I needed an automatic car very last minute and they had one for a decent rate and an employee who…read morealso spoke English well (which was nice haha). The car was in good condition my guess no one in town ever rents a automatic here so that's a win for me haha, and the rental process went really smoothly. It was convenient too that they had a gas station literally next door so you could top up before returning. The return process was quick, they check throughly to ensure car was good condition, and I was merrily on my way out shortly after.

Terrible experience with Europcar in Stuttgart Airport…read more Cancelled my order because of three hours delay of the flight caused by Airline company. Will never use them again

Charged 4 days for a one day rental doing a move to a new apartment. 64km for 4 days? Key dropped…read moresame day in keybox on Saturday, they didn't check the box until Tuesday. Customer service unresponsive. Still awaiting email. Main customer service is unable to reach the branch to resolve the issue. Beware, just lazy business practices.

Europcar in Vaihingen has been a very helpful car rental place when we most needed auxiliary…read moretransportation. I highly recommend that you show up early to have the best vehicle pick. Don't try calling on weekend mornings because they can get extremely busy. If you emphatically need a weekend vehicle, call dung the week to reserve it. Otherwise, you risk not getting exactly what you want or anything at all if you're late. This business accepts credit cards and VAT forms. Additionally, when you pick up the rental, you fill out the form and they turn it in for you so that you can simply drop off the vehicle key in the key box when you return the vehicle after hours. NOTE: If you require an automatic transmission, you definitely need to make advanced reservations since European rental businesses primarily stock manual transmission vehicles. ***Do not show up impromptu expecting to find automatics.*** "Andrea" is a very friendly and helpful character. She definitely exemplifies professionalism and takes her position seriously. (She speaks fluent English as well.) Many times, a known regular customer may get a free upgrade based on availability. My coworkers and I have been upgraded several times here. (The business itself is a 4-star, but Andrea is an international 5-Star professional)

I rented a car from Avis while moving to Germany. I purchased both a damage waiver and fuel up…read morefront option. I also called the day before our return date to let them know we would be two hours late. Upon arrival, the Avis crew noted small scrapes on the drivers front quarter panel likely from parking too close to a cement column in the hotel parking garage unbeknownst to us. At the time of return, I was charged both an extra rental day, a fuel service charge, and the estimated damage in the amount of €484. A few days later, I was informed that a third-party determined the cost to fix the scratch would be an additional €397 and would be charged to my credit card for a total of €881. I again questioned the fuel charge and asked for a second damage estimate and was denied. Two weeks later, I was informed that the additional credit card charge did not go through and that if I failed to pay, I would be taken to court - not arbitration and incur additional charges. As soon as I figure out how to pay the additional amount, I will cancel my Avis preferred membership and never rent from them again. From a customer service perspective, I travel many times a year and need to rent a vehicle. Avis will now lose tens of thousands of dollars in revenue due to this price gouging.