I've been an EWC regular for 3 years now. I've had to move several times for work and ALWAYS find an EWC to go to for my waxes wherever I'm at. At one point I had to relocate to Springfield, OH for work and would drive 60 miles one way to the closest EWC location in Dayton to be taken care of. I religiously only use EWC because I had several very bad experiences at other places before discovering EWC, but I've never had a bad experience in 3 years with them. Every location is incredibly clean and hygienic, and all the staff are very friendly. I know that wherever I'm at I can expect a high level of care and cleanliness anytime I walk into an EWC location. (Glen Ellyn is by far my favorite though). Ask for Amber, she will take amazing care of you! read more

Everyone good has left. Everytime I make an appointment a few weeks later getting a call that person is no longer with EWC. What is happening!?? Wish it would get better as the location is very convenient. read more

They have been having a promotion for a wax pass for about a week and a half. Keep in mind this is not something cheap that you're purchasing. It's at least over $200 I could not buy it online (only with that location) so I figure I'll just go to the location and buy it there. I had been trying to call for three hours and I just thought maybe they're really busy, after all, it's Saturday so I drove there and at 3:30 they were closed with a sign on the door, even though the hours on the door say they close at 4 o'clock and yelp says 5 o'clock. Huge sale loss! read more

Always super professional! Gets you in and out and the waxer is always so friendly! Always very comfortable when going to this location.

Agree with everyone else saying they cancel with no notice and just send a text saying "we had to close call us to reschedule." This has happened 3 times in the past year and they even called me to confirm 2 days ago. Not sure if it's poor management or the wax specialist just doesn't want to go in? Either way I can no longer commit to going to European Wax Wheaton any longer. Which stinks because I really like Mariah and Jessica. read more

I go to my girl, Megan, and she is fantastic. My experience is always painless (as painless as waxing can be!), she's a master of distracting conversation and super quick! read more

I showed up for my scheduled appointment and the doors were locked and no one answered the phone. Not a phone call to tell me that after I drove all the way from Oak Brook. Poor customer service and never coming back. Lost a customer today. Big time. read more

Terrible service, terrible management. No care for customer service here. Their google location pin is in the wrong location then the manager refused to take me. Won't be back to this location. They know the location is wrong and do nothing to proactively help customers. read more

Arrived within 9 minute grace period and was turned around. Drove 40 min to be denied service.

This review is for management and not any of the technicians as I've not had a service here yet. I've made 2 appointments in the past week. I don't live close and travel in a couple of times per week to visit my mom in the hospital. Both times I've made appointments 24 hours in advance, and both times I've received calls within hours of the appointment saying that the esthetician will not be in today and they need me to reschedule. Both times, I called in to see if I could see someone else and they told me that the they're closing the entire center. If you're closing the entire center, say that and not just blame it on the esthetician not being in - it makes it seem like they are unreliable and makes me not want to book with them again. I've also been given zero reason as to why they have closed the entire center either time. I would definitely not book here because they're more than likely going to cancel your appointment. I guess they just don't like business/making money? read more

I have been here a few times, and I just felt inclined to write a good review. The girls are always soo sweet and punctual. The place is very clean and service is always good. I highly recommend. read more

Top notch. Fast and efficient. A little pricey but worth it when your trusting someone to wax sensitive areas. First wax was free

Recently moved to the area. Abbey has been doing my wax I've been back for my second wax . Love abbey she is so nice and makes you feel so comfortable and most painless wax has been from her read more

I have been to a few different EWC locations over the years and this one is my favorite. Jessica is the friendliest and most knowledgeable esthetician I have ever seen. She is funny and makes me feel so comfortable. I have struggled with ingrown hairs for YEARS (while still being waxed at EWC) and she is the first person who has helped make a difference. Also, my eyebrows have never looked better. She is quick and makes the whole experience painless and fun. If Jessica left to go wax people on the moon I would go with her. read more

I was nervous about getting a Brazilian for the first time. After seeing abby at European wax in danada all the nerves went away! She is So sweet and friendly and makes you feel so comfortable while getting waxed! I see her every 4 weeks and always enjoys our short appointments! read more

Like others have stated TERRIBLE MANAGEMENT. I called on 3/3 and made an appointment. Showed up for my appointment and Nia Acosta, the manager, claimed I didn't have an appointment. She then checked her caller ID and confirmed I had indeed called and made an appointment. She was apathetic, at best, and condescending at worst. Her attitude, behavior and demeanor was unacceptable. She refused service. I've been a customer for 3 years and I was livid by the way she treated me. I was so appalled by her behavior I asked for my prepaid waxes to be refunded. She refused. So, they refuse service and refuse to refund my money for services I've already paid for. I asked for her manager's information and she refused. I filed a complaint with the better business bureau. I don't know if race was a motivating factor in the way I was treated but I noticed Nia treated the visibly white customer in the lobby much nicer than she treated me, a non white person. read more

