I've lived here coming up 3 years now, and have loved it so far I got this place because I work 2…read moremin down the road and it was and I think still is one of the cheapest in short pump. Kyle has always been nice and respectful to me and so have the maintenance crew as well (all of them). Even outside of the apartment I have seen them at the restaurant I work at and they are so friendly to me. I have not had any bad experiences in the apartment other than 2, a leak from the upstairs neighbor bathtub and my washer went out, I put in a request and you guessed it they fixed it right away!!! I will always be grateful for my time living here and for the management team and the maintenance team!!also if you are worried about safety don't worry here I work late nights and come home around 12am and have never felt more safe, my girlfriend when she comes and stays the night feels really safe as well we have taken walks at 2 and 3 in the morning and all you here are the birds chirping

I had a very bad experience here. There is no specific or assigned parking, so when it snowed, I…read morepersonally cleaned a parking spot and parked my car. Later, someone else parked in that same spot. Because there are no parking numbers, I moved my car to another open spot. After that, someone put a note on my car, and piled snow in front of my vehicle, completely blocking it so I could not move my car. I went to the leasing office for help, but they said it is not management's responsibility. The manager was extremely rude and unprofessional. Instead of helping, they told me to call the police and refused to help remove the snow. There are no security cameras, no accountability, and no support from management. This situation was very stressful and poorly handled. Because of the rude behavior and lack of responsibility, I do not recommend this place.

Upon move out I received an invoice with a large amount for repairs and carpet replacement. I was…read morehighly upset about having to replace the carpet when I felt the carpet had undergone normal wear and tear. After expressing my concerns, the property manager was able to lower the amount down in good faith to make it more affordable. While I was not happy with the charges, I will say I found it very admirable that they understood my concerns and took action to come to a common resolution. On another note the staff is very friendly and very helpful and genuinely care about the concerns of their residents. I'm going to miss the free Starbucks coffee every morning, the valet trash, the concerts at the amp theatre, and the pool.

I wish I could leave a positive review but when you've lived somewhere for 5+ years and get overly…read morecharged when moving out due to expanding your family (which should be a joyous time) but in turn charges an arm and TWO legs for normal wear and tear. My family and I moved March 2023 and were garnished over 2,000 for trash bags left by mistake (pregnancy brain) and normal wear and tear . Now I'm left with a negative bank account and trying to figure out how to buy my baby's formula . I saw in another post that they were given the option to lower the cost which all I received were snarky remarks. Thanks for the "wonderful" experience !

I just moved in a month ago, and I absolutely LOVE it here!…read more It's incredibly dog-friendly and walkable, first off. The neighborhood is beautiful, everyone is friendly, there's always ample parking, and the little dog park area is perfect for my four-legged friend. The apartment itself is soooo nice. I have one of the few remaining unrenovated units, and there are a few things that I would change (and would have had changed if I'd opted for a renovated unit!) but this is perfect for me. The closets and master bath are both HUGE, the flooring is so pretty, the carpeted hallways mean you rarely hear neighbors (if at all). The elevators are a wonderful convenience, as is the bike rack tucked away on the garage side of each level. The high ceilings and wonderful balcony, the shower....and I love the full-sized laundry room. I was so pleasantly surprised by the hot water heater and the water pressure - things you never know about until after you move in!) But, what sealed the deal for me was the staff - from Madison at the front desk, to Leonard who works in maintenance, to Jim who does the VALET TRASH SERVICE, to Matt the UPS delivery guy. I have NOTHING bad to say about this place, and as everything starts opening back up, I can't wait to meet my neighbors!

Very old, appliances. Had to submit multiple work request in the one month we lived in the unit…read more Convenient yes, daily living with kids - not so much.

It is a great place to live. Staff in the office is great and maintenance​ is wonderful! You may…read moresee the garbage looking horrible but you can thank the people who move in or live here for that. On the weekend especially otherwise it is always clean when you take your garbage out. Apartments are awesome lots of room and kept very well. People are enjoying the pool, barbeques​ are wonderful. Do not hesitate to rent from this property you will love it.

From the owner: Reflections of West Creek is an apartment community located in Henrico, VA, offering a variety of…read morespacious 1-, 2-, and 3-bedroom apartment layouts. Our community boasts a range of exceptional amenities, providing residents with a comfortable and convenient living experience. Our ideal location is within close proximity to shopping, dining, and entertainment options, making Reflections of West Creek the perfect place to call 'home.'"

When I was looking for places, I had ApartmentRatings.com open alongside Padmapper, which is…read moreawesome. I love that website. But I digress! If I found a spot that sounded good, I checked apartmentratings.com, and often, I discovered cockroaches, paper thin walls, parking lot parties, safety issues, and a plethora of other horrors, hiding behind possible homes. At one point, I finally ended up sorting by ratings in apartmentratings.com, and that's how I found Three Willows. Last I checked, they still had a 100% rating, which I admit, made me a little suspicious. But I have to say that it has been pretty good. The complex is quiet at night, and I can hear my neighbors if they go up and down the stairs next to me, or when they close their front doors, oh, and I can hear TV coming through the wall a bit in the living room, but mostly, I don't know a darn thing about what's going on next door, and I trust the same is true for them. My home feels very peaceful and quiet. There have been maintenance issues here and there, but they are quickly dealt with--successfully! One of the apartment managers lives in the complex, and she takes no sass. Things run pretty darn well around there. I've had one spider cricket (or whatever they're called), and there have been a few other bugs. Mostly, I find them dead. When I first moved in, I bombed the place with Raid foggers. I don't do well with spiders. I've found a few here and there, but only one has been alive! And he didn't last long. Neighbors seem real nice, and there are cats in windows and dogs on leashes. It's a good place. I'm pretty happy here.

