I dealt with Jason Greis when I was looking for a new Franck Muller watch…read more He was so helpful and efficient and I ended up with exactly the watch I wanted at a great price. Customer service was second to none. I was cautious sending thousands of dollars without being there, but my watch was sent immediately and he even included some delicious chocolates.

Walked into Kevin's jewelry in Farmington for the first time. We were immediately greeted and…read moretreated like family. They are more than accommodating, no worries about high pressured sales. We are extremely happy with the beautiful jewelry we purchased and their prices are definitely reasonable. We strongly recommend that you check them out. We will definitely be back.

My family has been coming here for years to see Joel. The staff have always been amazing and…read moreknowledgeable. They have custom pieces and a wide variety of low priced jewelry to stunning high end pieces! I recently became engaged and my Fiancé worked personally with Joel to customize a beautiful ring. They regularly service my ring with cleanings and check that the prongs are secure. They even offer replica travel rings of your real one (nice to have on trips out of the country). I would highly recommend this place for local jewelry or your next special piece!

Very disappointing! Work was not completed, Communication was poor and the promised time line was…read morenot respected. I expected more care and professionalism when handing a valuable item.

I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

My husband & I got our wedding rings from here last year. I found my engagement ring which was…read moreadvertised by Lily through FB marketplace. I'm glad we made the hour drive to see it in person because I ended up loving it! The ring was just as beautiful in person as the advertised photos. We also found a wedding band for me the same day. My husband loved their men's selection and went with a custom ring (he received a discount since he purchased my rings from them). We are so happy with our wedding rings! The service was excellent and we feel the price was fair. Lily was a pleasure to work with in guiding us through choosing our rings & sizes and really took her time. I highly recommend them!

Wonderful owners and staff. Knowledgeable, engaging and beautiful selection of jewelry, even some…read morehandmade by the owner. I purchased some diamond earrings and they are beautiful. Support local businesses!

Normans is a phenomenonal & outstanding store for purchases. Their customer service is impeccable…read more They're mindful of one's financial status as well & considerate if you should run into a financial dilemma & will work with you. From my 1st purchase 6 year until now, I keep returning. I've recommended others and they have been just as satisfied or more.

Nice lowkey spot! Good selections on gold necklace. Got me a good deal on necklace & matching…read morecharm! Check them out

BUYER BEWAR!!!! I had a deeply disappointing experience with…read moreWalid the owner of GoldCorp 21600 Greenfield Rd., #100, Oak Park Michigan I trusted Walid with my $12,900 USD diamond ring for a trade-in. Instead of receiving a fair exchange, I was given a pair of diamond studs--one of which had an obvious yellow tint. After voicing my concerns, I was allowed to swap them, but the replacement pair was also of very poor quality. What's even more alarming is what happened to my original diamond. After receiving 2 low quality pairs of diamond studs I requested my diamond back. I was informed that when My 1.56-carat stone was removed from its setting, due to a small chip, it had "turned to dust," reducing its weight to 1.32 carats. This explanation makes no sense--diamonds are one of the hardest materials on earth and do not simply disintegrate. The lack of documentation or a clear, logical explanation raises serious concerns about mishandling or possible dishonesty. For over two years, I have tried to resolve this issue, but my calls and messages have been repeatedly ignored. I finally managed to reach the owner, Walid, by calling from a blocked number at his store (I've heard many excuses as to why he's never at the store) assured me that he wasn't avoiding me and promised to provide a better-quality pair of earrings. Unfortunately, he never followed through and has since ignored my further attempts to contact him. I would strongly caution anyone against trusting this business with valuable jewelry. My experience has been filled with broken promises, poor communication, and a complete lack of accountability. If you are looking for professionalism, transparency, and integrity, I strongly recommend taking your business elsewhere.

Notice Karina has offered her "apology", but all it would take to make the situation right is to…read morerefund her arbitrary retroactive decision to charge me $500 for her shipping costs. Also, there was no "case decided in [GoldCorp]'s favor". I have an outstanding complaint with the Better Business Bureau. Happy to provide more detail and corroborate any facts to anyone who direct messages me in person.

Amazing Experience we came from Algonac, Mi., because we seen the advertisement on TV, we thought…read morethe store would be bigger, but we asked for Mary Ann, she was great, knowledgeable and asked my "wife" the right question. Do you like ring, she said yes. Also, when we picked up ring next day, store manager "Phil" was very helpful including cases & information. Must See Returning for Christmas for Wife. Note: The Jeweler doing work in window was 10 of 10.

The most beautiful, original jewelry, affordable place you can go. Joann is amazing, sold us my…read moreoriginal wedding set 12 yrs ago. 2 yrs ago they did an amazing upgrade on my main diamond. Just got my anniversary ring there as well! The customer service is second to none. George the manager worked with us on pricing. We will be lifetime customers. They have definitely earned our business. Would never walk into one of those mall stores with high pressure salesman. This place wants your business and it shows! Take the drive to Livonia, you won't be disappointed! Thank you all, Sinscerely happy and grateful customers!

I went to Tapper's to sell some jewelry. Joel was a pleasure to work with. It was a great…read moreexperience and I would highly recommend Tapper's.

Didn't realize there are so few locations with a certified representative to replace a battery for…read morea Shinola watch. They're clearly all about Customer Service. They even have a bar. They have a little candy and snack stand as well. I don't think I've ever seen an actual bar inside of a jewelers. It looks like tappers is the main anchor at the shopping center? More like they have the biggest outdoor signage. Have to insist the Orchard mall to get to it. It's inside and to the left. $15 for a quick battery swap. $35 for a full sweep check and reseal and battery replacement. Steve told me to come by today and he would be able to replace the battery for me in 15 minutes himself. He's pleasant. This jewelry store has some of the most beautiful sapphire and diamond jewelry I have seen among other stores. Their variety is expansive and extensive. I was able to get the battery replaced, but they were not able to get the crystal or back resealed, so it's currently not considered waterproof. Have to limit any splash on it, and obviously cannot immerse in any water until it's taken to the factory location. Service is very good.