I have an HHR and my mom and I did business with Pogue with them for years before she passed. She…read moreoriginally bought the vehicle from Pogue. At first the service was good, for about the first year, then trying to get the hassling with upsells. One time I had my tires rotated and the tech didn't even put the lugnuts on tight enough and as I drove away from the dealership, I heard a rattling sound. I drove back to the dealership only to discover the lugnuts were so loose I could move them with my fingers with ease. When I told the service manager and the tech, they told me that it was that loose to begin with and the tech has his that loose. I informed him that if I were to continue to drive that the wheels would simply come off. After repeating this song and dance, and asking him to tighten it up, driving away with the same rattling and repeating the process, they tightened it, only by the time I had to get the tires rotated again much closer to home, they had shorn off two lugnuts from them being far too tight. The icing on the cake was an airbag recall that I had to drive multiple times with appointments so I could get it fixed, only to be told that the parts weren't in, and then the third time trying to charge me for getting it repaired. Don't go to Pogue; they aren't worth your business or hassle to get something simple done.

I talked to Steve E about a repair that was supposed to have been made on a 2013 BMW X1. The…read moreservice tec didn't do his job so Steve E said he would return the $60.00 charge for recharging the battery. That conversation was on Monday March 14. On 3-15-21 the above person said "No we're not refunding any money, I never said that we would ". I would NEVER trust this dealership, any shape, form, nor fashion! They will lie to you! Buyer Beware

AWFUL MAN. He lied to us about multiple things. He DID NOT fix anything he was supposed to fix…read more REFUSED to give me a copy of any paperwork. I left his office so I went back to walk in on him and another man talking crap about me saying I didnt know anything about cars. I work at a dealership in the service department so I know more than most. I wouldn't have my worst enemy go there to purchase a car! DO NOT RECOMMEND

I bought my car here and they were so nice! They never pressure you here. My children also…read morepurchased their vehicles here. Would highly recommend going to see Steve or Shannon for your auto needs.

I would highly advise anyone that needs any service work done, go somewhere else ! This place has…read morehorrible customer service and is also ran horribly by the manger Tim ! Got a quote for an oil leak, had an appointment to drop off Friday morning at 8:00 AM. Appointment and parts ordered by manager Tim, I dropped it off early the night before. I called Friday late afternoon to check on status of vehicle as this was quoted 4.2 hours. They informed me they had not even started on it yet, I was called at 11:00 AM Saturday morning and said vehicle was done. Go to pick up, absolutely covered in oil under car ! They said the oil filter housing was cracked, I asked for the old one they replaced, no cracks ! Imagine that, they then said it was the seals. I asked why the seals couldn't be replaced for $260 cheaper ? They then informed me that they didn't have time to replace a wheel speed sensor that was quoted and ordered by manger Tim. This place is an absolute joke ! Stay far away

Little did I know that the mechanic sheared off two bolts in my transmission pan and didn't say a…read moreword. We come to these dealerships and pay the ridiculous prices for work we can trust. I will never give these guys a dime again. I called the dealership several times and left messages for the service manager to return my call. I never heard a word. Disgusting.

I called to ask about the specs on a car . They sent me the in for then sent a text with an apt…read moretime . I never asked for that . They then continued to send text 4 or 5 times a day asking if we were going to come to the apt . I said no I never agreed to that . I finally blocked their number .

Waiting area always clean, staff always friendly. Parts can take a while to come in, but that's to…read morebe expected. Rates increasing each time I come in is a bit annoying, I can't lie about that, but the price of everything seems to always be going up. I do recommend the service department to others.