4 Year later after we move out . We came back for a visit . Stop by to get our annually ck up . We were so glad to be help by MINERVA like years before She is great and honest person . I order my new prescription since she help choose the best on for my face like aways ! LOVE THE FRAME Thank you Minerva .. read more

Exceptional Vision - Optometrists Near Me - Palmetto Bay, Florida

I highly recommend Dr. Lianne Pino's office. Her staff was very friendly and courteous. Dr. Pino took her time with me and listened to my concerns about my persistent dry eye. She gave me very helpful advice and solutions. Her patient centered care is excellent and really makes a difference. read more

From the moment I stepped into the office I felt so welcomed by the staff. Dr. Lianne Pino and her staff do an exceptional job catering to the patient and their needs. Dr. Pino has all the high tech equipment to check vision and to see the health of the back of the eye which was something I had never checked before. She explains everything so well and is great at answering any questions you may have. She is very caring for her patients and so is the staff. Also.. very little wait time which is something I really liked! She has so many options for glasses and different brands of contact lenses. 5/5 but if I could give more I would. Office is located in Palmetto Bay, Miami. read more

This review is based on my personal experience from January 26, 2022, through May 6, 2022. As of today, May 7, 2022, I am no longer a patient of Exceptional Vision even though I was a patient for years. Therefore, my review is based on several (more than two) visits, eye glass purchase and interactions with both doctors and office staff. Although overall both doctors are extremely friendly and knowledgeable, the general office practices have a lot to be desired. This is a long review, but to be fair, I am writing my experience so that it's as accurate as possible and so that other reviewers have a fair synopsis of my experience and do not make my same mistake(s). For one, they are extremely expensive. On January 26, 2022, I went for my annual office visit mostly covered by insurance. I was told by Dr. Pino that my eye sight had "slightly"changed from last year and since my insurance covers a new pair of glasses, to go ahead and order a new pair. I agreed. After selecting a new frame based on my taste and in conjunction with the tech's suggestion, I selected a frame covered by my insurance (approximately $169.00). Although the frame was practically free, I still paid an out-of-pocket co-pay $75.00 for other services not covered by the insurance and they billed my insurance $727.00, a grand total of $802.00. However, the price/fees/payments is NOT the reason for my 1 star rating. The reason for my rating is based on their inability to correct my eye prescription and/or replace my frames after 3 months of complaints that I was not able to see clearly with my new prescription glasses. When I originally picked up my glasses shortly after the initial purchase, I expressed to the office tech (right there in person) that I was not able to read clearly. The tech gave me several reasons why this was happening and told me take the glasses and to use them. She reassured me that my eyes will "adjust" and if I had any issues to return to the office. This was my first mistake. I had confidence that she was correct. Sometime in February 2022, I called and told them that I was still having issues and by the time I went to the office in person it had been over 30 days. I did not know that there was a 30 day return policy since it is not on the receipt and I did not ask. Another mistake mistake on my part. When I went in person, I was directed to the office manager. He was polite and adjusted my frame in the back room. When he returned, I told him that I was still not able to see clearly and he then said that it was possible that my eye sight had changed from January, and that there was nothing they can do since it had been more than 30 days. I respectfully expressed my disappointment and I left the office since there was nothing I can do. A few minutes later, he called my cell phone and told me that Dr. Pino had time to re-examine my vision and that if I wanted to return she would check my vision again. I immediately returned and she confirmed that my prescription was the same since January 2022, and directed the office manager to send the frame back for different lenses. However, even after the new lenses where placed on my glasses, the issue had NOT been corrected. Again, I was told to allow my eyes to "adjust" a few weeks , and if I had any issues the next step would be to change the frame to a similar price point, which I agreed that it was fair. On May 6, 2022, I called and spoke to the office manager, and told him that the I was NOT able to see with my new glasses. Same issue since the initial purchase. He told me there was nothing they can do. He suggested that I use last year's glasses as a resolution. When I told him that I have expressed this issue since my initial pick up, he was NOT understanding and did not provide me any other options. He actually said, there is nothing we can do because it will cost us money. This is a poor excuse especially after $802.00 of total charges and payments. Bottom Line: if you cannot see and/or read CLEARLY when you pick up your new glasses, demand for them to correct the issue right away. Also inquire about their return policy. Do not make the same mistakes I made. I guess I will be using last year's glasses or using a magnifying glass until next year. read more

She is the Best alway look for her she is amazing make like family and customer service Lilliam Romero read more

Exceptional Vision - Optometrists Near Me - Palmetto Bay, Florida

Super helpful staff. I needed immediate attention due to an eye infection and they were able to accommodate with no appointment and helped me in the last minute. The doctor is super nice and doesn't rush you, she listens and explains in detailed. Recommended. read more

They are experienced and very pleasant to work with. I have always had a great experience and would definitely recommend them.

