In February I visited family in Brighton and through a travel site rented or hired a car with Europcar. The travel site had a reasonably priced insurance policy and I bought it too. Between my own insurance, the credit card, and the aux policy I was well covered. .
Car rental companies must make their money from selling you their insurance policies. The cost of hiring the car was small. The woman at the counter spent a lot of time trying to sell me their coverage and trying to convince me that all three of mine were rubbish. Then there was something about a penalty for dropping off in their lot after hours. Wanted to run. I wanted to yell and scream but held it together.
The other person there who does the real work, Roger, was great. Once I signed my docs and freed myself from the woman behind the counter Roger brought me out to a brand new Nissan Rogue and the fellow could not be nicer. He assured me that everything was good and that it was unlikely I would get a penalty for returning the car on a Sunday evening after hours. Went from bad to good and I left happy.
Super convenient location, absolutely brand new vehicle, and at least one person who cared about customer service.
I have rented cars from other Europcar locations without the hassles. Brighton was an exception. read more