Elegant occasions, NOT so elegant
This is so sad because this is my only bad review from ALL of my wedding vendors.
Let's start off with my initial meeting with the owner Wayne (and Bryan)... I should have ran far far away after the bullshit this company put me through. First off, I was a bride who wanted a tent for my outdoor wedding on a golf course.
I asked about a sailcloth tent and realized it was way out of my budget when I saw the price... (happens a lot to brides). So I was ready to explore the next option with them which was a clear top A-Frame tent. I was absolutely scolded for changing my mind to explore a more affordable option, to the point that I left the office and cried in my car. My fiancé straight up said he was an absolute dick. Red flag from day 1, not a great start.
Anyways, the venue we were working with knew this company personally and still recommended me to use them. I went to Tents and Events and got a way better price from them and better customer service, but elegant occasions finally agreed to match their price. I was talked into going with elegant, and it only got worse from that moment.
We hired them for a 50 by 90 clear tent, dance floor with a subfloor, DJ and sound system, and for the poles to be covered with a swagged fabric. We ended up paying this company 13,000. Yes, 13 THOUSAND DOLLARS.
So they did not keep any communication from the second we paid them, until the final walkthrough meeting. Imagine that for a bride to deal with. WAYNE and BRYAN were supposed to be at the final walk though meeting, I mean they've only known since 11 months ago that we booked them. The final meeting was supposed to tie up all of our loose ends and answer any questions, and also decide on the placement of the tent.
Guess who didn't show up and sent two "assistants". You guessed it, WAYNE AND BRYAN. The two MOST important people that should have been there. Now, if you're going to send an assistant with knowledge, cool. But EVERY SINGLE QUESTION WE ASKED, THEY HAD NOT EVEN ONE ANSWER. They didn't even have the contract in hand, they were holding a proposal email that had all the inaccurate information. Everything we asked, they said "we don't know we will have to ask Wayne and Bryan". I finally had a meltdown 3 days before the wedding because of this unprofessional company with an absolute jerk as an owner.
I expressed to Bryan my feelings the day after, and he told me Wayne was going to give me a call. I never got a call, of course. Even Tents and Events called me to ask if I needed anything. How pathetic. I told Tents and Events that I regretted not hiring them, and they laughed when they heard Elegant Occasions. Clearly this has happened before.
Sooo in the end, Wayne decided to put some dirty, broken, uneven dance floor. My entire wedding was beautiful (thanks to the venue and wedding planner) but the dance floor was just absolutely horrendous. It was installed the day before and I asked for it to be fixed. He told me it was another 1500 dollars to fix. He also got some cheap ass wrinkly fabric to cover the poles of the tent with. When I said to him that I paid an extra $1000 for them to be SWAGGED, he didn't care and then threatened to take them down. My dance floor was LAUGHABLE as well as a serious tripping hazard. It fell apart by the end of the night.
I do NOT recommend this company for ANYTHING. My wedding planner had to harass them as well and she said she will never recommend them to a bride EVER. read more