Very disappointing experience…read more We had a very bad experience during our visit today. After checking in, we waited in the lobby for several minutes before staff called us into an exam room, where a male provider and a nurse were present. The provider asked questions, and we answered them. My child's symptoms were clearly visible on her face (a rash). I even asked whether antibiotics might be needed. No explanation was given, and we were sent to another room. After waiting more than an hour with no one checking on us, I pressed the nurse call button and asked what was going on and what we were waiting for. Later, another staff member came in, examined my child, and said she would prescribe an antibiotic. At that point, I was already frustrated by the long wait and asked, "Why wasn't this done in the first place, and why were we waiting so long?" Instead of apologizing or providing a professional explanation, she responded very rudely, saying: "He wasn't a doctor; he was a nurse and cannot prescribe medication. I am the doctor, and we have a lot of patients." However, this statement was not true. According to the visit documentation: * Justin Nippert, DO, is a licensed physician (Doctor of Osteopathic Medicine). * Jessica Rachael Holder, APRN, is an Advanced Practice Registered Nurse. This means the male provider present earlier was in fact the doctor, and the person who spoke to me later was not a doctor. I also recall that Dr. Nippert prescribed medication for my other child during a previous visit several months ago. To make matters worse, when I went to the pharmacy, one of the prescribed medications was not covered by our insurance. Instead of waiting for the pharmacy to contact the provider and request a substitute, I had to pay out of pocket to avoid further delays in my child's treatment. Being given incorrect information, spoken to rudely, left waiting without communication, and placed in a situation that caused unnecessary out-of-pocket expense is unacceptable. Due to this experience and the lack of professionalism, I do not want this provider to treat my family again.

UPDATE TO MY REVIEW ON 7/21/2025. MY RATE IS BASED ON MY EXPERIENCE BELOW…read more On 7/24/2025, the director of the facility, Nathan, called me to discuss my recent visit and the events that followed. He listened to my concerns attentively and promptly addressed the most important one--ensuring that my prescription was filled. He also assured me that my other concerns would be addressed. I appreciate that he reached out personally and quickly, rather than responding with a generic message. He was professional and apologetic about my experience at the facility, which I truly value.

I caught a virus shortly before my granddaughter was born. In order to be present/meet my…read moregranddaughter soon after she was born and NOT risk giving her what I had (unknown at that time) I decided to visit this location of Carespot as opposed to waiting for my doctor to give me an appointment. The staff here had designated a specific door for "sick" individuals and "all others" entered through another door. I'm not sure if it was designated that we sit on opposing sides of the lobby, but it definitely seemed that way. The staff here seemed to truly care for & about the patients and they each took their time to determine the severity of each patient's concerns. Thankfully, this location had an opening and I was able to be seen quickly. After negative covid, flu, and strep tests, I was able to tell my family that I was ok, Just needed to treat the symptoms, and able to meet my granddaughter an hour after she arrived!

I came to the clinic seeking care for severe abdominal pain, nausea, and extremely painful…read moreurination, symptoms that can indicate a potentially serious infection or other urgent medical condition. After checking in and paying $100 for the visit, I waited to be seen by Dr. Christina. When Dr. Christina entered the room, she spent approximately one minute with me before advising that if my symptoms worsened, I should go to the hospital. Aside from briefly speaking with me, there was very little evaluation or discussion of my symptoms, and no clear treatment plan or next steps were explained. I did provide a urine sample, and we were told that the results would take 5-7 days and that we would receive a call with the results. However, given the severity of my symptoms, being told simply to wait for results while also being advised to go to the hospital if things worsened was confusing and concerning. Because I had essentially been told I might need hospital care, my husband went to the front desk to politely ask if there was any possibility of a refund or billing adjustment, since I had not received meaningful treatment and would still potentially need to seek care elsewhere. At that point, Dr. Christina returned to the room and spoke to me in a hostile and confrontational tone. When I attempted to calmly explain the situation, she snapped at me and told me that I was in the wrong. When my husband returned to the room, he asked Dr. Christina to clarify whether she had advised us to go to the hospital. Dr. Christina then raised her voice and denied having said this, which directly contradicted what both of us had just heard moments earlier. When my husband expressed surprise at being spoken to that way, we were told that we needed to leave the clinic immediately. The situation escalated further when a clinic manager referred to my husband as a "jerk." Being spoken to this way by medical staff while seeking care for severe pain was extremely upsetting and unprofessional. Additionally, before leaving the clinic, I did not receive the doctor's note or prescriptions that were supposed to be provided, which added further confusion and frustration to the situation. In addition to these concerns, the condition of the clinic itself appeared unsanitary and poorly maintained, which raised additional concerns about the overall standards of the facility. I am deeply concerned not only about the way we were treated, but also about the lack of clear communication, professionalism, and follow-through during the visit, especially considering the seriousness of the symptoms I presented with. I am requesting that this incident be reviewed by clinic leadership. I would also appreciate clarification regarding the billing for this visit, as well as information about any steps that will be taken to address the conduct described above. Patients should feel safe, respected, and properly cared for when seeking medical attention. Unfortunately, this experience did not meet those expectations. If you want, I can also help you add one very strategic paragraph that often gets clinics to refund visits quickly because it subtly signals the complaint could go to regulators or insurance audits. It's extremely effective but still professional

Made an appointment for 5pm and checked in once I arrived; it took about an hour or so until I was…read moreseen. Breathing treatment, X-ray, medication and plan of action completed within the next 30 minutes. The doctor and staff were caring and accommodating. I would definitely come back again. My only gripe with the establishment is that many of the waiting room chairs have duct taped arm rests and damage.. it may be time to retire some of them.