My husband and I moved into the development two years ago. We researched high and low when we were…read morelooking for a place to move. Three Willows didn't have a single negative comment about it. Once you move in you tend to stay until you buy your first house is what we were told and we can see why. Our townhouse is spacious with tons of cabinet and closet space. Who doesn't love storage space? If there's a problem, which rarely happens it gets fixed immediately by the maintenance workers. The management stays on top of everything and makes sure that you're satisfied. The development is very pet friendly and family oriented. We get a monthly newsletter and notices on our door about the occasional goings on in the development. In the past there has been a garage sale and lately there was free pizza courtesy of Comcast. For the most part the development is very peaceful. You can hear the occasional front door closing next door or the television on, but for the most part you don't hear your neighbors. You forget that you aren't living in a single family home sometimes.

I just moved here within the last week. the maintenance here is great, especially Robert. He was…read morevery helpful and didn't let me down with his superb knowledge and expertise on how to fix exactly what I needed fixed In my apartment. I highly recommend this community and most definitely Robert on the maintenance crew!! huge shout out!

DO NOT BE FOOLED BY THE 5-STAR REVIEWS!! There's a reason for that. They are trying to hide the…read moreactual reality of living here. "Click 'Sort by Lowest' to see what it's actually like to live here." Save your money and look elsewhere. Living here has been a nightmare and it is definitely not worth the high rent they charge. It is never peaceful. I have to deal with neighbors constantly screaming at each other and kids who think it's funny to knock on doors and run away at all hours. The management policies are also ridiculous. They have this invasive "bike process" where you have to pay fees and get passes just for your kid to have a bike on the property. Then they threaten to "dispose" of it if it isn't in their specific rack. It's my property and my child's toy--treating residents like that is wrong. On top of that, the trash service is lazy; they just throw the cans around, and you have to go hunting for yours every week. Don't be fooled by the "Short Pump" location; the environment here is totally disruptive.

We moved here last year and it was honestly the best living experience I've had. Maintenance gets…read moreback to you in a reasonable amount of time. Neighbors aren't a hassle and it's in a great environment. Special shout out to the leasing office manager Landon! No matter the problem he had a solution and he made living here that much better.

I've lived here since August 2020, and am the first to live in my apartment. The price increases…read moreare insane, both for rent and parking. Management has changed hands many times since I've lived here. Overall maintenance is pretty good. I had one incident where 6 men came for a minor leak by the sliding door, which was weird and unnecessary. They (all 6) couldn't figure out what was happening, but it turned out to be really high humidity in the apartment, which a good dehumidifier fixed. There's been a few times where kids have run around banging on doors in the middle of the night, and once where they tried to open my door. It creeped me out, especially since I was playing music so they knew I was home and intentionally tried to open the door slowly so as to sneak up on me. I really don't want to know what they were thinking, but because of this I got a ring, and I haven't had issues since. Other than these incidents, security is generally good. You have to have a fob to get in the building, and most people don't leave the door open so it stays pretty secure. I wish they had cameras in the buildings, and had better package handing. I've had a solid dozen packages stolen over a couple years because they don't monitor the package room at all. Overall, 4/5. Pretty safe, new apartments. Really expensive. Apartments are tinyyy. They have a pool now, as well as a gym.

I am a current tenant and upon reading some of the reviews felt it necessary to leave my own. This…read moreis my third move in a year having relocated from another Country a year ago. While the Madison is an older complex and the bedrooms are smaller than some of the newer places I chose it for other reasons. My last apartment the stairs attached to the master bedroom and were awfully noisy. This is not the case here. So far the noise you hear from neighbors is minimal and nothing that you wouldn't expect with apartment living. In fact it is very peaceful just sitting on my porch on a weekend hearing children playing occasionally and birds chirping. The response time for any issues is phenomenal! I had a pile up of leaves by my front door after a heavy wind and within hours of my email they were removed. The location is amazing and staff are wonderful! I would highly recommend this complex.

DO NOT, I REPEAT DO NOT LIVE THERE. When you initially look at apartments, you will see all their…read morebeautiful apartments and the pool areas things like that. Walk around the property a little bit! The breezeways in every building are gross and never cleaned. There is always trash specifically in the lower levels and they never clean them, I would take my personal blower and clean it. They painted the stairs last year in all the buildings yet they didn't even clean the areas first, they just painted over Hair ,dirt, and leaves. We were nightly frustrated with loud music and people in the street screaming. Christmas night there was a huge fight just outside my apartment. We had our delivery packages repeatedly stolen to where we had to get an Amazon locker for delivery's. The back trash area of the trash is ALWAYS over flowing and so gross you don't want to go near it. Yet, you are forced to pay the mandatory charge of $30 a month for "valet trash service" at your door. This only 4 days a week if you're lucky and depending on the mood of trash people they may or may not take your trash, yet you can't opt out. Run far and fast from this property. I have attached pics of the trash area

Do you not move here it is racist. Blacks are not allowed and miss treated. I went to the pool in…read morethe middle of the day and they closed it down. I returned 10 minutes later, and all whites was in the pool and no black people have made some complaints by email and no response I would go into more detail but I'm about to sue them for discrimination and harassment and I'm also going to call the news so they can investigate my story.