I recently had a TERRIBLE experience at Evergreen, and I will NEVER step foot inside there again.
I am a regular customer that shops at Evergreen several times a week. Customer service was never been Evergreen's strong point, they now reach an all-time low of customer DISservice and outright aggression.
Horror story: After shopping at Evergreen for shabbat on Thursday night, my family and I bought food from the hot tables and salad bar to eat in the seating area. I slung my shoulder bag over the back of my seat, and it must've fallen under the seat, and accidentally I left it there.
Soon after getting home I realized that I didn't have my bag. I went back to the store and searched the area, found nothing. I then asked the manager, Menachem, if anyone had turned in my bag. He was not at all helpful and his attitude was arrogant and unfriendly.
But I just knew it had to be there, so I went back later at around 10:00 pm, and lo and behold! It was a few feet from the seat I where I was sitting, tucked in sideways among the cleaning supplies in the metal shelving unit against the wall.
Everything was there, except for $400 in cash. I went to customer service and informed them of my situation, we reviewed the camera to see exactly what had happened. Sure enough a woman from the cleaning staff could bee seen on camera taking my bag, placing it in her secret spot on the shelf and then fiddling around with its contents. Fast forward through three hours of her periodically returning to the bag and rifling through it.
Nothing could be done at that late hour as Menachem (the manager) had gone home. I was given hs phone number and instructed to call the next morning in order to get my money back. So I called him and he stalled with a bunch of excuses until I insisted he tell me what he was going to do to recompense me for the $400 that was taken from my wallet by an Evergreen employee. That's when he started yelling at me, telling me he wasn't giving me "nothing" he "didn't owe me a thing" and that there was nothing he could do. He also hung up on me a few times, real professional, right?
I then went into Evergreen to talk to him directly and he resumed his yelling and verbal abuse, at one point he even barricaded himself in the little office near the nuts and chocolate section, and SLAMMED THE DOOR IN MY FACE. He obviously could not handle himself so another manager was called over who was a little more rational, but proceeded to gaslight me about the stolen money, saying that maybe I lost it somewhere else, or had spent it without realizing it, and the kicker: how could I accuse someone like I did.
It's all on camera, and now I have no choice but to file a police report and never step foot in a place that is so DISRESPECTFUL. I have spent thousands and thousands of dollars at the store, and would probably end up spending the $400 that I had lost there anyway, TALK ABOUT PENNY WISE AND POUND FOOLISH.
This is the pinnacle in a series of very poor customer service experiences the I have put up with over the years. NO MORE! THIS PLACE IS NOT WORTH THE ABUSE.
-Rachel M., Pomona, NY read more
