Easily the worst app I've ever used. Especially when it was so important for it to work properly. There's ZERO tech support. No phone support and no emails returned. I missed 2 appoints with an oncologist today because the app locked me out twice and was having major issues. When I finally got in touch with the oncologist she said they'd been having tons of problems with the app. Save yourself a headache if you're a medical professional or patient. read more

eVisit - That phone number goes right to a voicemail where you leave a message and they never call you back. - Software Development Near Me - Gilbert, Arizona

Poor quality of services offered, that was my experience. The whole point of their e visit's service is supposed to be a high quality HIPAA compliant video interface. As far as being HIPPA compliant and highly secure, I suppose it was, although I cannot guarantee it. What I can attest to is my personal and professional experience with the product and e visit's customer service. I would have to say that there were connection issues (i.e.audio and video issues - frozen, and pixelated screens etc.) at least 50 to 65% of the time when I used the system. The scheduling feature was particularly bad, and appeared to have been rushed to market. The "app", and I use the term loosely was not user friendly or compatible with all mobile devices (again fraught with bugs and glitches). They also lock you into an (auto renewing) year long contract with them. After complaining about the service, they essentially did nothing. To add insult to injury they auto renewed my service and would not release me from the contract. Buyer beware! There are other much less expensive alternatives services to e visit, that provide HIPPA compliant reliable connections without the "glitz or glitches" of e visit. In summary e visit is a poor value, unreliable and quite disappointing overall. 8/21/19 : Just got this mia culpa email from e visit apologizing for subpar services, and for dropping the ball. "Earlier this summer, eVisit suffered latency in several application areas, most severely in the creation of new user accounts. While all patient data on the platform was secure and at no time compromised or at risk, this did impact your ability to use the eVisit platform. These issues surfaced partially as a result of an increased volume of patient and provider utilization, but acutely because of an unannounced patch by Microsoft to their Azure infrastructure. This is not the quality of service that we are used to providing, and have promised to provide. We are acutely aware of how disruptive this incident was, and our team worked diligently to diagnose the root cause, manage and mitigate the symptoms, then upgrade the underlying infrastructure and systems for long-term performance and scaling." (Your words, not mine) There was even more to the email, but you get the gist. They actually made a pathetically worded apology for their awful platform, DO NOT FALL FOR IT. As usual nothing but excuses for continued lousy performance of Evisit software. read more

eVisit - Email from Evisit - Software Development Near Me - Gilbert, Arizona