I had sporadic low back pain for the past 25 years. When the pain flared up, it limited my…read moremobility. ORS helped me understand what my injury was (an inflamed joint and muscle) and how to strengthen the muscles around the problem area. Now the surrounding muscles are strong enough to support the inflamed area. I can now do activities that would give me a week's worth of pain and disablement without the resulting pain. ORS tailored an exercise routine for me to do at home. They supplied me with resistance bands. These allow me to do exercises anywhere...even when I'm traveling. The staff at ORS was friendly, encouraging, and helpful. I felt spoiled.

From the owner: Orthopaedic Rehab Specialists Physical Therapy in Lansing, MI offers expert physical therapy,…read moresports injury rehabilitation, and orthopedic care. Our licensed doctors of physical therapy create personalized treatment plans for post-surgical rehab, back pain, neck pain, joint pain, and chronic pain management. Using evidence-based therapy and advanced techniques, we help patients and athletes recover strength, improve mobility, reduce pain, and prevent future injuries. ORS Lansing-Gateway Lofts offers specialty treatment options including Shockwave therapy, Dry Needling, the Graston technique, Myofacial Decompression (Cupping), Lumbar Traction, and BFR (Blood Flow Restriction) therapy. ORS physical therapists have advanced certifications in vestibular treatment to help balance or inner-ear disorders, as well as TMD or TMJ treatments for jaw pain. The physical therapists at ORS Lansing-West Lansing serve Lansing, Michigan and the surrounding areas of Grand Ledge, East Lansing, Waverly, Dimondale, and DeWitt.

They are unorganized and not insurance informed, plus the staff is not very knowledgeable about the…read morehuman body enough to do any good. I was referred by a sports doctor to go for PT for my shoulder/arm which had been hurting for over 6 weeks. The lady did some light low complex massage and arm movements for 20 minutes and told me to come back again. I then went to a chiropractor who confirmed a rib was out and adjusted me and I was fine so I went back and canceled the rest of my appointments but they billed me for more than agreed and things that they did not do! I am willing to pay for the 20 minutes of PT but they are being dishonest charging for other services rendered that they did not complete for a total of $402.50 for 1 visit! I think they front desk does not understand billing, and the billing department that I called is unwilling to make adjustment. I am still waiting to hear back from the supervisor regarding the billing and services rendered!

Jill and the other PTs at Peak Performance (Saginaw Rd in Lansing) are phenomenal with neck, back,…read moreand hip (SI joint) issues. Today my lower back was in pain and my entire back was really out-of-wack. Surprised to walk out feeling amazingly light with full range of motion and no pain. I've been seeing her and other PTs at the Saginaw Rd Lansing location for some time. A great find. Reasonably priced with/without insurance. Highly recommend.

I started going here due to hip and back pain. I had been to other physical therapies previously…read moreand I was not super hopeful this would work or help. Dr. Jake is incredible. He truly listens to understand what's going on, he's just what you need. Some days that's a drill sergeant to give you a kick in the behind, some days it's a cheerleader, some a coach, some a friend/supporter. He truly cares about patients and is so accepting of all the diverse people he sees. You can see his connection in the clinic, not only with yourself, but with others. I'm on the road to improvement - I'm not 100% yet, but for the first time in 7 years, I see a light at the end of the tunnel. I appreciate the different approaches (Exercise, Stretching, Cupping, Electric stim, Heat, Massage, Trigger point release, blading) to get the results I need. The clinic is clean, easily accessible, appointment scheduling is easy - overall, I couldn't be happier.

This a wonderful place to go if you need physical therapy. The staff is knowledgeable and very good…read moreat what they do. They treat you like a friend and are always laughing. I've gone there several times for different injuries and have always been pleased with my results. Highly recommend this facility for physical therapy!

The front desk is delightful and very helpful! The therapist are phenomenal and passionate about…read moreyour care and well being!! I'd highly recommend them!!!

