Tiled my shower and left the pipe too short and installed shower pan incorrectly. We didn't know…read moreany of those and our tiles started to move so we have to have our entire shower ripped out / mold and water damage.

Working with Jon was refreshing. Sometimes, contractors can be a little hard to work with. Jon was…read morethe best, quickly completing two bathroom tub/shower tile installations in my home! He was prompt, very kind, honest, and made sure I was happy with the finished product. I highly recommend him for your next project!

I initially contacted this company because I saw some great reviews for it. I have a lot of work I…read moreneed done, and I'm looking for a reliable company to tackle it. The company did initially reply to my email, and I set up an appointment. No one showed. (Their booking calendar specifies that the customer can choose a date and time that works for them) I emailed to find out where they were, and was told they got held up on another job. I finally had to cancel 5 hours later when they still hadn't come, since I had other things to do. A bit later, I emailed them and said I'd give them another chance. I got no reply.

Had Craig install 2 bathroom faucets. Water leaked after filling the sinks with water. The drain…read moretailpieces were attached to the drain pipes at 60 degree angles leaving a very wide open gap. The drain tailpieces were barely in the drain pipe. Joints were not sealed. I sent Craig a message about the leaks. Agreed to come back and fix the problem on 4/18/24. On 4/16/24 I asked him to confirm the appointment which he did. I took a morning off to be home for the 9 am appointment. He did not show up or call. He then sent me a text at 6:40pm saying he wanted to come the next day. Did a shady job and has zero respect for customers time. On the day he installed the faucets he did not show up or call . I ended up canceling my afternoon commitments because he didn't show up in the morning as scheduled. Qualify of work was very poor, does not keep appointments.

Tyler does great work at an affordable price and is timely with his service. Didn't know who else…read moreto call for some step repair on our deck. Found New Horizon and emailed with some basic info--Tyler got back to me quickly and asked for some photos, and was out to repair our step the next day. Professional service, obviously knows his way around contracting and building. Looking forward to working with him again with whatever repair might pop up on our home

From the owner: New horizon builders best in the Burlington area…read more Our projects include both new construction and repairs/restorations. Occupied and fully operational job sites are never a problem. And we can also plan, manage, and build multi-phase jobs.

In mid-July 2024, we met with Chris Hollon (owner) regarding a deck and patio replacement, two…read moreoutdoor fireplaces, and a roof over part of the deck. He quoted a price lower than competitors and claimed the job could be done by Halloween. I work in construction and know this was unrealistic since we hadn't signed a contract or picked out materials yet. On August 7, we signed the contract and paid a 1/3 deposit, with 4 equal payments to follow. Shortly after, we met on-site again. Chris dismissed the Halloween timeline (his own estimate) but said crews would be available and it could be done by Thanksgiving. By September, we selected stone, composite, and rail types and sent them to Chris. Work didn't begin until early October, after repeated, unanswered calls to Chris and Todd Payne (general manager). The patio was poured around October 21. In November, no work occurred. Chris and Todd blamed a truss plant fire and LVL beam shortages. Todd repeatedly asked me about the composite color--despite it already being sent. Framing started the first week of December. On day one, Todd called to ask if I was home to give the framer engineered drawings--not something I should need to handle. During framing, Chris contacted me more than ever--not about progress, but to upsell a new roof with a "family discount." I declined. Right before the holidays, Chris asked for the second payment early and promised major progress while we were out of town. We declined since less than half the phase was complete. While away, he walked back his claim. When we returned, the only new work was the shingled deck roof. A dump trailer had been left in our driveway the entire time. When I asked for it to be removed, Todd said it had a flat tire and asked me to inflate it, which I did just to get rid of it. January and February saw minimal progress. Fireplaces and rough electrical were completed late January. Weather caused some delays, but 4 months in and we still had no decking or rails. Decking started March 18--3 months after Chris said it would be done. The sub did quality work but showed up late and left early. Work picked up in March and April, and I began making partial payments as progress resumed. My wife started texting Chris frequently to get things moving. Eventually, he snapped, replying to her: "this is harassment" and "I don't need your attitude." He never apologized. Later, when Chris came on-site, I confronted him. He admitted he underbid the project and begged us not to share what we paid. He insisted he never said we could paint the patio ceiling (even though he had) and argued over it until I asked him to stop. I gave him color swatches for trim and ceiling stain--he lost them and asked again. We resent them, and weeks later Todd asked for the colors again. By late April, painting, stonework, gutters, trim, and patio ceiling were complete. Rust stains on the patio--caused by tools left out all winter--were removed. Chris requested another payment; I declined until full completion. The project was finally completed May 8, 2025, and we paid in full on May 9--8 months after work started. I do not recommend this contractor. Unprofessional, rude, and unreliable. Chris behaves more like a buddy than a contractor--talking about microdosing mushrooms and politics instead of job progress. After hiring him, I read online reviews. I was surprised by the positives but also shocked by how negatively the company responded to criticism--calling one customer "delusional" and dismissing others with "you can't make everyone happy." Everything here is factual and can be supported with the contract, photos, and saved texts

In February 2024, We paid Chris Hollan Construction $61,250 (was suppose to be $58,000) for 2…read morecovered porches and a concrete pad for us to build a shed on. As of today we are owed a refund of $3,250 (which has been promised to be delivered 3 different times now with no shows). We tried to close the permit to find that the front porch needed to be approved thru Zoning and was not. It failed inspection due to no gutter on addition, oversized from original plans, stairs are not even, which has resulted in my husband falling down them. The original gutter on my home was cut and seemed so any future damage from this will not be covered by insurance or warranty. The roof was to be rubber due to the pitch but it's shingled (and doesn't match the original roofs shingle) and there is nothing between the shingles and the plywood which voids any warranty there also. They created a trip hazard going up to the porch with the concrete pad they placed for new porch. And the front porch roof is crooked! They severed my electrical wire that ran out to a post in my front yard, in which they taped it back together and then concreted over it and told us the light doesn't work for reasons not controlled by them. The back porch was enlarged after plans where drawn up. The new design doesn't have plans approved by an Engineer. No electrical permits were pulled. The stairs are again uneven. There are concerns how the roof is attached to my home. The back patio roof should have a rubber roof also but it's shingled with no barrier between shingles and plywood like the front porch. They applied a thin piece of flashing to divert water in which the inspector for Boone County laughed when he seen! I opted for engineered wood for the longevity and the colors do not match. When they ran the electric to my inside switch they left large holes in wall and just put the switch cover back up like we would notice. The 8x10 concrete pad they installed for us, was probably 8x10 with the forms but we had to add bricks to the back of the pad because it wasn't correct once they removed the wood forms. Anytime we contact Chris Hollan Construction we get empty promises but no action. AVOID them at all costs!!! We have started to seek a new contractor to see how much additional we will have to now pay to get these porches to code. I would understand this more if we had a bunch of friends build this on weekend for beer money! But $58,000 there is no excuse for such crap work and no response from owner. The manager just feeds you a line to make it seem like something will be done. But nothing happens. The over payment was discovered in October when they tried to get a final payment. Very very poor communication. I will gladly show anyone the list of problems from Boone County over this extremely expensive seedy half @$$ job that was done

Jay was amazing to work with! He kept me informed and updated on the progress of our project. He…read morewent above and beyond to insure that he made each step of the process clear so there was no confusion! Very happy with the finished project and the service I received from Jay! Highly recommended!

From the owner: Free estimates with 100% satisfaction guaranteed!! Call or text today!!read more