DO NOT USE SAVE YOUR MONEY!!!!!! If I could give zero stars I would actually give negative stars. The limousine that was sent to pick up 7 ladies for a wine tour was a health hazard. There was a huge crack in the windshield. The driver got out in sneakers and a hoodie not professional in any way. The limo was in dire need of extreme cleaning and sanitation. The cooler that held soft drinks was filthy with old soda with dirty tops of the cans and god knows what else. Floors needed a good vacuum and the old leather seats had cracks all over from neglected leather treatment. The smell that came out of this vehicle was similar to mothballs. Black duck tape was used all over this limo holding everything together. All of the doors where not able to open (safety hazard). Needless to say we canceled our wine tour for our Bride and Birthday Girl. I would not recommend this company for anything unless you want an 1999 limousine that has not been cared for. It's sad that they use another company photos to promote their business that is no where close to what shows up read more

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I would NOT consider using this limo company. If I could select zero stars I would. The owner, Paul, agreed to stocking the limo with rum, whiskey and vodka. When the limo showed up the limo driver, Luke, said that there was not any alcohol in the limo. Luke was late to pick us up. Luke had to make multiple stops at gas stations due to a pounding grinding sound in the limo. Luke said the suspension has a bad air leak. The limo was loud and vibrated terribly during the whole trip. Unsure why this limo would have been used if there was already knowledge that there was a bad leak in the suspension. The driver was not dressed professionally. The driver was unable to assist with connecting cell phones to the Bluetooth to allow for playing music as he did not know the name of the Bluetooth. Once we were able to determine the Bluetooth name on our own, Luke provided two different passwords as he was unsure what the actual password was to connect. Luke reached out to me asking what the address location was for pick up as "his paperwork has nothing" as to where to pick up and drop off despite providing the details prior to the trip. Be prepared to bring your own cooler, portable Bluetooth music player and trash bags to clean up the limo! read more

All I can say is that we had a great time. I rented the limo bus for my hubby's 50th Bday. We went around to various breweries with our friends. Shelby was our driver. He was super friendly and arrived on time. He was at our beacon call all night as we went place to place. We had so much fun we extended our trip an extra hour and he readily accommodated. read more

I recently used Exceptional Limo for for my bachelorette party. The car was beautiful. The driver was so polite. We all commented on how comfortable and safe we felt ( and also maybe a little V.I.P;)) as he picked us up /dropped us off at each location right on time. A few weeks before my wedding, my wedding plan called to let me know the limo company she had contacted for my large bridal party could no longer accommodate us. Apparently the vehicle we were assigned was " in the shop" and not expected to be ready in time for my wedding. My heart dropped. I called Exceptional Limo, spoke with Paul, the owner. He remembered me, but was unfortunately completely booked up. He said he would try and move a few things around , and to give him a call the next morning. Imagine my surprise when he called me back at 8 pm that evening to let me know he could accommodate us! He apologized for calling so late, but stated he didn't want us to worry all night. What a kind gesture that was,my fiancé and I both thought. I wish all business owners showed as much genuine concern as Paul did for us:)! Our wedding was perfect, we were even lucky enough to have the same driver. This company went above and beyond for us. I would and have recommended them to many people. My maid of honor has since used them for her daughters homecoming and to take her parents out to dinner for their 50 th anniversary! read more

Took to Luke Bryan concert. Paul was very helpful with all the questions I asked. Showed up on time and was very nice. Thank you

Great experience! Very professional and accommodating. Pleasant driver who took our girls into Pittsburgh and back home safely in a timely manner. Highly recommended and will definitely use their services again! read more

Husband surprised me with a limo for our anniversary. Husband made the reservation two weeks prior, called today 6/20/20 to confirm ( the day of the event) as he didn't hear anything and they had him down for the wrong date (6/27). They called back and did arrange a driver, but they arrived late ( probably because they didn't have the ride down for today). He arrived and held the door, but The inside handle to the limo was broken. Got in the limo's ac turned on and this paper flew out (as though a napkin was on the fan). I wish I would have taken a picture. The ac was poor at best. When the driver came back to pick us up he said he would be back for 7:10 wasn't there until 7:30. We had to open our own door, as didn't even get out of the drivers seat. He drove us home VERY QUICKLY. When was given a tip he told us he was told it was a mandatory 50$ tip. The entire time we felt as though we were an after thought. Will not schedule again. Sub par experience; was not welcoming nor dressed professionally. read more

I contracted Exceptional Limousine to transport 10 people to my daughters wedding July 7,2019. That was a big mistake, the limo driver got lost and could not find the location. He had no cellphone and would not listen to any of our riders that had google mapped the location. Also he did not speak good English and arrived 15 minutes late. We had to hold the wedding up 15 minutes waiting for family to get there. I would never use them again. It was very hard to even get this arranged with the correct locations and times. I had also contracted a second limo to take the Bride and Groom home. read more

We decided to go all out this year for our Christmas party and had rented a limo from exceptional limo. It was a fantastic experience! The limo picked all of us, and the driver was really nice. The inside of the limo was beautiful and everyone had a wonderful time! read more

This is the absolute rudest company I have ever dealt with. I just cancelled about $500 in business with them over whoever answers their phone. They took a reservation from me and knew they didn't have an SUV. When I called back for another SUV, he said they don't have an SUV, they only had a sedan and that's what the customer would get. So I was lied to on the phone with them and caught it on the second call. Imagine if a sedan showed up with what's expected to be an SUV run with luggage, etc... it would have been a disaster--save yourself and keep shopping! read more