The whole practice is so professional and very kind, including the doctor. I was helped out by Lilliam who was extremely helpful, patient, and kind. Please give Lilliam a raise! :) I would recommend this office to anyone. read more

This was my first visit to check my vision in about 20 years. Everyone was very polite and welcoming from the moment I walked in. The Dr was very nice and she took the time to answer all my question, regardless of how silly the question might have seemed. The staff was great with helping me pick out glasses that were covered by my insurance with little out of pocket for me. My glasses were ready within a week. The name says it all... exceptional!!! read more

Excelente Optica. Excelente profesional la Dra.Lianne Pino y además de muy amable en el trato y explicando todas las dudas. Tienen lo más nuevo en tecnología para controlar la visión. Es el unico lugar en Florida que hacen los lentes progresivos Varilux S Series 4D Technology de Essilor. Lilianne quien toma las mediciones para enviar a confeccionar los lentes de acuerdo a la prescripción de la Dra. es excelente profesional también y súper amable. Excellent optica. the only place in florida that make the Essilor progressives lenses Varilux S Series 4D Technology Lillian who takes the measurements for the preparation of the lenses by the laboratory, is excellent professional and very friendly too. read more

We totally recommend Exceptional Vision. We have been getting services with Dr. Pino and her staff for many years- since 2005 and always have a great experience. Both doctors are very professional and the office staff is very attentive and courteous. Zaheera on the first office station provides excellent customer service and is very patient. She takes the time to provide all the details and offer suggestions and alternatives. Thank You Zaheera and the Exceptional Vision team! We will be back! Vizoso Family read more

We had a great experience. Dr. Etten has all of the latest medical equipment to give you a thorough eye exam. Also, the office has a large selection of nen, women's and children's glasses read more

It's sad always worrying about getting ripped-off .. Took my (expensive) frames back to this business for repair.. They gave a call back cost of $175.00 for a :15 sec repair. I questioned them as to the price, they confirmed again $175.00 cost. I decided to take my frames to one of their competitor's a couple of blocks away. The actual cost (parts & labor) $35.00, took :15 seconds to repair, no waiting, very professional, polite, with a thank you.. What a difference.. I definitely don't recommend this company. read more

Absolutely recommend this place to you! Their customer service is great and the doctor ‍ explains everything to you! There is plenty of parking spaces and they have a coffee machine in the waiting area. I always pick my glasses frame with Minerva who is very patient and will help you find the perfect frame for your face. Expect to get your glasses in a week or less, very fast! read more

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Dr. Etten is a fantastic doctor. He was great with both me and my 12 year old daughter. Highly recommend him!

What is important to me is wait time and my appointment was punctual, productive and professional. Would recommend again

Scheduled the appointment online, immediately got a reply that someone would contact us; next morning we got a call to verify everything. They also emailed the new patient forms so we can fill them out and have them ready (save time). When we got there the building looked old, but when you open the door is another world. The office is beautiful and clean, nice to the eyes :). Loved the way everyone had a smile and they took the time to answer all the questions. Dr. Pino was very nice, always smiling, explained everything and took the time to answer my questions. She even explained things about my allergies and how my eyes are affected. I got prescription drops for the allergies. The selection of glasses is great, I would just maybe have a couple of lower price brands as it come to be expensive when you are doing this for more than 1 person from your family (my husband and I spend quite a bit in 4 pairs - prescription sun glasses and regular glasses). Overall, I am recommending this to my parents, sisters, co-workers and friends. read more

My family and I have been going to Dr. Pino/Dr Etten's office for years now and I've always had nothing but great service. I've noticed that the staff is extremely attentive and patient; a crucial skill set when it comes to your vision (or in my case, lack thereof). Special thanks to Kimberly who was able to sway me away from Lenscrafters and simply my annual contact purchase . read more

Amazing experience. Dr. Pino was very thorough. Never rushed. Staff is very friendly and knowledgeable. Best eye exam I've ever had.

