The receptionist and tax man were very friendly. Thank you to the both of them

I have been a client with Sierra Financial for over 30 years in Carson City. They say change is the…read moreonly constant...Mike Meade was my original tax preparer and was simply the best. Wonderful man with awesome knowledge. Roughly 3 or 4 years ago he retired and change came upon all of us who relied on the friendliness and professionalism this company provided. My wife and I were still clients and our tax preparer moved. No notice from him or from the company here in Carson. I called the office no less than 5 times this past 2 weeks and got one return phone call with no information. The message left on my phone was curt and short with a slammed receiver at the end. Very unprofessional and angry. Not happy at all. Big change from the personal service we were used to getting. Not happy at all. Without a call back getting us an appointment with either Luanne or anyone else working for Sierra Financial we will seek other options. Terrible way to do business....But like I said change is inevitable. Glad to have had my business for the years I had.

Having Luanne prepare our taxes is well worth the drive from Reno. She is extremely knowledgeable…read moreand helpful. She is very professional and will go out of her way to make sure your taxes are filed accurately and quickly. I can't speak for any of the other employees or other services offered, but I highly recommend having her help you with your tax preparation and filing.

Sarah has been most helpful with my clients. She is very professional and kind and works with my…read moreelderly clients impeccably. I refer her to all my clients.

I am currently helping my mom out with her bookkeeping. She owns a senior home care, in which she…read moreneeds a CPA and bookkeeper for. I'm a full time college student in multiple clubs and organizations, plus my part time job, so I'm not very knowledgeable on the matter. I've taken Quickbooks classes before, but I didn't really learn much. I learn more from hands-on experience. My mom has gone through a couple one-on-one sessions with a bookkeeper from this place before. My step dad has numerous senior home care in Reno, and he introduced Kelly to my mom after she started her own business. Since then, she's talked highly of Kelly regarding how accommodating and skillful she was. So she went ahead and set us an appointment. I asked Kelly countless of questions that I had, that the classes did not clarify. I learned so much... where to input certain receipts, efficient strategies, reconciliation reports, etc. I came out of that office confident as ever to take on my mom's bank statements. Due to the session being the third one, Kelly offered me her contact info for free help whenever I need it. Overall, great place for book keeping and tax services in Carson City. Located by the storage area on Fairview, nice interior and exterior environment. Price seems reasonable for the services provided.

A couple of years ago, we lost our CPA & bookkeeper. My business uses QB Online. I called everyone…read morelocally and a few in Reno to find one who was familiar with the program. Not one business was willing. I cam across Pro-Balanced Bookkeeping and after a nice chat with Kelly, the owner, we agreed to a trial period. I had 3 years of taxes and books that needed to be 'cleaned up' before she could make heads or tails of what was going on. Oh My Gosh!!!! Kelly and her staff is wonderful. They worked and worked and worked. Within a short period of time my books were good to go and my taxes were current. Our business hasn't been easy for PB and staff, but they did it. I have established a wonderful relationship with them and would recommend them highly. they always great you with a smile, answer the phones and/or return calls right away, always helpful, are very honest and work for the client. You can't go wring with this group. I am moving to the east coast and will miss them deeply. It's nice to know an honest business and I love working with our local friends and neighbors. I will miss having them in our corner. Thank you Kelly, Nicki & Heather for all your hard work. Marci & Eric Mueller 4 Seasons Total Home Care

The absolute worse place I've ever been to get my taxes done. I really should have done them my…read moreself. The lady just input my info just like I would have. I was there well over an hour listening to her whole life history. After I paid I felt she should have paid me for a session. So she tells me bad news ....I have to pay $500 for taxes on unemployment. So 2 days later the bill is passed (that I didn't know about) that they can Not tax you on anything over 10,000. Now they want me to pay more to get this amended!!! I believe $107 was outrageous amount for what I was having done. Well I guess now it's just shame on me. Trying to get ahold of someone outside of the office is worse then the unemployment phone system. I really can't believe their customer service!!!

The first encounter went very easy and then the 2nd. I drop my tax paperwork of with a appointment…read more No problems there schedule a return sign and go appointment a week later. Show up 5 nins to 2pm my appointment time and sat down. Both workers where with customers so I waited. Time now being 213 I was asked if I needed help. I explained my appointment was at 2 pm they look very busy can they call me to reschedule for a time they are not so busy. Sure they can and after hours go by no phone call. I decide to go in where they where helping people . Once again after waiting I finally asked for my paper to go else where. I also learned while I was there my tax prepare was working on her family taxes. This could have been handled with just a phone call. Would not recommend. 1978 William Sr carson city nv 89706.

In the years I've been with them, there's no glitches and I know they have my back, even if things…read morecould come up. Without them I'd feel vulnerable.

Had to do an amended return for a couple of years. Due to change in rules from a wildfire…read more I had an appointment. The lady that worked with me, knew all about that fire. Very knowledgeable. Process went very well. Would go there again.

I don't have enough nice things to say about this firm. We were recommended by my mother in law who…read morefound this gem a few months prior. We finally made the leap and switched from our current firm. It was absolutely the best decision we ever made! When they say they treat every client like it was them on the other side, they mean it. They are competent, compassionate, and overall genuine people. I can't say enough great things about them. I'd also like to mention with their knowledge and expertise we are confident our taxes will be amazing this year. They are finding stuff to write off we never imagined. Our last firm did not dig for us that way. They are worth every penny and more. Thanks Joseph Cowee!

We went in anticipating a huge tax bill. Aaron did some digging and informed us of some exemptions…read morethat we were ignorant to. He worked some magic, recalculated everything and we walked out not owing a dime. There's nothing worse than giving the IRS a single penny more than we already do! Thanks Aaron, you're awesome!