During a recent trip to Edinburgh, our flight came in super early and our AirBNB wouldn't allow us to check-in until later on in the afternoon. Rather than try to lug our huge luggage with us up the stairs and hills of the city, we decided to check our bags at the train station so that we were able to explore until we were able to get our apartment. In the morning, there can be a queue of people waiting to stow their belongings. Though the line looks like daunting, it tends to move pretty fast. To make the experience even more streamlined, make sure you take any valuables out of your luggage (laptops, phones, passports, etc.) and be sure that your luggage meets the weight criteria. Once there, they scan your things, give you a claim tag and you're off to whatever it is you want to do. They're pretty strict on the pick-up times, so be sure to give yourself a few extra minutes before so you don't get charged extra. Since we went back midday, there weren't any lines to retrieve our luggage and the process was super simple. The customer service peeps ranged from jolly to cranky - but I was just there to store my luggage, not make a lifetime friend, so I didn't care. I'd recommend, especially for a short period of time. read more

this company is totally unhelpful. they had my wallet handed into them with foreign currency in without my permission put it into their bank charged me to change it back to sterling which I didn't want then charged me an extortionate "admin" fee customer service didn't reply to me for days they have no phone contact number. asked for policies and complaints forms just ignored me. stay away do not use if you want a professional service read more

A very useful, if perhaps expensive, service. Follow the signs to "left luggage" and queue up to leave your heavy suitcases while you explore the city of Edinburgh unencumbered. They do call it "luggage" for a reason! Bags are run through an xray machine and I did see at least one person ahead of me who was asked to open their laptop for inspection. While their website mentions that the storage area is monitored by security cameras, who leaves a laptop!?! You pay when you pick up. At this time, £7 for the first bag for the first 24 hours. The service is quite firm and inflexible. There is a £15 penalty if you lose your ticket. If you drop off three bags, but only want to pick up one and leave the other two for a while longer, they can't deal with it. You have to claim (and pay for) all three and then re-deposit the other two. All in all, a secure and easy way to store your luggage while you visit the city. Check their website for other locations in airports and major train stations. read more

Excess Baggage Company - Prices - Travel Services Near Me - Edinburgh, EDH

Don't ever use this company. They lied to me, closed early without notice, stranded me at the airport and then refused to take responsibility for their actions..... These guys really don't care about their customers. You're better off using a different company in the city, paying your hotel or Airbnb host to hold them longer for you or just hauling your bags around with you. I thought that left luggage services were all great resources and trustworthy until I used this company. I decided to leave my luggage with them at the Barcelona airport because my flight was canceled (again) and I had to wait 12 hours for the next one. More time at the beach with the person I was visiting seemed like the obvious option, right? When I told them what time I'd be back to verify they would be open (in English), they said it was fine (in English). I could get my bags then. However, when I returned at that time they were CLOSING! I begged the guy to give me my bag back because it had my passport in it and my flight was in 3 hours and it wasn't really their posted closing time yet. He refused. He said he needed to catch the last train (but the train was running for another 2 hours). Even after seeing my tears of desperation and hearing both my boyfriend explain my story, he still refused to help me. Needless to say I missed my flight and had to pay another $700 to finally get home. I went back to see the manager the next day, but he was too busy to see me. (I'll admit that the woman there that day was really nice to me and wished that she had helped me the prior day. She said the closing guy has a reputation of closing down the shop early.) In the end, I had to submit my claim and wait a week for an email response. The email response to my "claim" was just a generic response ignoring most of what I wrote in my complaint..... It included a letter saying that I was "properly" notified of store hours by the signs in the store and on the receipt along with photos of said signs (which were all hidden behind other signs during both of my visits) and the language at the bottom of the receipt. The letter also described the receipt as a "contract," but it was a plain receipt written in Catalan. (Only certain locals from the Catalan region.) Besides, shouldn't a manager take responsibility if their employees are closing 15 minutes early or verbally misinforming clients about closing times? read more

I am not a big fan of Excess Baggage at all. I had to use their service when I came to Edinburgh to move into a new flat, unfortunately I arrived several hours before my flatmates did so was therefore lumbered with two big heavy bags for the day. It's great that there is a company that can keep hold of my luggage for the day, but the prices are excessive, and it annoys me how there is no option that will allow the Excess Baggage Company to keep hold of your bags for less than 24 hours at a more modest price. In Glasgow it is possible for them to keep hold of items for 0-3 hours for £3 per item, but this option is not available in Edinburgh, so I was forced to pay £14. Maybe its because there are no competitors for the Excess Baggage Company in Edinburgh that they feel they can charge such high prices for simply having a security camera on a bag. read more

Excess Baggage Company - Travel Services Near Me - Edinburgh, EDH

Today while traveling through Edinburgh Waverley train station, my father lost his wallet. An angel who works for Excess Baggage Company, Bruce Sutherland, found it and immediately notified us. He was incredibly kind and helpful and truly saved our day. It reminds you that there are still such good people in this world and we couldn't possibly be more grateful! We are so pleased with the service we received and Bruce deserves all the credit! read more

Me: Were any keys handed in from the Glasgow train today, about 8am? Excess Baggage Guy: Nut. Me: Do you have a number for the lost property at Queen Street so I can check with them? Excess Baggage Guy: Nut. Not the best. read more

Queued for over 30 minutes at 11am on Thursday to drop two small suitcases for 5 hours. At front of queue then had to unpack them, remove laptop so it could be scanned separately and answer ridiculous questions on firearms and explosives from a particularly miserable member of staff. Then repack my bags. Most over-engineered security nonsense i've ever seen, making customers wait a ridiculous amount of time. Then pay £20 on collection. Worst customer service ever. Never never ever use these clowns. Go to Edinburgh bus station behind Harvey Nichols, pay £4 and don't queue. Or use the lockers at the National Gallery right next to the station that take pound coins. read more

If I could give 0 stars, I would. Went to the office to see about shipping my luggage versus taking on the plane for a flight the following week. The RUDEST person ever was working at the counter. I gave him the dimensions of the bag, weight and even showed him a picture. All he could say was that he couldn't give me any quote and that he had to see it. Kept walking away from me and generally having an attitude. Just because of that, I will not bother coming back and find a different option. Avoid this place at all costs, your better off stowing your luggage at St Andrews Sq bus station across the road in the lockers. Cheaper and you don't have to deal with RUDE people. read more

Used these guys to ship my belongings via Air to Dubai. I was scared as basically all my stuff was in these two bags! Didn't need to be worried - Excess Baggage delivered both bags, they arrived 5 days after I moved into my new apartment. Everything was fine and i was so happy to have all my stuff back again and really pleased - i saved about $600.00 compared to how much my airline were asking for it. Will use them again if i move countries in the future read more

AVOID!!!!!!!! AT Westfield mall they closed early ChristmS eve (a shopping mall sub-service - "conveniently" closing early when still PACKED with shoppers ---- without telling you !!!! No gifts for kids -- had to give up my BOXING DAY to trek back over there -- they were MERCILESS at christmas -- bumped up the charges -- now, they OWN my kids gifts. Disgusting people . read more

I used these guys to ship to South Africa and they were great- really helpful, fantastic service and customer care in my experience. Will be using them again! read more