Dr. Is awesome, Amazing staff and a beautiful office. Don't be fooled by the outside of the building

Great service and very attentive. Had a small emergency called and was seen same day. The doctors are thorough with their examination. You couldn't ask for more. Will definitely continue to come here with my family. read more

The dr is wonderful, detailed. Answered my questions about surgery and provided me with a referral. Changed staff to a polite team. Has hot drinks which is nice. I never wait more than 15 minutes. He offered to forward my history to my surgery. They can be a bit pushy on buying glasses from them but overall they are wonderful. Thank you read more

I have been coming here for the past 3 years ..... The way both doctors conduct your eye exam is great , they explain everything in detail. They are both amazing. The whole staff is great , courteous and extremely professional. When it comes to picking out glasses you ate sure to get the best and exactly what you want ... If they don't have it NO PROBLEM , they will order it for you . They are also fantastic with children . Everything about this place is great , the decor is contemporary, the office is spacious and the rooms are very nice , clean and relaxing . I love this place !!!! read more

I visited Exceptional Vision for the first time yesterday for an eye exam. I had previously been going to a large vision chain store's doctor of optometry, but did not feel the exams there were comprehensive. From the moment I arrived until I walked out the door. From the ease of scheduling the appointment, to the vision exam and visit to their optical department, the staff took their time with me. Dr. Etten provided a comprehensive exam and took the time to explain the various results as well as my care options which were customized to my career and leisure needs. The exam cost a bit more than I was previously paying at the chain store, but you get what you pay for. After all, you don't want play with your vision, do you? I feel that I was getting the best vision care available and didn't feel as if I were being herded through stall to stall as with the chain store doctors. I will definitely be returning to Exceptional Vision for all of my vision needs and for those of my family. read more

Had a wonderful experience with Dr. Pino. She was very helpful. I have been to alot of optometrists in my lifetime and she was the visit that I enjoyed. I will definitely be coming back and bringing my children. The office staff was also very professional and helpful. Keep up the good work! read more

Wonderful stress free experience. Everyone was very professional and Dr. Pino explained everything thoroughly.

First off, this office is clean and up-to-date on technology. There are so many choices of frames to choose from. The staff are pleasant and willing to assist you. Nicole, the office manager, is amazing and works hard to provide a professional environment. Dr. Etten has been my doctor for years and is extremely thorough and explains the process and the findings. So grateful to the doctor, the office manager and staff. Keep up the good work! Five stars in my book!! read more

I cannot say enough about this office.. amazing does not do it justice! Incredible service, friendly staff, fast! My husband had a piece of metal in his eye.. I called Saturday morning and they were able to see us within the hour as a walk in. We were seen immediately after arriving. Dr. Etten was thorough and efficient. He removed the embedded piece of metal gently and pain free. He took his time to explain meds, recovery, and any other questions we had in a very empathetic way. If there is such a thing as a pleasant experience of having metal removed from your eye.. this was it!! read more

Dr. Etten and his staff are superb! He is very thorough with his examinations and really takes the time to ensure the patient and parent (in this case) comprehend the diagnosis and treatment plan. My entire family has been patients of this practice for many years and we all are extremely happy with their care and professionalism. If you are looking for an optometrist for young or old look no further, this is the practice for you! read more

Tasteful practice located in one of those typical South Florida medical office buildings that are rather bland on the outside but you never know what you will get in the middle. They were able to get my contact prescriptions accurate after only a couple visits with trial pairs. I have to get toric lenses on both eyes and a rather strong prescription in my left eye. Most places I have been has required several repeat visits to get it right. The appointments have always been on time, efficient and the staff is very friendly and welcoming. I always pay more than what I would like because of my difficult prescriptions but this practice seems to run many specials and offers discounts. Check out their website for current ones. So, go get your glazzies looked at and pick up a new pair of otchkies! read more

My entire family has been coming to Dr. Pino/Dr Etten's office for a few years now. Not only are they very close to my house, but their hours are extremely flexible. They have a kid friendly reception area. Their staff is very nice and attentive to whoever walks through the door. I will definitely continue coming as well as recommend them. read more

Incredible service and phenomenal attention to detail... I love this place for all my vision needs!

Been going there for a few years and I always leave happy. Dr. Etten always takes his time to explain everything.

Great place very professional Dr. Etten was awesome . I'm very satisfied with this people highly recommended

We have been seeing Dr. Pino for years and we love her!!!! Her staff is amazing, friendly and knowledgeable!

Excellent staff and both Doctors demonstrate a true passion for their profession!!! My family was treated in a timely and professional manner. read more

My family and I have been going to Exceptional Vision for many years. They are the best. From the doctors to the staff they always make you feel welcome and help you in every way they can. They have the latest technology and respond your question quickly and efficiently. This is a great place for you and your family. read more

So happy I found Exceptional Vision. Starting with the thorough eye exam to the exceptionally pleasant and helpful office staff. I had to go back the other day to fix my glasses as one of the screws had fallen out after sitting on them. I went in thinking I would need to drop them off and return the next day to pick them up. I was thrilled when I handed my glasses over to Martha and as I browsed the sunglasses for a few minutes she handed them back to me fixed and cleaned. read more

Great service. Very professional staff. They have excellent brand names. Both dr. Pino and dr Etten are very good, especially wi children

Dr. Pino and her staff are true professionals and provide a very friendly working environment. My entire family goes her Mom & sis. Keep up the good work. read more