I walked in with my seven year old and was met by an Asian girl whom just stared at us, no greeting…read moreat all and continually referred to my daughter as an "it" and a "him". I took my daughter to the restroom and when I returned she rushed over to me to tell me that the Dr whom was PRN but was named Tim refused to see my daughter as she was "too sick" and would do better being seen elsewhere.

Made an appointment for 2:45 and had to wait for people who had not made an appointment. Frustrated…read morebecause I don't know what was the point of making an appointment.

We took my son in and they gave him top notch treatment,Just as the many other times we have meede…read moreemergency care. Robert the nurse was so professional and kind to us. Keeping my son engaged in conversation and comfortable. The service there is always personable. With Dr.Ajose spending quality time with each of his patients. I highly recommend them!!

I cannot say enough about the wonderful care I received from Dr. Olufemi Oladele-Ajose, Janet,…read moreGerold and Don. I was in a lot of pain from kidney stones and was upset to be away from my family the day after Thanksgiving. I feel like everything moved pretty quickly. Im normally very anxious over tests and bloodwork but everyone was so great. I hope I wont need care when visiting Lufkin in the future but if I do I know where Ill be going!

Would give 0 stars if that were an option. We visited on the Friday after Thanksgiving. A "holiday…read moreweekend" but not a holiday or a weekend. (At least not legally, financially or professionally.) My wife had the following symptoms - persistent cough, sore throat, mild headache. She had 2 negative COVID tests in the 3 days prior to our visit. And no fever or respiratory issues. The waiting room was nearly empty with one other group waiting. We waited in the lobby for about 30 minutes before going back to an examine room. We spent about an hour in the examine room - about 15 minutes waiting, 15 minutes with the doctor and 30 minutes waiting for the prescription after he left the room. His diagnosis was a sinus infection for which he prescribed antibiotics and rest. The clinic classified this as a "moderate severity" visit. For our 90 minute visit for a sinus infection, the bill came to $9,520.00 (That's not a typo. $9,520 for a 15 minute visit with a doctor on a normal weekday during normal working hours.) Had we not been out of town, we could have visited our regular doctor, but as we were in Livingston for a few days, we didn't have that option. We have insurance, which then discounted the bill to $949.85 which was passed to us as deductible. I can't imagine what someone would do without insurance. Even with good insurance, I am stuck with an almost $1,000 bill for a minor illness. And to top it off, when I called the customer service number to try to negotiate something (i.e. lower price, payments, etc.) the representative I spoke to was extremely rude and hung up on me mid-sentence when I said I did not intend to pay in full at that moment. Unless you are literally (and I don't mean that the way Tik Tok-ers and You Tubers mean it) in fear of your life, do not use Exceptional Emergency Center - Livingston (or any of the Altus Community Healthcare facilities). You will get mediocre care at best, but your bank account will never survive.

This is one of the worst facilities I have ever been in. Excuse after excuse for the service. " the…read moreDr. Is slow" "The Dr. Is new" seriously had an appointment for a 15 minute test and I'm still here 4 hours later.... Also to be told " that's not actually an appointment you made, that is to control chaos" really??? Beware of this facility.

Oh my god - so unprofessional and rude -…read more 1. 'Liz' mocked me for not finding the paperwork I needed to fill out on their website..... 2. She made it a point to emphasize multiple times, - 'IF, that's IF, we decide to take you on as a patient,' ... 3. then she hung up on me when I mentioned that I had actually ended up finding a different clinic to go to sooner, while waiting for her, Liz, the new 'patient coordinator' to call me back. (Even though I was still interested in booking with a FM doctor.) Their website looks fancy, but there's something seriously wrong with the humanity at this clinic. Steer clear....

I feel like I need to update this review just in case anyone is seeing this as a current item and…read morebasing any opinions on it. While we did receive excellent care from Dr. Carmack we regret that she is no longer at this practice. I spoke with a dietitian who previously was connected to IHM and she says the whole place is different now than it used to be. This is because they now are accepting insurance and the insurance companies control now. She left IHM as well. This is sad to hear because even though we ended up with a huge debt from the treatment we received here because the insurance would not cover it, it was the most effective. In the end I guess the dollar won out and a highly effective practice was squashed by the controlling insurance company.

My granddaughter recently had a baby there,the dietary staff was amazing they went out of their way…read moreto make sure we had everything we needed even extra things like milk shakes. I was lucky to be able to share with my granddaughter the special mommy meal and it was delicious. I had chicken parm and honestly it was better than a high end restaurant. The food was so good I forgot I was in a hospital. The nurses were very attentive and everyone was so nice.

Extremely offended by institutional attitude of indifference and treatment as if patient is a…read morenuisance. ER and ICU were caring and concerned but nurse "Stacy" (in area after Surgery) was rude, abrupt, dismissive and dishonest. She sent pain medicine (for use after surgery) to a pharmacy that (unknown to her because she never. Checked) couldn't fill it. Patient had NO pain medicine 17 hours after surgery (with last dose during out-processing) until an outside dr agreed to provide pain medicine about 27 hours after hospital dose. "Stacy" lied and said there was no place we could appeal to or complain to. Found it on line! Scary place with all admin refusing to admit error and apologize or show that they have fixed the problem of discharging without pain meds after major abdominal surgery.

Very attentive and concerned about me. Explained everything and helped me make good choices.read more

Arrived at about 645pm with extreme pain and nausea from an abscessed tooth. The antibiotics the…read moredentist had prescribed were messing me up big time. Dr Joshua H listened to my explanation and assured me he'd help. He prescribed a new antibiotic, called it in and after picking it up I headed home. Within 3 hrs of taking it my nausea was GONE! Everyday that I took it the swelling and pain went down. By the time I made it to the dentist for treatment I only had a bit of swelling and pain. The Dr knows his stuff! Price was very affordable with my insurance and the support staff were helpful and pleasant despite it being at the end of their working day. Highly recommend them!

CHI was great for my delivery of my second baby! Only thing I hated was the weekend on call…read moreanesthesiologist blonde Caucasian woman named Lisa who took forever to get to the hospital and was terrible at her job. She literally took over an hour to put in my epidural and even pushed me to not get it but I insisted since I was already paying for it. I was sobbing and in so much pain with all the pokes and prodding and failed attempts. Not a fun experience. I do not say this lightly, but I personally think she should be fired. Besides that, everything was smooth and everyone was great!

Not sure why everyone has to be so rude. From check in and insurance coordination to actual exam…read moreyou feel as you are actually bothering them! If people skip out on mammograms or other preventative tests I can completely understand! Who wants to be treated this way? 2 stars because usually the actual person to do the test makes up for the rest.

Wow, amazing place! Everything about it exceeded my expectations. I was cash pay and it was…read moresurprisingly cheap.

I am writing this review to shine a light on the amazing staff members at Hospitality ER…read more Regardless of the circumstances of my visit, the kindness I experienced here was nothing short of exceptional. I want to thank , Kerrigan, Jennifer, Austin, Manny, Abigail, Krystal, Hanna, and Stephanie. They were welcoming, and provided me with the absolute best customer care. They made me feel seen and supported during my time there. While every medical visit has its complexities, these people are the reason I felt cared for. Thank you for your kindness.. I may have missed a name or two, and if I did, I am so sorry . please know that the kindness from the whole team did not go unnoticed and I'm so thankful.