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Westchase, FL

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Evolve Health

4.0 (1 review)
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Updated 2 months ago

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2 months ago

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Florida Orthopaedic Institute - Getting ready for procedure.

Florida Orthopaedic Institute

2.4(61 reviews)
2.3 mi

I saw Dr Kannen, who diagnosed my intense back pain as spinal arthritis and degenerative disc…read moredisease -- no cure, but physical therapy may help, and it did reduce the pain to a dull ache. The doctor attentively listened to my questions and answered all. The PT staff were excellent, particularly Vanessa and Yesenia. They came up with a treatment plan and taught me the exercises I need for strengthening my back muscles to ease the burden of my spine. When everyone was busy, the manager Micki jumped in to assist as well.

PEOPLE WRITE REVIEWS TO SAVE OTHER PEOPLE! LISTEN TO THE THINGS YOU HEAR!…read more I knew the healthcare system could be cruel, not compassionate & power/money hungry, but my experience at FOI was more than disheartening. After fighting for an appointment for an MRI (I'm 26 years old experiencing an injury where my arm will not rotate or move, so it's very scary)& being forced to get X-RAYS even though I stated the ER took some, then struggling with the front desk who stated there was no way they were able to call their authorization department & continued to reschedule my appointment, I was finally seen at this location for an MRI. The ladies who performed my MRI were NOT COMPASSIONATE & UNPROFESSIONAL. My elbow could not bend, and when I informed them of this they seemed frustrated. They told me I needed to and I told them I would love to be able to move my arm that way but I cannot. So they covered me in sandbags & tried twice but apparently I was moving too much. They started to blame me as if I was doing this on purpose. PLEASE KEEP IN MIND THAT MY ARM DOES NOT MOVE. This is quite literally one of the most frusterating things of my life because I'm out of work & feeling pretty defeated. I think due to my injury, my elbow was shifting and that was an issue, but not once did they try changing me to be on my stomach or my side. I pleaded to them to try a third time after they pretty much tried to shove me out of the door and reschedule, as if this just isn't an urgent thing or something they care about. I was crying, asked the for advice or maybe tips to not move or what I can do different--since THEYRE the professionals who do this all day. So they tried again and of course it wasn't good enough and told me to ask the front desk to prescribe me a sedative so I can reschedule and be seen. That was it. Never tried to reposition me; I say this because my experience getting my MRI at BayCare was absolutely wonderful and they were so helpful. First they tried me on my stomach (which worked the first time), but they said if that didn't work they would try me on my side. I just don't understand why that wasn't an option at FOI, was I supposed to think about that? I'm already going through a lot and FOI has truly made me feel alone throughout this entire process. Anyways, I finally got my MRI at baycare & wanted to go back & have a follow up with my doctor Jeffrey Kansan at a completely different office, but apparently calling the technicians UNPROFESSIONAL, NOT COMPASSIONATE & THAT THEY DONT BELONG INTHE MEDICAL FIELD (which I truly stand on) is grounds for them to just pull the plug & not call me back or even communicate that they don't want me coming back to them for a follow up. Instead of viewing me as someone who is going through a hard time and needs a bit of care & empathy (THAT WE LITERALLY PAY FOR) they just kicked me to the curb and said go find a new provider. Why? Because I'm sure it made them feel powerful & like they had the last word. They are INSENSITIVE, RUDE & TRULY DO NOT BELONG IN A FIELD THAT IS MEANT TO CARE FOR PEOPLE. If you want to be seen by people who care about what you're going through, save your money and go LITERALLY anywhere else. You can't even reach their front desk either it's crazy. SAVE YOUR MONEY!!!

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Evolve Health - podiatrists - Updated October 2026

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