AVOID EVERLEIGH SHORT PUMP 55+ Apartment Homes & All GREYSTAR-Managed properties…read more Greystar practices sub zero customer(Tenant=Resident) service!

Honestly it is a nice quite environment Clean,Safe but the…read morerent constantly raises I started out paying 1400,it has jumped to nearly 2000 I had to move out due to the increases

Spacious well-appointed apartments, with the largest closets I've seen! Clubhouse is amazing, even…read morehas a golf simulator! Pool deck is great with plenty of loungers, grills and table seating. Staff is amazing and attentive, I love living here!

Living at Triton was initially a positive experience, but that quickly changed after new management…read moretook over. When we discovered a long-term leak in our unit that led to black mold inside the walls, the situation became serious. Unfortunately, it took nearly two weeks just to receive a response, let alone any meaningful action toward remediation. Throughout the process, communication has been lacking, and interactions feel dismissive and unprofessional. In a situation involving potential health risks, empathy, urgency, and clear leadership are essential--and those qualities were noticeably absent. 33 days now as of 5/22/26 and still this is not resolved! I would strongly encourage anyone considering this building to carefully weigh their options before committing.

Ok so as someone that moved here about a month ago I can so far recommend it Rhonda is great in the…read moreoffice. Apartment is a little small but for me just as a single person it's great maybe even if it was 2 people would be comfortable Rents not to bad it's not super cheap but also not a bunch of money.

Oh my gosh! Our son had researched this place and we as parents were hoping it was a safe, good…read moreapartment complex. We were more than delighted with our agent, Beth Myers. She processed his paperwork in record time. Today is a special day as our son embraces his new life in VA. I feel comfortable having seen this place and the area. I totally recommend this stellar apartment complex! Ps. There's lots around but far enough away from the busy city!

Update: if you cause problems, trash the place, or cause excessive noise, you will be asked to…read moreleave. It may take awhile but it will happen eventually. The complex is really nice if people would take care of it and be civil to each other. The office staff is super nice and maintenance is on top of everything. The units are a bit old, you can hear everyone and smell everything everyone else is doing, but overall they're nice and easy to take care of. The staff and the wildlife around here are worth staying for.

From the owner: Landmark at Patterson is a community offering a great residential environment, beautifully matured…read morelandscaping, ample amenities, and top-notched customer service for our residents. We offer 1, 2, and 3 bedroom apartments that are sure to please. Whether you want to enjoy relaxing by our sparkling swimming pool, entertain friends at our grilling stations, or play on the playgrounds, Landmark at Patterson is sure to have something for you!

I am handicapped and the staff here has been really amazing with helping me here ... during the…read moreincredible ICE-IN of 2026 Denny even came out to clear my walker so I could make a medical appointment (I fall well enough on my own without ice that my cane could not even puncture). I was really amazed and touched. Melissa rocks! The neighbors I've met seem kind. I'm pleased... except ebery time I get a closet organized, there is some maintenance required and I have to empty the closet and start over. The doors really could use a bit of weather stripping, but towels help.

I truly lived a nightmare there. Parking is an issue even with paid passes. My car was towed with…read moremy pass on the dashboard. Maintenance and contractors made a massive mistake when inspecting the sprinkler system which resulted in soaking my living room and bedroom and no one wanting to take the blame. I had to stay in a hotel for the Thanks giving/Christmas holiday season. the mangement suggested I sleep on my sofa, so I received no assistance from them. My kitchen sink kept overflowing and management/maintence would not listen to me about the problem resulting in overflowing into my living room and drenching my carpet. Roots were growing in the pipes and made the water backup. As a result, they replaced the carpet, but gave me carpet thaat did not match the carpet in the unit without letting me know beforehand. I was forced to live with two tone carpet. My list goes on and on. I felt disrespected living there, even though I paid my rent on tie every month. They raise the rent by hundreds annually. Management is too small for the size of the community. The onsite staff constantly changes. I don't recommend it, but each his own. Good luck!!

Very old, appliances. Had to submit multiple work request in the one month we lived in the unit…read more Convenient yes, daily living with kids - not so much.