Two stars because the waxes have been great. However, I have the wax pass and this location has canceled on me SEVERAL times the day before, the day of, and even 10 minutes before my appointment. What I find unprofessional about this is the text messages to tell me. No call to offer a new appointment, just canceled. Then when you text back for a reschedule...no response! Why do they cancel on such short notice? Most of the time, the wax specialist has called off or quit. My theory is poor management. Not to mention that some days they canceled because the whole shop is just closed. Save yourself the headache and go to another location. read more

Super customer service skills all of the staff. I was scared to wax but there method is pretty much painless & quick. I was made to feel comfortable. They restored my confidence in continuing to take care of unwanted hairs. read more

This place is great! Jessica does the absolute best job!! I've been doing my brows for years and my skin is finicky... she gets me, nails my shape it every time and keeps me looking fabulous! read more

I saw Amber for a Brazilian, she keeps everything fast and professional and as painless as possible. I was comfortable with my first time and she tried to make it as best as she could. Thanks amber! I recommend this place to everyone read more

I love coming here! I've had Toni and Jessica recently and they are both great Esthetician's! They know what they are doing and have great advice for skin/hair removal needs. Everything is always clean and efficient with everyone there. I am always in a good mood when I leave here with fresh eyebrows and smooth skin read more

Good location! I have been to at least 4 EWC locations in Chicago and Nashville and this one is good! Skilled technicians and welcoming staff. Good parking situation in the lot. EWC nationally raised the prices recently and they're now above the market price in the area, but I continue to go because I like it there. read more

I had never gotten waxed before and I was really nervous for my Brazilian! I saw Toni and she made me feel so great & comfortable the whole time!!! I will be back to see her! Thank you so much to the staff ! read more

I love this place because I have finally found an Esthetician that does an excellent job. I initial would go to Maggie for a bikini wax but recently came to get my eyebrows waxed with her. Omg! She is phenomenal. My squared shaped and dull looking eyebrows finally look more beautiful than ever. Thank you Maggie! I have been to both Naperville location and Glen Ellen location and although I don't recommend one location over the other- I highly recommend Maggie as the go to girl. The prices of this studio are above average but if you truly find someone who does the job well done- then it's ok to justify the price. read more

I'm a huge baby when it comes to getting waxed. I've been getting opinions for weeks on where to go, but when it came time to make an appointment, I never went through with it. A sponsored ad came up for European Wax on my timeline, so I decided to bite the bullet and give them a try. I'm glad I did! My waxer was Raeya. I warned her that I'm a big baby and abhor waxing, but she was patient with me. She told me they don't use strips so it should hurt less. The eyebrows didn't hurt at all, my lip only hurt a bit but the chin was so painful. I will say she was very thorough with my chin. Pricing is a little bit more than other places I thought about going, but I liked how clean it was and it seemed less intimidating to me. You also get a free wax for your first visit. I ended up doing a package for eyebrows and lip because you get 3 free. They'll also let you split it up so you can pay a little here and there. After pre-paying like that, I consider the prices very reasonable. You can also do unlimited waxing, but the lady at the counter was honest and said it wouldn't be a good idea if I didn't want to come regularly. Thanks for a great first experience, Raeya! read more

I've been going to EWC for a few years now and that's all due to Zoe E. I've followed her to different locations around Chicago and now that happens to be the Glen Ellyn location. I had a great experience at this location and I will definitely be back. Zoe does my Brazilians as quickly, efficiently and painless as possible, but she's also very thorough. She's so sweet and we talk the entire time...before I know it I'm done. She's also the only person I trust to do my eyebrows, and although the first time was terrible, she'll be doing my underarms now too. If you haven't already, give EWC try and if you're in Glen Ellyn be sure to make an appointment with Zoe! read more

This was my second time getting a wax from EWC and this time- my experience was PERFECT! Jessica was my specialist and she took good care of me! She was really sweet, and talked me through my nerves when I was afraid. If you haven't been waxed before, GO SEE JESSICA! read more

I had my eyebrows done today by Lizbeth. I love coming to her! She makes me feel comfortable and does a GREAT job. I WILL NOT go to anyone else!! I highly recommend her! read more

