If I could leave 0 stars, I absolutely would. Attending Entourage Institute of Beauty and Esthetics…read morehas genuinely been one of the most exhausting and disappointing experiences of my life. The ONLY reason this place even deserves one star is because of the instructors, who honestly do the best they can with the little support and resources they're given. The students and instructors are carrying this school on their backs while administration sits around doing absolutely nothing to improve the environment.
The campus director is on the biggest ego and power trip I have ever seen. She talks to students and staff however she wants, with zero professionalism or respect, and acts like she's untouchable. Instead of helping students succeed or even attempting to make the school run smoothly, she makes the environment stressful, uncomfortable, and completely toxic. There's no leadership, no accountability, and no actual support for the people paying thousands of dollars to be there.
The condition of the school itself is honestly embarrassing. It is CONSTANTLY dirty, disorganized, and chaotic. I'm genuinely shocked state board hasn't walked in and shut the place down. Students are given cleaning tasks throughout the month. However half of the time the student in charge of cleaning either doesn't show up to school, and nobody is asked to fill in their job until the sink is overflowing with bowls of bleach, color, brushes, gel, etc. Or the student is given a client to work on instead, and can't get their job done before it's a complete mess. Just know you cannot expect to get any help from the campus director in situations like that, because she would rather give you dirty looks while she sits behind her computer playing games on her phone! students are genuinely expected to learn in an environment that feels neglected and poorly managed every single day.
And don't even get me started on the receptionist who answers phones, schedules appointments, and checks clients in. She is consistently rude and nasty to clients for absolutely no reason. If someone doesn't know the exact "salon terminology" for what they want done, she makes them feel stupid instead of helping them. She also constantly turns away clients or refuses appointments because she assumes students "won't have enough time" to complete services, which literally takes opportunities and learning experiences away from students who NEED those clients to succeed. It's frustrating to watch.
Again, the ONLY positive thing about this school is the instructors. They genuinely care and try their hardest, which makes me feel bad even writing this because they deserve so much better than the environment they're working in. I wish I could recommend this school because of them alone, but I can't in good conscience tell anyone to spend their money here.
Unless you want to spend the next year in a constant manic episode dealing with stress, chaos, disorganization, and toxic leadership, do yourself a favor and go somewhere else instead.