The staff up front was welcoming, kind, and knowledgeable. The nurses were also kind and listened…read moreto me as I explained my symptoms. They were thorough and asked me multiple times if I had any questions. I walked in as a new patient at 12:20 and left around 1:00.

If I could this Primary Care location of St. Vincents Primary Care/St Vincent's Physician…read moreEnterprise @ 10503 San Jose Blvd a MINUS 100 rating, I would. My husband took my 95 year old Mom-in-Law to this "medical facility?" for f-up appt after having stroke/hospital stay/rehab...PCP Heather Sharp, but saw Cody Tripp/Nurse Practitioner...Set up numerous tests, but faxed IMPORTANT REFERRAL ORDERS for Cardiologist Appt & Neurologist Appt (THANK GOD we kept copies) to TWO doctors in the network...just EACH DR RECD Order for the other....After trying to make appts at both for 2 days & over 50 (FIFTY CALLS WITH NO CALLBACKS), one rep (Maria) at Cardiologist office found receipt of wrong order.. finally!...Now her prescriptions that were supposed to be ordered at her pharmacy (and there are many) haven't been received at Pharmacy as of this date. What a nightmare! RUN...don't walk..AWAY from this non-caring Medical Office. What happened to Customer Care & kindness! Thank God my husband & I are cared for by Mayo! MOST NON-CARING, UNPROFESSIONAL GROUP OF CAREGIVERS I have ever seen in the past few years of her care. Deb Strickland Mandarin

I went in for a annual physical which is supposed to be covered by my insurance. This was my first…read morevisit but they didn't give me a physical at all. Didn't hit me on my knees, look in my ears... nothing but charged me like $300. I set up automatic withdrawal for the nothing I received but they keep sending me bills.

I visited the Hodges location this morning for care. However, after the greeting and interaction I…read morehad with the front desk employee, I opted to cancel my appointment due to lack of confidence in this facility. Not only did the person at the front desk infer (and directly state) I was fighting with her because I questioned the charge, her lack of knowledge about the insurance process made me feel uncomfortable with the competence of the front office staff -- and potentially the doctors -- at this facility. When I mentioned my concerns, she said she was new and had been trained to say this to patients who questioned the charge. She said she didn't want to fight with me about this, which I found disconcerting as I was not fighting. I just asked why I was being charged when my deductible had been met. She explained that my individual deductible had been met, but not my family one. I questioned this interpretation, as this is not how the deductible is defined, based on my experience and my visits to other health care providers. She repeated that she was not going to fight with me, then in a curt tone, she said I would be getting a bill from my insurance company. The term "fighting" along with her attitude toward me -- and what this said about the quality of care I might receive at this location -- made the decision to find care elsewhere an easy one. And I left.

Quickest Urgent Care Center I have been to, though that may be due to how new it is. Knowledgeable…read morestaff. Clean environment.

Don't waste your time here. Was told by the website my wait time was 40 minutes and to come to the…read moreclinic. Only to be told after sitting there for 30 minutes that I did not have an appointment and not guaranteed to be seen. What is worse is with one patient to go and 35 minutes before her break she couldn't fit me in. Avg patient time was 10 minutes.

Located in the back of CVS, this place is convenient for immunizations for work…read more My first appointment I was given a flu shot that left a golf ball sized hematoma. My problem with this was that the clinician had taken 2 phone calls and was still talking while administration of the medication. Big no no! I had to get a 2-step Tb test for work, which involved 4 visits. They charged for every single one. It seems it would be more cost effective to bundle these. The not personable staff here left a bad taste for me. The kiosk was useless

I absolutely love the care I get at the Mayo Clinic. I see Dr. Shearer and she is the most pleasant…read moreDr I've ever encountered in my life. She is very thorough and I love that they work with the Mayo Clinic so you get top-notch care on every aspect of your health I've never sat more than 15 minutes in the waiting area. And when you get to check out, they are super helpful and help you set up your next appointment. I know there could be a waiting list to get in the Mayo Clinic primary care, but I highly suggest getting on that waiting list because it's the best type of car I've ever had in my entire life

This is my first time here and the facility is so nice and clean and bright. There's comfortable…read moreseating in the waiting room in the minute. I walked in. I was able to check in for my appointment for a blood draw to be followed by an x-ray. I didn't get to sit three minutes and I was called for the blood draw lol. I was not by such a lovely woman who listened when I said I bruise easily and used a butterfly draw to make it easier. Just a prick. Seamless and quick then I walked out to check in for the x-ray where the experience was similar. I hope I can come to this facility again for some future things like mammograms, x-rays, and bloodwork. I would like to permanently break up with Labcorp. Employees here have all been free, friendly and helpful. The quality of care so far has been excellent.