I went in for a Brazilian today and saw Xariah. She was so amazing. This was one of the least painful and most thorough waxes I've had. She did such a wonderful job walking me through the entire process and she made it as comfortable as possible. She talked to me about different exfoliators that will help with my waxes. She also showed me these awesome brow products. I can't wait to try them all. I highly recommend seeing her! read more

Great atmosphere when checking in. But since it was my first time ever getting waxed I had no idea what was in store. Nothing was really explained before hand so I was caught off guard. After the appointment I asked for prices and they said it would be in the welcome gift bag but nothing was listed price wise just "refer a friend coupons". All in all for a first time experience it wasn't that well explained but the atmosphere was somewhat relaxing. read more

Mariah is the greatest, I absolutely love her and her quick work! I only give this 4 stars because I hate how pushy the front desk is with their packages. read more

Jessica does a wonderful job! She's personable, detailed and knowlefable. They also do a great job on cleanliness and efficiency!

I went here like a month ago and was recommend to Katelyn from a friend I think that's how you spell her name!! She was hands down amazing!! It was my first time getting a Brazilian she was sooo fast and I was shocked that it didn't hurt as bad! She's really good at waxing. It seriously lasted month. I had a little bumps couple days later but that's completely normal waxing in a area you haven't waxed before it happens, I know this since I am a esthetician my self ,Katelyn her self recommended products and same with the front desk girl and they gave me a lot of samples to! It was also really clean in there. Plus I got my under arms done and I was in and out. I would 1000%! Go back when I need a Brazilian or Any body wax! read more

Terrible experience waxing. Service okay, but too quick and painful. They use the wrong technique and rip the hairs so that it grows back quickly and with many bumps. So sad when leaving because I knew it would be a terrible time with outgrowth. Hair grew back within a week, and never had so many bumps. read more

I highly recommend Tony! She is friendly, funny and does a great job. Also, the last time I was in, there was a receptionist covering from another location. Her name was Ari and she could not have been sweeter or more helpful. Wish she was there all the time! read more

Mariah was all business from the start. Which I appreciated. No small talk, no bs, just butterfly the feet for your Brazilian wax and don't move! Way less uncomfortable than I thought. In and out in 15 minutes. Don't buy the products thought. Didn't do much for me and you can find cheaper stuff for ingrowns and itching a drug store. My hair was fine for about two weeks which is about how long they said it would last. read more

Please don't spend your money here. If you're smart, don't sign up for a wax pass. You will never see that money again. Say goodbye to $500 for services not rendered. I thought it was a good deal until I found out the hard way that they take your money and won't give it back. I showed up 1 minute past the late policy after calling ahead to warn them I would be late. When I called I was placed on a 5 minute hold so I just started driving. Finally when an associate picked up the phone I was informed since I would be there at 10:55am and not 10:54am I would not be able to receive my services. I told them I was already two minutes away and they told me I better make it by 10:54 or they wouldn't service me. I arrived at 10:55 and the associate had me wait 2 minutes as she was busy then told me I arrived late and couldn't receive my services. I asked to cancel my wax pass she told me it would take 48 hours as there wasn't a manager in the building. She said she filled out a form. I asked for a receipt of the form, she said she would send me an email. I waited in the store for the email, it never arrived. The manager walked in (surprise surprise she was there the whole time) and spent 10 minutes on her laptop doing who knows what. She then came over and said she found my account (it took her that long?) and that she couldn't cancel my passes and give me my money back. I asked what she could do and she said she could reschedule my appointment. Now keep in mind it is now 11:15. I said when, she said 11:30. Why this was not communicated to me initially when I called I have absolutely no idea. If Tania at the front desk had just told me I could switch to 11:30 when I was going to be arriving at basically 11 I would have just gone shopping and gotten some food for half an hour in the strip mall. Instead, I was spoken to rudely by Tania and given the run around by both her and the manager. Why is the store willing to compromise business like this? Don't come here, they will hold your money hostage and treat you poorly. They've also been under construction for the past year. There was a flood in the building and hasn't been resolved. I'm positive there's mold in the walls. read more

Great people and great service! Crystal is my favorite and the front desk crew were more than polite and accommodating! I would recommend this location to anyone. read more

Nicole the best! Very knowledgeable and professional. Nicole makes you feel very relaxed and has the best energy.

Katelyn is the esthetician I have been seeing and she's great! She makes me feel comfortable and is nice to talk to. I like the front desk staff, as well,as they make me feel welcomed. The only thing I would say I don't like are the prices but I like how smooth my underarms turn out and the overall service so I will come back. I like the Ingrown Serum they sell...I feel this serum has helped me to not get ingrown hairs and bumps on my underarm. read more