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    Everlasting Youth

    5.0 (1 review)
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    2 years ago

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    NIVA Health

    NIVA Health

    2.1(7 reviews)
    2.1 mi•Secret Cove, Southside

    I was a patient here for almost a year, and while the benefits that they provide are sound, what's…read morenot great is the office staff. One is so catty it's off putting. Another makes it feel like you're the problem when they don't call you to let you know the office is closing or they forget to schedule you. The nursing staff used to be super great, but they lost one, possibly two, and the remaining one is so overworked it's not fair to her. After I left, I was hit with a bill for almost $1,000.00 for services rendered, despite my being told it was covered by insurance and paying my co-pays in advance. I have loved the health benefits of the treatment, but the mental health toll of being made to feel like I'm the problem instead of a valued loyal patient who has referred multiple people to this practice is became too much to continue patronizing this clinic.

    I had a very disappointing experience with NIVA. Before my first appointment, I made sure to…read moreconfirm that my insurance would cover both the appointments and the required blood work. I provided all of my insurance information, and I was assured that the blood work would be covered. I had blood work done initially, and before my second appointment, I was strongly encouraged to have another blood test so that the provider could review my numbers. I repeatedly asked whether my insurance would cover the additional blood work and was told that it would. The problem was that I never received the results from either blood test. Every time I called to ask for my blood report, I was given a different response. Sometimes I was told that they could not provide the results over the phone but could email them, yet I never received anything. When I went in for another IV appointment and asked for my blood report, no one seemed to know where the report was. Eventually, I was told that the blood sample sent to the laboratory could not be properly analyzed, so they needed to draw my blood again. I agreed and had the blood drawn a second time. Once again, I repeatedly called and asked for the results but received no clear answers. When I returned for another IV appointment and asked again, the staff seemed to be trying to figure out where the report was, despite the nurse practitioner previously emphasizing how important it was to review my numbers before continuing with treatment. Later, I was informed that the blood sample was not usable before the testing could be completed. Now I have received a bill for more than $300 for blood work, yet I never received any results or meaningful benefit from the testing. Trying to resolve the billing issue has been equally frustrating. The laboratory says they completed their part and directs me back to NIVA. NIVA says it is a billing service issue, but when I call the billing service, no one answers or returns my calls. Overall, I found the experience to be very disorganized, irresponsible, and frustrating. After only a few appointments, I decided not to return. Unfortunately, I am now stuck receiving repeated bills for more than $300 for blood work that I never received results from.

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    Everlasting Youth - medicalspa - Updated October 2026

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