I am appalled at the treatment I have received after explaining the financial situation with my late fathers estate!! My fathers service was held July 3rd, 2018 after he'd passed away June 24th. In September I received a call about our balance owing. At that time I explained that my fathers funds were frozen and I was waiting on some papers to release the funds. I gave them the information to contact the manager at Hapo Credit Union to confirm this information. Obviously if I was avoiding payment I wouldn't have even bothered trying to explain things!! Even after speaking with the Hapo manager, Einan's sent me to collections. Of course I'm irate as it's barely been 3 months!! I call to speak with someone in AR, which happened to be the same woman I'd spoke with in September. She very rudely told me she had no choice but to send me to collection. I too work in AR and know this is not true! She proceeded to tell me it's been over 6 months delinquent. I countered with the date he passed...again, barely 3 months! When I asked to speak to her superior, she told me she Holly would be in the following day in the morning. I called the following day (a Friday) and was told she was out. I left her a voicemail asking for a return call. Today, Monday, I have yet to hear back! The worst part...the balance owing is a little over $1800. It isn't even for the full amount of services. (My father had most of it prepaid) I've never encountered such a greedy, impatient, rude and down right cold business in my life!! I understand completely the need to collect payments in a timely manner, but in some cases there is a need for a bit more time. If I hadn't communicated with them about what was going on, I'd also understand, but the ONE time I was called, I immediately responded with all the information explaining the situation. I hope that this post helps at least one family avoid going through this hell in an already difficult time!! read more