Alex is absolutely wonderful.
I have had a lot of issues with my 2008 Prius, between fixing a messed up brake actuator, to replacing the transmission, it was getting to the point where I was just about to give up on this car because I had put almost three thousand dollars into fixing it, yet it was still causing problems.
I was about to get two individual cells of my 28 cell battery replaced by another mechanic, who quoted me about $850 to do the job.
After a little bit of research, and looking into reviews, I found Alex. I put in a brief description of everything I'd been through and he gave me a call within a couple of hours.
When I called him back and we got to talking, he explained everything thoroughly and without belittling me or making me feel stupid for asking. I'm a young female and I find that it's difficult to talk to mechanics without being talked down to or taken advantage of.
Alex explained what the refurbished battery is, compared to a brand new one, and why replacing just two cells isn't the best idea. He broke down how they refurbish the cells and how he would install the new battery, gave me plenty of advice, and even explained to me how and why my battery ended up messed up in the first place!
When it came down to pricing, he told me it's be $890 to replace the battery with a refurbished one; I was floored.
In comparison to the other mechanic, who was charging me just about the same to replace just Two cells, I am getting an entire 'new' battery. With a warranty!!!
Trust me, this put a huge smile on my face. His garage is about 40 minutes from where I live, and I was dreading having to tow the car all that way, (because it wasn't safe to drive) When he told me the best possible news...
He could come to me.
I had him come by this morning and replace my battery. The job took about an hour (?) and he was excellent. My car drives smooth, no more weird noises or things acting up.
I can actually feel comfortable and safe driving my car for the first time in a Very long time.
Should I ever need work on my Prius again, or if I get another Hybrid car, I will call him immediately. Had I known about him before, I would have saved myself a Lot of money, time, and stress. I had a different mobile mechanic botch the job putting in my brake actuator and it almost caught my engine on fire, Scary!
Alex made me regain my confidence in mechanics and, as I said, I would go to him again in a heart beat.
I would recommend him to Anyone who has a hybrid.
Thank you so much Alex!! read more