Tarrible Rude and obnoxious (shoutout Patricia at the front desk). Good luck getting any answers from them or getting anything fixed in your apartment building Stay away read more

This is by far the worst management company I have ever seen. The only way the board decided to get with this is if they offered kickbacks to the board and we are going to get to the bottom of it. Terrible customer service, And now I am stuck waiting for an appeal process that is losing me money for every day that is happening. terrible read more

They are horrible, and rude! They do not answer the phone calls in the office. If they answer the call, they don't have an answer for you. And for getting aggravated over the phone for their unprofessional demeanor, they threaten to call their lawyer.. Such a joke of a company! Would not recommend them to any property! read more

This management company is very disorganized. They have poor financial record keeping and always avoid concrete answers when questions from the owners arise. Nothing about exclusive, much less management. read more

After signing a lease, this group completes that approval process. Nina, who helped us, was very nice, knowledgeable and personable. I felt the experience was fantastic, overall. -Armando Diaz read more

I wish I could give 0 stars, but unfortunately 1 is too much for this so called company. As someone who is in this industry myself, I could say they are by far the worst property management company I have ever come across. The lady who attended us was rude, entitled, self-centered and unprofessional to the core. The amount of discrimination that she portrayed was repelling and she had the audacity to hang up the phone when she did not like what was being said on the other side. No patience, no understanding and absolutely ZERO empathy. I do not recommend this company, and I suggest the owner to fully train their so called "staff". read more

Horrible customer service and very unprofessional. They do not respond to your emails and over the phone. I have requested the condo questionnaire paying the rush fee 100$. I need to have the money back now before I hire an attorney. The time that was needed to provide this document is already gone read more

Exclusive management takes weeks to reply to emails, most times they are rude and dismissive of basic requests. Customer service lacks concern and care for the community they serve. I would not recommend them. read more

If the building you are considering is managed by this company - Reconsider it carefully! The owner Yamilet Hernandez, tried bullying me every time I contacted them with the multiple issues they caused (accounting mistakes, city violations fines, bad building maintenance, etc). From my perspective, her apparent insecurities and need to deflect responsibility, made her literally respond with personal insults anytime that I (a condo owner) dared challenge her with facts (I have all the emails with her "friendly" language saved). Every interaction with her was unnecessarily stressful and a struggle. Seriously, hopefully the upcoming new Florida condo management regulations will have an effect on businesses like this . Also- I would be suspicious of any response they may post about this review - they will probably insult me again or try to give illogical excuses because of what I see as incompetence was always "someone else's fault." They may threaten me with meritless legal action just to appear righteous - the reality show defense Or shock me and try to appear concerned and professional in a public forum Caveat Emptor read more

I received an application to rent an apartment and they are the property management that handles the applications. I called to ask questions to assure that I didn't mess the application up or miss information. Nina and the receptionist were extremely helpful and patient in explaining and addressing all my concerns. Thank you ladies for your guidance and assistance. read more

I echo the comments of others giving the service rating of this company a 1 star and would give it a negative 5 star for poor customer service. I am an investor who has dealt with numerous management companies over34 years and this has been the worst experience I have had with regards to having a timely and reasonable conversation in an effort to resolve an accounting issue/error that is keeping my tenants from obtaining their parking decals. I feel sorry for the person that answers the phone who can only give boiler plate answers to irate clients. I will be contacting the HOA board on the specifics of this matter and may get my attorney involved. Boards due your due diligence before contracting with this company. read more

If i could give no stars or negative stars I would! I recently signed a lease with an owner (Maribel Martel) of lakewood villas which is a property that Exclusive Property Management Group manages. The owner (Maribel) did not disclose that her unit was for sale at the time I signed the lease. My girlfriend went on 01/10/2024 at 2:30pm and turned in our application along with a money order for $300.00 - shortly after I did a google search of the address to show a friend and noticed that the unit was for sale and I immediately called the office asking to cancel the application. I asked the girl who answered the phone if the application had been submitted and she laughed and said no that was just turned in. I then said ok please stop the application process and said i would go and pick up my money order (this was literally 45 min after drop off) I was then transferred to Yamilet Hernandez which she is the most unprofessional, rude and inhumane person that i have ever dealt with in this field. I asked her to please cancel the application it was dropped off 45 min ago and it still has not been processed and she said that she would not process it but that the $300.00 was not refundable. I said I understand if you APPLY and do the work that its non refundable but i am calling 45 min later on the same day and i should be able to get my money order back and she then proceeded to tell me again in a nasty way that she would not refund the money and i said why would you keep this fee if no application took place and it was unfair and that they were crooks and being unfair. She then said that life is not fair and she was happy to tell me that in case i have not heard it before. This is not a way you conduct business. No work was done, application was not submitted, i backed out of a rental because I was deceived by the owner and now the management company refuses to be human enough to give someone back their money. I basically gifted them $300 for no work done. A resolution has to happen i will not stop until this is resolved I do not care who i have to talk to. A complaint to the BBB is next! read more

ABSOLUTELY HORRIBLE. Terrible company, unprofessional and unorganized. RUDE and not at all helpful.

Very professional company, the process to get all our paperwork as future tenants was fast and simple. The ladies at the office are very polite and helpful. I hesitated a little when I first read some of the reviews here a couple months ago but I like to form my own opinions over my own experiences with the company, and they have not disappoint me at all after 5 months read more

Wish I could put a negative number because this company is not even worth 1 star. The employees yelled at me several times on the phone even though I was just attempting to understand the new regulations for visitor parking where I live. They made it impossible for me to get a visitor pass and hung up the phone on me multiple times. Worst customer service I have ever experienced in my life!!!!!! read more

This company is very messy and irresponsible and when they are asked something they evade their responsibilities, they are rude,they lack professional ethics and human relations, they evade responsibilities. In the meetings Claudia Valdez says things that when we are going to do or say them to the owners in the office they do not accept them. They are not trained to manage a condominium, claudia Valdez, cynthia Segovia, Yamilet Hernandez, they are all the same, there is no one to talk to or who is responsible for anything. read more

By far the worst experience I have had with a management company. They're refusal to assist in a serious matter is appalling. They do not serve there tenants nor do they care for the safety and security of those they claim to manage. They are rude and aggressive. read more

I have dealt with a few property management companies over the years. They usually have horrible customer service but these guys are different! They have actually helped me solve issues with my rental and did not give me a hard time or attitude. Hard to find that in Miami... read more

If I could give zero stars I would. They don't respond to the homeowners issues in a timely manner. They are constantly late paying vendors. They selectively apply the condo rules. They are passive about collecting dues. They have allowed the building's condition to deteriorate to a deplorable state. Do yourself a favor and don't hire them. Your property value could be at risk. read more

Sorry but horrible experience. We have a lot of problems in the association and they makes worse. Very bad attention to the public, specially Claudia Valdes, the manager. I don't want to explain more because I am very tire of bad people! read more

Very inconvenient association management company that charges homeowners to pay our monthly association fees online. Also, our association manager treats us homeowners like peasants. Looking forward to change our management company next annual meeting. read more