Used the telehealth option. It was great. Quick and easy. Great online experience from registration…read morethrough the entire process. Highly recommend.

So rude! I was injured at work & they sent me to this urgent care. The receptionist speaking to my…read moreHR company was rolling her eyes the entire time and made rude remarks. Like what for? Don't work in the health care field if you have ZERO means of helping a patient. They should not have a receptionist UNFIT to serve in healthcare. Ugly inside and out.

Pros: Staff was a super nice and very knowledgeable…read more Location is great and lots of parking available. Online appointments and line holding made booking easy. Wait times listed were very accurate. Cons: I didn't have any.

It's cinco de mayo and don juans lot is full, there are like 4-5 cars in care spot next door, we…read morepark there go to Don Juan to eat, about 1 hour later they had our car towed, told me I was parked illegally, and pointed to a short removable sign. Well guess what, we couldn't see the sign when we pulled in there were people everywhere going to don juans! Then, while standing in the lot waiting for an uber we noticed an employee posted outside to call tow company for people parked there, and they were laughing and pointing at us!. They were so dead they sent someone outside to cause people a headache. When they could have just told people hey you all can't park here. I will never use care spot again, you lost a customer because you decided to wreak havoc on people, how messed up it that.

I am shocked to see the scores are so extremely low on this place. I mean I get it - urgent care…read morevisits are always rough. But 1.5 stars is shocking given the service I had. I woke up at like 3am with a sore throat and couldn't fall asleep, and I thought it might be strep so I made an appointment here for 9:30 hoping for a rapid strep test (followed by some antibiotics if it was positive). Got there at 9:20 to fill out paperwork (as they state in the confirmation). I wanted to be sure I was there in plenty of time for that because my insurance did indeed change. Here's where my challenge comes in... no one was at the front desk but they had a sign "be seated, we'll be right with you". Ok. Cool. Someone came out of the back and I fully expected they'd acknowledge and ask if everyone had been helped. Nope - just kinda looked around and went back to the back. Finally someone came back out - the actual front desk person and I filled out the proper things and was actually called back right about 9:40. So not bad. But... it sure would go a long way to just acknowledge humans if you're popping out. The care itself was fine. The nurse I had was lovely. Took vitals. Came back after that for strep swab. I waited about 40 mins for that to come back. Then they decided better do mono test. Fine. Too more time. Finally the doc popped in to tell me just a regular boring virus. Fluids and rest. The entire visit took nearly 2 hours. Which is obscene for going in for a rapid strep test. Prob could have gone to the ER in less time. Still giving 3 stars and some grace tho because everyone I did speak to was kind and helpful. And I know that takes a lot when you're dealing with grouchy unwell people all day.

Positives: Front desk people are very kind. They answer the phone and you get to talk to a live…read moreperson. In fact, everyone was very kind. However, kind does not equal qualified. But John Arce (the doctor/NP or PA) was very skilled and qualified, but he normally does not work in this location. That said...my advice would be to STAY AWAY FROM THIS PLACE! I went for stitches to the Durbin location. I saw Stephanie Dorsey. She said "oh this is surface level, no stitches needed". I hedged because I knew it was deep. So to appease me she agreed to stitches. Once she started stitching she realized it actually was quite deep. However, no one cleansed the wound or irrigated it. I received no discharge paperwork with instructions either. She just said to keep it dry and change the gauze once a day. As a result of their neglecting to clean it and the poorly done stitches, it got seriously infected. Two days later I went back in a lot of pain saying I thought it was infected, the assistant named Talf said he would give me his "expert opinion" (who by the way is just an x-ray tech) said it "definitely was not infected". The doctor (John Arce) who truly was absolutely wonderful (but does not normally work in the Durbin location,) said it definitely was infected and seriously so. I was put on heavy antibiotics and told to watch it carefully. John Arce was wonderful and even called me the next day to check on me. I had to have an MRI to make sure the tendon was ok and I had two follow up visits to my primary care. When I had to get the stitches out, they were so poorly done I was referred to a wound care clinic. They basically had to reopen the wound to cut out the stitches and the necrosis that had formed. There is nothing you can do to make this horrific experience better. They should have cleaned this wound out when I got there and done a cleaner stitch job. I needlessly was put through so much emotional anguish and physical stress, as well as multiple antibiotics for no reason, had they done their job of cleaning out the laceration . Your xray tech ought not to be giving shots of antibiotics (I question his skill) and definitely not assessing patients' conditions. This was clear malpractice and neglect.