The Flats at West Broad Village's "community care team" cares little for residents. They do not…read morehold themselves accountable for the issues raised, and present excuses regarding fixtures to the package delivery system, the broken package room door, gym equipment, or creating partnership/incentives with the local businesses that create "the village" they market . They will say "they are working on it," and months later, the issue still stands. With the exception of the maintenance team, the "community care" team does not care for their own accountability. However, they do care about ensuring you are accountable. For example, they switched the rental insurance system and requested residents upload their new insurance by 9/1. The morning of 9/1, I uploaded the insurance, cc'd them in the email, and they charged a $13 penalty. Do note residents verify rental insurance before moving in, thus I do have rental insurance-- they simply did not choose to transfer the prior documentation to the new system and left the hassle on residents to do so. Additionally, 8/21, I paid $2,536 in rent in ADVANCED based off of the charges in the portal (proof attached). On 9/6, Katina mentioned I owed $63 + the $13 charge but said it would be removed over a phone call. I was very grateful as numerous changes have taken place due to shifts in property management in July. On 7/31, they stated, "Moving forward, your monthly rent will be posted on the 1st of each month. You will still be able to review your monthly charges through your conservice statement, but the official charge will not be posted until the 1st". I neglected to remember this; by paying my rent early I did not see the conservice statement in the portal as the 2 systems are not merged. On 9/6, after I was notified of the $63 by Katina and thought the phone call reminder was very kind -- on the same day, I returned home after a long day of work, to a "notice of failure to pay rent" posted to my door stating I would need to vacate the premises in 5 days if I did not pay rent. A Notice to Pay is a 14-day letter for money-related issues.This notice is used for failure to pay rent. The landlord gives the tenant written notice that rent must be paid within five days of service date or the tenant must vacate the premises. During the pandemic, the original 5 day notice was extended to 14. While it is still listed on Henrico County's website (https://henrico.us/sheriff/civil-process-section/eviction-process/) , it may have resorted back to 5-days following the pandemic-related state of emergency. However, despite the legality of it, I do not have a pre-existing history of late payments. While I did not see the $63 due to my initiative in paying rent early, the documentation of the $2,536 clearly shows that my intent was to pay rent. If the Flats at West Broad Village's community care team truly valued its community of residents, you would think they would have taken the context into consideration prior to posting a notice. Instead, this made me feel as if I am simply a disposable inhabitant of their property. Minimally, giving me to the end of the day to pay the rest of the amount would have shown an ounce of compassion or empathy, but they do not have that. In this chaotic world where everyone is hustling to cover inflated groceries, gas, rent post-pandemic and amidst a recession trying to survive, they are heartless. While West Broad Village is beautiful and the apartment will be beautiful, if you choose to live here, live with zero oversights or mistakes or they will clock you while making no improvements theirselves.

When I was looking for places, I had ApartmentRatings.com open alongside Padmapper, which is…read moreawesome. I love that website. But I digress! If I found a spot that sounded good, I checked apartmentratings.com, and often, I discovered cockroaches, paper thin walls, parking lot parties, safety issues, and a plethora of other horrors, hiding behind possible homes. At one point, I finally ended up sorting by ratings in apartmentratings.com, and that's how I found Three Willows. Last I checked, they still had a 100% rating, which I admit, made me a little suspicious. But I have to say that it has been pretty good. The complex is quiet at night, and I can hear my neighbors if they go up and down the stairs next to me, or when they close their front doors, oh, and I can hear TV coming through the wall a bit in the living room, but mostly, I don't know a darn thing about what's going on next door, and I trust the same is true for them. My home feels very peaceful and quiet. There have been maintenance issues here and there, but they are quickly dealt with--successfully! One of the apartment managers lives in the complex, and she takes no sass. Things run pretty darn well around there. I've had one spider cricket (or whatever they're called), and there have been a few other bugs. Mostly, I find them dead. When I first moved in, I bombed the place with Raid foggers. I don't do well with spiders. I've found a few here and there, but only one has been alive! And he didn't last long. Neighbors seem real nice, and there are cats in windows and dogs on leashes. It's a good place. I'm pretty happy here.

My husband and I moved into the development two years ago. We researched high and low when we were…read morelooking for a place to move. Three Willows didn't have a single negative comment about it. Once you move in you tend to stay until you buy your first house is what we were told and we can see why. Our townhouse is spacious with tons of cabinet and closet space. Who doesn't love storage space? If there's a problem, which rarely happens it gets fixed immediately by the maintenance workers. The management stays on top of everything and makes sure that you're satisfied. The development is very pet friendly and family oriented. We get a monthly newsletter and notices on our door about the occasional goings on in the development. In the past there has been a garage sale and lately there was free pizza courtesy of Comcast. For the most part the development is very peaceful. You can hear the occasional front door closing next door or the television on, but for the most part you don't hear your neighbors. You forget that you aren't living in a single family home sometimes.

The building alone is enough to make me gasp! Such a beautiful and historic building, and the…read moreupkeep is incredible. I love the details of the historical items that have been preserved with such care and respect. Everything from the rooftop to the sub basement has been detailed with upgraded technology amenities that are super user friendly and accessible. April from maintenance has been without a doubt incredible! She is super knowledgeable and passionate about the property and it shows. If you haven't seen the views from the courtyard looking upwards, it's a must! Love, love, love this historic building! Thanks for restoring and bringing this Richmond landmark back to its glory

