We picked this place on rather late notice and got lucky. The place was very cozy and in very good…read moreshape. The beds were comfortable and we had a massive bathroom with a bathtub. The owners were friendly and welcoming. In the morning we got a delicious and plentiful breakfast cooked "on demand". Also, our wish for late checkout was no problem for the owner. We mainly came for the foliage and for that it is an amazing place - maple trees are all over the place! Just a short drive away is a nice little hike (The Rock House Reservation) as well as a pond with a restaurant right at it. Also, the local pumpkin festival just happened the day we arrived. All over - the perfect place for a cozy weekend getaway.

My boyfriend and I stayed here to enjoy the Brimfield antique flea market for the weekend. The…read moreowners made us feel like family. This place is charming without being stuffy. Breakfast was yummy, our room was clean and cozy... couldn't have had a nicer stay. We've already booked another stay. Highly recommended!

We've been loyal guests at Pine Acres for years and brought extended family this summer, five…read morecabins in total, representing nearly $10,000 in bookings. Unfortunately, during our stay, we discovered a bed bug in our cabin. It was later confirmed by both a service technician and a staff member, who stated it was an adult male bed bug, with other remnants found in the window sill. This was not speculation; it was documented and discussed openly with staff. See review from 2021 on TripAdvisor, which also confirmed bed bugs and terrible customer service. What followed was a three-day disruption: We were moved far away from our group, isolating us from the family trip we had planned. We had to launder all our belongings at our own expense, over $100, to ensure safety and avoid contamination. We repeatedly requested to speak with management to resolve the issue during our stay and were told we'd receive a follow-up phone call after the owner returned. That call never came. Instead, we received a cold, dismissive email days later, stating that "nothing was found," which contradicted what staff had already confirmed in person. It felt like an effort to deflect, not to resolve. We never asked for anything unreasonable. We hoped for: An honest acknowledgment of the issue. A direct, respectful conversation. A two-day reimbursement + laundry to cover the undeniable inconvenience and costs incurred. Instead, we were met with defensiveness and misrepresentation. A public response from the business has even falsely claimed we made threats (see my google review) --something we absolutely did not do. We simply said we would share our experience, and now we are. This review is about accountability. What this experience revealed is that when things go wrong, Pine Acres lacks the leadership, communication, and integrity to handle it professionally. Great businesses build trust through how they respond to problems, not by denying them or shifting blame. Customer service is not about making a sale today. It's about building relationships that last. That means showing up with honesty, empathy, and the courage to do the right thing, especially when it's uncomfortable. Sadly, Pine Acres missed that opportunity. And that's why we'll be looking elsewhere next summer. You should too.

The front desk staff were oddly aggressive towards us, harsh, insulting, completely…read moreunprofessional.. for absolutely no reason, with every single interaction, whether by phone or in person. The site is beautiful, the rest of the staff around the campsite were kind enough, but it's impossible to overlook the way the front desk treats people. You won't find us here again.

We go here on our wedding anniversary every year. Food is great and the owners are great. The inn…read moreitself is beautiful also.

Terrible experience. We had to cancel our stay unfortunately within 30 days of arrival. Their…read morepolicy is that you must cancel at least 30 days in advance, however, we called and they agreed to charge us only $50 per night. Despite that agreement, they have refused to refund the balance. We would have stayed here at a later time, but not anymore. Just beware before you book. It may be a lovely place but their business practices are suspect.

I have to say I was pretty impressed by our stay here…read more We were just in town for the night to visit some friends while we were doing some other shit in the area. GF and I were arriving separately and they were easily able to accommodate her arriving before I and checking in even though I made the reservation. They have what I assume is free parking, unless it was baked into the bill somewhere, which I didn't automatically expect. The location is pretty good, right at the end of Shrewsbury street and within a few minute walk of restaurants and Wormtown. The room was really big and had a kitchenette which was fucking adorable. The bathroom was lovely. The bed was comfortable. The view was pretty good too. I thought I heard footsteps at one point in the morning coming from the room above but I could have been dreaming. Nothing ear plugs didn't fix. I would definitely stay here again.

husband and i stayed here on 9/23/2025 for a sleep token concert at the dcu center. we loved how…read moreclose of a walk it was so we left our car there for the concert. would've been a 5 star stay because the whole hotel was clean and lovely but the person at the desk might've had a rough start to his shift and was kind of rude when we got there when i asked about our digital key because i hadn't received it, we weren't mean to him about it so the attitude was unnecessary. and got unnecessary attitude over giving the breakfast attendant a rotten orange to throw out

Great, warming and welcoming environment. This B & B sets a very high bar for other's to meet.read more

Dont' miss this gem in Barre Ma. Beautiful, well-kept victorian with several rooms and a wonderful…read morebreakfast. Joe, the Innkeeper and breakfast maker is absolutely delightful, full of great information and just a general all-around stellar person. We felt like we were the queen and king of the mansion while we were there. Special times at the Jenkins Inn.

We looked at several hotels in Sturbridge and this one was the most affordable and accomodating! We…read moreneeded 2 adjoining rooms for my sister's wedding and they had a double queen attached to a king room with a seating area. This was perfect for doing our hair and makeup. And all the staff was so friendly and helpful. Breakfast was available with self-serve eggs, sausage, pastries, fruit and waffle machine. Beds were comfortable and the rooms were clean. I would stay here again!

I can only speak about the current situation. Hotel is under renovation AND it's like a damn…read moreChuckee Cheese in here as well. It's February school vacation week so on top of the noose from the construction, these kids are running around the halls screaming and what not. They were playing "knock on rooms and run" last night, mine was knocked on three times. Management needs to do a better job at controlling this nonsense for guests who are staying here for other reasons other than using the hotel as a babysitter. Bed hard as a rock, water pressure sucks, hot tub was freezing cold and filled with kids anyways. The young man at the front desk was a sweetheart though ( didn't get his name ) so make sure it's not a school vacation week I guess prior to booking any hotel with a pool.

I was supposed to stay at this hotel for 2 nights and ski at Mt Wachusett on 2-15-26 and 2-16-26…read morestaying at the hotel on the 14th and 15th. I called as my daughter was sick and had to take her home and was met with an arrogant and unsympathetic manager named Brianna. She refused a credit , accommodation or compromise. If looking for a venue or hotel i would find a place that put a value on families.

I stayed at this hotel for Youth New England's Wrestling Championship, and the hotel was fully…read morebooked for that event. After driving for 8 hours we arrived and my wrestlers were excited for the hot tub, but it was out of operation. The next morning our room didn't have any hot water. Its very important for wrestlers to shower and practice hygiene before wrestling to prevent the spread of disease. I called the front desk and I was told too many people were showering at that time. After an hour the hot water never came on. My kids and myself had to wash by microwaving washcloths and using those to clean ourselves. The front desk assured me the hot water would be back by the end of the day. After I coached for 12 hours, and my kids wrestled all day we returned to find we still did not have hot water. I called the front desk and they told me we did. I was clear that we did not and they told us they would call someone. No one came to the room or did anything to fix it. Again, we washed with microwaved wash cloths. This is completely unacceptable for a hotel. Since I didn't get anywhere when I talked to the front desk staff I decided to send an e-mail, but they don't have any email information on their website, just the phone number to the front desk.

Excellent hotel in middle of a small town. Rooms are dated but very spacious. Conference area is…read morewell equipped. Staff is very friendly here. Breakfast was very monotonous.

Supporting staff are outstanding and excellent at their job. The entire hotel is immaculate. The…read morerestaurant is great and the bar is plentiful.