Front desk team was so nice. The room was clean and beds were comfortable. The food was decent. I'd…read morestay again.

We were put into a room right by an outside door. It slammed shut all night long. The neighbors…read morewere fighting and the cops were called. The hallway smelled of cigarettes. There was dried out cheese in the microwave. No hot water. And it was so dated that there was an 2016 phone book next to the bed. When I complained, all the managers said was, "We will try to do better."

Good service and great coffee machine! Good friendly front desk staff and accommodating.read more

Amanda was Very pleasant both on the phone and in person at the front desk. I was currently…read morebouncing back from a horrible hotel experience (not this chain). Between Amanda's pleasant personality, and the expected cleanliness of the room, it redeemed my hope in the hotel industry once again. We have stayed here multiple times and I've never had an issue. The rooms are clean, the beds are comfortable, and the breakfast is pretty good, with both hot and cold options. They accommodate pets and have always normally had a room when we needed one. I will continue to use this as my midst stop if needed between vacation and home.

This is a very nice hotel that has been updated and the people that run it are very friendly. They…read moretreated us like they really appreciated our business. That is rare in today's world.

The room was very clean and the staff was exceptionally friendly and helpful. We really enjoyed our…read morestay. I highly advise staying if in the area.

Very kind staff and pleasant place to stay, very comfortable. I would stay there again…read more Thank you

Does not recognize military veterans or military discounts. The only Holiday Inn in America I…read morehave stayed at that does not recognize a military discount. Might be time to switch to Marriot!!

Being of Irish Heritage, and needing a place to stay on trip from Colorado to Austin, I decided to…read morestay here and was pleasantly surprised by the quality of the room. Bed was firm and and appeared new, there was a large screen TV, and towels were good. I subtracted one star for quality of breakfast fare - there is a McDonalds nearby.

I have traveled extensively and have stayed at this hotel many times. It's rock solid. Very clean…read more All of the basics you need. Well maintained. Reasonably priced. It's true value for your dollar.

Bernadette was very nice. Our room was comfortable and the breakfasts were good! The weather was…read morecold and rainy so we didn't het to enjoy the lovely seating on the porch. Hope to go again sometime!

Beautiful property Delightful hostess. Immaculate. Fabulous cooked to order breakfastread more

This is definitely a two star experience. It's a very old building that they did remodel, maybe…read morefour or five years ago, but they have not kept up with it and it's age is already showing the beds are ancient. I can feel the springs as I sleep. the TVs are from 2010 and so thick they don't even work with the mounts because they're so heavy mine just leans over and faces the floor. Breakfast is fairly deplorable with nothing really appetizing, but this is standard kind of for these type of hotels. Customer service is ok as long as you don't interrupt them watching TV out in the foyer while they wait for you to come in, then rush to the desk or on their phones. The exterior looks terrible as well. This is definitely deserving of two stars and I won't be staying here again when I come back. forgot to mention my coworker that staying here his room started to leak the other day when there was a storm and they basically told him to come down and get towels and clean it up himself. Really? is this what we call customer service nowadays just a sad excuse for a Holiday Inn..

This weekend I booked a reservation for a double suite room at one of your hotels in Plainview…read moreTexas. I don't even know where to begin on how disappointed and dissatisfied I was with the experience. I typically book through Priceline, not sure if that's where everything went wrong or it was the hotel personnel. But right away everything was off, I will provide pictures of what was wrong but I will start off saying the room that was given to us was not a double suite room it was a king suit. Leaving my son sleeping on the floor during our stay. I attempted multiple times to have the room changed and the staff refused and only provided us with bedding to put on the floor for him. They said our room was a double suite. It was not. Second, the shampoo and conditioner bottles were out of their spot, the faucet to the tub was not securely placed and the door just looked unkept. I spent 580.00 for a 2 day/3 night stay for my child to end up sleeping on the floor during this stay. Needless to say, I was very disappointed with how the staff handled the situation and the upkeep of the room. As a frequent guest at a holiday inn this is by far the worst one I have ever stayed in.

My wife and I have stayed at this hotel after Tech games and again the other night after the George…read moreStrait concert. It is very reasonably priced and the rooms are very clean and comfortable. I did not get her name but I wanted to give a shout out to the lady that was working overnight at check in. We did not check in until after 1 that morning and it could not have gone smoother. We will definitely stay here again.

I was recently in town for a funeral and stayed here with my family. Despite our circumstances, we…read moreslept soundly and the customer service was absolutely excellent. Everyone was friendly and helpful and the towels and bedding are fluffy and clean. After checkout and 500 miles away, I realized I had left an expensive item in my room and called the front desk. My item had already been located and put safely behind the desk and one of my family members was already on his way to pick it up for me! I can't thank the staff enough for the hospitality they showed my family while we grieved the loss of one of our own.