I enrolled in the $80/month Premier Membership based on representations that it included exclusive…read moreaccess to certain amenities.
After signing up, I discovered that the showroom and dark room were accessible to all membership tiers, eliminating the exclusivity that justified the higher price.
Additionally:
The sauna has been out of service since my enrollment.
The frost room has not been functioning properly or reaching effective temperatures.
I have not used this membership.
When I attempted to resolve this directly with management, including speaking with Keanu Latinette, the interaction was disappointing. Instead of maintaining a calm and professional tone, the conversation became unnecessarily confrontational. I was simply requesting a reasonable downgrade consistent with the services actually being provided.
Rather than working toward a fair resolution, the gym continues pursuing substantial charges.
If you are considering the Premier tier, verify amenity availability and exclusivity in writing before signing.
Transparency and professionalism matter.