BUYER BEWARE!!! I would never, let me say it again for the people in the back NEVER use this service. They are the most unprofessional and unorganized establishment I have ever spoke with. We had a 10 person bachelorette party and believed we set up a wine tasting package through this limo company based on their VERY FALSE advertisement that included 4 stops with a lunch at one of the places. To start the limo driver was 30 minutes late. We drove about 25 miles to our first location and sure enough they were ready for us. The tables were set up nicely and I think we all agree it was a great experience. We hopped back in the limo and drove about 30 miles back towards the direction we were originally at. This location was nothing special so I was questioning to myself at the time why we hadn't come to this location in the first place rather than having to come all the way back to it. In any case we hopped back in the limo and drove to the next location only to find this place, a lovely place by the way, had no idea we were coming either. It was set up for a wedding with flowers set up everywhere but the gracious woman behind the bar had the flowers moved off the area said they would be closing closing at 4:00 pm that day because of the wedding but we could come in and sample some wines. We managed to get to the final location with not much time left and still hadn't had anything to eat. We found there were no arrangements yet again at this location and there was an hour wait for a table. At this point I contacted the manager because I was beyond frustrated. He immediately copped an attitude and talked over me. I politely explained that I was not from the Pittsburgh area, however it didn't make sense the route that we drove and we spent more time driving around in the limo than we actually spent at the wineries. I also told him that other than the first stop, none of the other wineries seemed to have a clue that a bachelorette party of 10 was showing up that day. He gave me a lame excuse one wineries he wanted to send us to was closed for the holiday so that's why things were the way they were and he would refund some of our money. He asked if we wanted to leave the winery we were at and the driver could take us downtown somewhere and give us a couple hours. I told him I would have to speak to the others but we were starved at that point and probably did not want to hop back in the limo. We collectively agreed we wanted to stay and eat there and the person who had originally set this up had messaged him. He became increasingly rude and at that point we found out driver stranded us and took all of our belongings in the limo with him. He stated he couldn't stay and just took off. After several calls from a couple of us including two of our husbands the manager finally answered a call from one of the other women and was screaming and yelling at her and told her he would be sending a vehicle back at some point around 8:30. We were to sit and wait for another hour and half and this vehicle would come back and have our stuff too. He had zero regard for the fact that this was a set time for us as well. I had children to get home to that were left so I was shuffling around. The bride's fiancé was going out for the evening and he too had to move around and make different arrangements for things. I'm sure the other ladies as well had things they wanted to do. The Uber driver that we secured to pick us up in Robinson at the original drop off sat waiting on us for over 2 hours at the original pick up point. At this point my husband called and this man decided to tell him we were all "drunk left all of our stuff in the limo" and told him we had an uber to get us home. First and foremost, the stuff left in the limo were wine purchases that we made at the other locations that we were not permitted to bring in. We were specifically told if we carried it on the premises they would take it and dump it because we did not have a license. If he does this so much, he would be familiar with this situation. Secondly, not a single one of us was "drunk." We spent too much time in the limo for any of that to be the case. As for the Uber comment we had the Uber secured to pick us up in Robinson. We have the text exchanges to this manager. When the vehicle showed up it was a van with every light that could possibly be on from tire pressure to the engine light. Jose was nice enough to come but indicated that he was going to kill his boss. I said to him we aren't real happy with him either. He said he knows I don't drive at night. After we got Jose turned around and situated because his directions kept telling him our destination was 211 miles away, we finally got to our stop, only to find that we received NO MONEY BACK! This manager lied, committed theft & fraud and tried to charge another $375 to the credit card he originally had for sending out this beat up van. read more

We booked them for a bachelorette party and we wanted to do the wine tour. On the website it shows 4 different wineries that you will visit and what to expect at each. I got a call the night before asking where we would like to go and I was confused because I thought it was a set tour. They pick only 3 places for us and we went with it but something just didn't feel right. We got to the first winery and there was a bridal shower so we couldn't even stay there. So no one called any winery's before hand to book anything. So instead of driving an hour to the next winery on the list they made we called closer places and booked tables ourselves. They also wanted to charge me extra in the end because we were supposed to have two limos and only one had shown up (the other guy was running late) but our driver we had had no idea another one was coming. If I would have known we were going to have to book everything in the end I would have gone with a different limo company that was closer to where we were. I will say our driver was awesome and we ended up having an amazing time regardless of them being incompetent and not doing there job or even doing anything that the "wine tour" says on the website! read more

We rented a limousine for nieces birthday party to pick up her guest . This has been apart of her birthday tradition since she was born . The driver made 3 stops including her party location . He did not open the doors for the passengers and he also failed to pick up the guest when it was time to leave . leaving them outside in the parking lot waiting for over an hour . We called the owner to say the driver did not show up . However the driver told his boss that he was out there and our guest was not . The boss sided with the driver . However our guest where outside waiting for over an hour . The pick up time was 7:00 they were out there from 6:30-7:40 before coming back in from the cold . After speaking with the boss the driver then said he was going to turn around and come back ( even though he never was there to begin with ) but he never did come and eventually stop answering our calls . We gave the $200 deposit and the driver an additional $300 when he first picked up guest . . The total trip was under 10 miles 1 way. Very unprofessional way of doing business . read more