Old guy here; have had several issues over the last decade that the folks at Compass have…read moresuccessfully seen me through. Your therapist will actually stay with you during your visit and make adjustments; I've been to places that point you towards a piece of equipment then go back to reading the sports section with a donut. Not here.

Overall a good experience! Wasn't able to fix my problem after 2 sessions, but referred me to…read moresomeone who could.

The clinicians are very knowledgeabl. Love their therapy pool!! Highly recommend Dr Darcangelo for…read morevertigo issues!!

I selected NovaCare Rehabilitation after a knee surgery…read more The physical therapists and techs were decent enough, some better than others... and I feel like I gained results from their intervention. This is where the '1 star' comes into play. I have good insurance - actually lucky enough to have better insurance than most. My insurance clearly states that copays to visits such as theirs is a standard $20. The billing staff and up-front people is where NovaCare falls short.... they routinely told me not to pay my copay amount after my visit; that they would bill the insurance company and send me a bill - which I did not like. I told them my insurance would cover all but the $20 copays, generally speaking. So - I would go several visits and then get a larger cumulative bill for past visits.... which I gladly paid. When my rehab was over, I got a few more bills.... and figured everything was finally caught up with the screwy way they do things. In hindsight, I should have demanded to pay my copay up front - every visit. So.... fast forward literally 1 year later. I just received a new bill after an entire year of finishing my rehab program with them. Their billing department is completely incompetent...... who would bill someone after an entire year??? It wasn't much, but I had no idea after all that time whether their bill was accurate or not - or even if I had visited them during the times they documented..... like I said, it was 1 year after the last visit. Complete idiots and incompetents in their billing department..... I feel as though I got fleeced somehow. So, they wait an entire year to bill me and then want me to remit my check immediately. I called them up and told them I wasn't paying them $70 after an entire year passed before they decided to bill me - I had no idea if the charges were legit or not. I said, 'am I going to get a bill in 2023 for service I got in 2021?' I told them to pound sand, I wasn't paying.... and that they should get their act together..... and maybe I would respond in kind and send them a check in 2024. Their response? No apologies for taking an inappropriate amount of time to bill.... no comments about understanding my frustration or offers to explain why they took a year to bill me..... this nimrod on the phone simply said, "That's fine, don't pay - our collections department will be calling you." Do yourself a favor and find a reputable and responsible.... and competent rehabilitation facility to do business with. The people in their billing department are the worst, and they have no concept of customer service. Their billing and admin staff do a great disservice to the talented therapists who work in their facilities. Part of a good overall experience, is a trouble free billing routine.

The services I received at Premier Rehabilitation were fine. The therapist was very nice,…read moreprofessional and had some great insights. What bothered me was the short appointment times they offer patients. All appointments are only 1/2 hour. In Michigan winters with such bitter cold days, it seemed hardly worth the trip. I'm not sure how they reconcile the short appointments with insurance companies. It does not seem standard to me. I will definitely include questions about length of appointment time when interviewing centers for future potential services I choose.

Working with Kristen first at Holt and then Frandor was an excellent experience. She listened to my…read moreneeds and my goals - mainly to avoid surgery - and got me back to running without pain and without surgery!

I have been working with Saige for a couple of months twice a week since lower back surgery. She…read morehas been a great help to me. They are teaching me how to stretch properly and aiding me with comprehensive life changes so I can remobilize. I work full time and have to keep on the move. They always ask 'how are you doing', they want to help. My issues have to do with Pelvic floor, not something many PTs are used to treating, but Saige is knowledgeable in this area and is making a big difference.

This is the best place to get physical therapy in Lansing. The therapists are skilled and caring,…read moreand have many different creative ideas which they are able to tailor to your individual needs. You will not be rushed out or feel that you do not have your therapist's full attention, which unfortunately I have experienced with some other physical therapists. The staff is awesome and they are still in a months long battle with my insurance company which I truly appreciate. The atmosphere is clean, orderly, and relaxing. I can't recommend them more highly.