I've lived here 18 months. In no particular order: 1. It is…read morea beautiful old building, with great views from the roof. Other reviews cover this pretty well, so I will skip it. 2. The building is adaptive reuse (which I hugely support), and the refit is mostly thoughtful and well done, but there are some unfortunate compromises: A. Windows do not open. Awning windows at the top of each opening would make the units far more comfortable, and healthier. Cooking smells really linger (the hood over the stove does not vent to the outside) and frying or pan grilling will often trigger the smoke alarm. (Yes, I did.) You can turn your HVAC to "Fan" and set it on "High," but it doesn't seem to make much difference. B. No outside ventilation for dryers. The condenser dryer works pretty well and is reputedly energy efficient, but it heats up the apartment and increases humidity. In the summer, I have to run the AC extra, to make up for it. I often hang clothes to dry on a rack instead. C. Lack of ADA access: I think the building is actually unafe for anyone with mobility issues. There are no automated or power-assisted doors to the outside, or to the mailroom, package room, roof, etc. I have seen a neighbor who uses a cane struggle with the exterior doors and get caught. 3. ELEVATORS. At least one of them is usually down. Sometimes all of them are down, although the reliability has improved. Still, they tend to shudder and shake and lurch. (I got stuck once and the elevator service didn't answer the call box. Fortunately the staff hadn't gone home for the evening, and they heard me ringing the alarm and were able to get me out within about 10 minutes.) The elevator doors are also very quick to close, and I saw a neighbor get caught and drop his groceries and nearly fall. 4. THE SMELL: As a dog owner, I really appreciate the indoor "dog agility" space, especially in bad weather. But it is not well designed: urine leaks from the artificial turf onto the concrete floor in the little lobby, pools there, and is left to dry. Ventilation is poor and the extraction fan is very loud. The dog park is not cleaned anywhere near often enough, and it stinks. You can smell it throughout the basement and ground floor, as well as outside the building. It's a lot worse in the summer. The staff try to cover up the smell with strongly scented diffusers, which are horrible for anyone with allergies or asthma (I have a friend who refuses to visit because of it). NOISE: Sound from other apartments is pretty reasonable, but of course your neighbors are luck-of-the-draw. I can hear everything that goes on in the hallways, but not much from the adjoining apartments. I hear nothing from the unit above me, ever. Street noise is not really an issue in my courtyard-facing one bedroom. If there's a tornado, I probably won't notice, the building feels that solid. 5. TECH The "smart" thermostat is erratic. It has never worked with the app and sometimes mysteriously turns itself off ("Unoccupied"?). If the internet is down, your smartphone won't open the doors. The Wi-Fi (included, nice) is run by a third-party provider, and when it went down on a Friday night, it stayed down until Monday morning. (This has happened twice since I've been here). 6. TRASH PICKUP: I appreciate that Landmark doesn't charge a separate fee for trash. The pickup service is mostly reliable, and if you do get skipped, the office staff will take care of it, as long as you let them know. 7. STAFF They are fantastic about most things. They are super responsive to repair requests, keep the place clean and tidy, and take security seriously. (Amber is my hero in that regard.) However, there are some building issues that they seem to have given up on (i.e. the smell from the dog park. Don't bring it up. They will get snippy.) 8. RENT INCREASES Lease renewals are weird: the rent for a 12-month lease was $336 a month more than an 11-month lease. The management company, Landmark, uses the RealPage algorithm to set their rates (I was told, and all my renewal documents did come from a RealPage email address). *The Department of Justice and several states' Attorneys General are suing RealPage for alleged price fixing and collusion to violate anti-trust laws. (ProPublica and the NYTimes are both covering the suits if you want to Google it.) That said, my last rent increase was 5.5%. That's higher than inflation or the expected market rate increase, but not as egregious as the 13.5% my previous building tried to charge in 2023.

Makes you pay for valet trash but the trash system is so bad and trash sits out for 2 days most…read moreweeks. Staff will also fine you trash is too big or you have boxes. Staff is constantly emailing you about something different every week regarding maintenance or freaking packages. they'll also ship back your packages if you don't pick them up quick enough. Pool is constantly dirty in the summer. Parking is ridiculous. Theres also been car break ins and staff does not help with that. BUGS. Literally so many bug issues and staff does not assist with that situation at all. Pest control literally just leaves sticky paper things in your aprtment. No treatment even gets done. Also so confused how this is even allowed - but there are no automatic doors in case you have a wheelchair? So NOT handicapped accessible AT ALL.

I would almost give it 5 stars but there are a couple things I don't like. There is an absurd…read moreamount of dog poop everywhere they people don't pick up.... Despite the thousands of poop stations everywhere. Management is trying there best to get this under control but I think they need to start holding individual people accountable. I have never had a problem with parking fir residents but parking for visitors is very hard to find. We had a good amount of visitors parking but they took away HALF of it for commercial parking even though no one uses it. The places located surrounding The Ella will scream and honk their horns at you if you are even close to their property or on the side walk with your dog which is very unpleasant. Other than those 3 complaints, I love living at The Ella. You definitely get what you pay for. Maintenance is always very helpful when you have a problem. The club house is amazing. The staff is super friendly. All of my neighbors are super friendly and considerate. Location is pretty good. Everything in Scotts Addition is a 5-10 minute walk. I would definitely recommend living here to people.