*Long read*
Worst run business I've ever witnessed.
Booked for a week on a business trip, there was a place I was going to stay at in Mount Pleasant, but it was booked up.
Went to check in around 1pm, room wasn't ready but they made my keycard so I could get in after getting back after midnight. When I get back to the room around 1am, deep smoke smell in the room, I didn't even know it was legal in 2023 to smoke in commercial buildings but ughh, just nasty smelling.
On day 2 they call to tell me they will be replacing the carpet in the room on day 3 of my visit, I told them I will be in the room until after 1, they could come after no problem. They agreed and I thought that was the end of that.
6:55am of day 3 the phone in the room rings and they tell me they're coming up and I have to get out of the room, (mind you I am getting back to room around 1 am each morning and not getting in the bed to sleep until 2:30 at the earliest after showing and winding down.) I told them they could move me to a different room, preferably non smoking, if they wanted me out before 1 that this had already been discussed. Very argumentative guy working when I got down to the lobby was mad that I couldn't carry all my things at once (suitcase, case of water, snacks, shoe bag, etcetera.) told me I was holding up his crew that was already on the clock. I told him soon as he gives me another room key I'll go and get the rest of my things and they could get to work. Then, he told me I would have to pay about $100 to move to a new room... I told him I would be more than happy to take my self back to the room I've already paid for and I was doing him a favor. I pulled out my phone to call my boss to authorize ANOTHER room purchase on my card for some BS, the guy at the counter asked me what calling someone was going to do and once again told me to hurry up and I was supposed to have all my things out of the first room already. As I handed him my card I told him he was more than welcome to come carry the rest of my stuff to my new room if he was so worried about it.
They never charged my card!!!!! he only wanted to be an inconvenience... crazy..
The new room didn't lock, so I shoved the chair behind the door as I just knew someone at some point from the staff would try to come in. I took all my stuff with me when I left each day, big PITA.
Day 4 someone knocked on the door around noon, they were there to take the AC out of the wall to clean the coils and would reinstall it, took about 10 minutes, but still. That night I my card wouldn't open the door so I had to get another made from the staff, apparently they "didn't put enough days on my card" I told the guy thank you, and got not a single word or smile in return.
Morning 5 I was woken before 8am by someone trying to force themselves past the barricaded door.
At this point I decided I would just drive the extra few hours a day and did not go back for the last 2 nights as I wasn't getting to sleep more than 5ish hours without interruption anyways. read more