What a terrible company. I wish I could give a lower rating. NEVER rent from this company. Highly unethical business practices. I got a flat tire in the middle of nowhere and, of course, the rental car had no spare tire. While not technically illegal, I would consider this negligence as I was stranded for over 5 hours. Their plan was to send a recovery vehicle from where I rented, over 100 miles away (why would it need to come from there, rather than somewhere closer?) to tow me back to the rental location. I still had a full day left for the rental and stated that I wanted the tire replaced so I could continue using the vehicle. Europcar arranged for a garage nearby to fix the tire, which I had to pay at the time. When I returned home, I received an invoice for over 200 miles for their ridiculous original plan to recover my vehicle. They also charged me for replacing the tire (which again, I already paid for at the time it was fixed). This business is highly questionable. I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative review everywhere else. read more

Terrible. The sales people are very nice, but the people manning the offices are absolutely terrible. They were unhelpful, rude and extremely arrogant. They messed up our booking, then the attendant said that it wouldn't be refunded 'because he didn't feel like it'. Finally got it sorted out over the phone. Wouldn't go near them again for love or money. read more

Arrange to show you cheap rentals online and then get once you are at the locale with additional insurance fees, car upgrades, and all kind of inconvenient non-sense. Avoid if you can. read more

There has to be a more efficient way to process customers. I've been waiting for over 30 minutes now, and have no idea when I'll be asked to come to the rental counter. It's now 11:15pm and I just want to get into my car and go... read more

I wish I had read the reviews before I booked. I arrived to pick up my car at Heathrow and was told that I had to accept Europcar's own insurance because it had been automatically checked on the form I had filled out when booking online. In order for my credit card company to cover the insurance, I needed to not accept their insurance. They refused, saying they could not change the form. I called the credit card company and they told me I had to absolutely not accept their insurance. This is such a normal practice, which I have done so many times, but seemed impossible for Europcar to manage. So I asked them to do the booking over, then. They agreed. They cancelled my agreement. Made a new booking. And now the car cost 100 pounds a day instead of the 20 pounds a day we had booked online, because we were now a "walk-in." So we had to walk away with no car at 11 at night - after receiving assurances there would be no penalty. Fast forward two weeks and I receive an invoice from Europcar for the full amount of the rental booking for being a "no-show." Currently having my bank dispute it but...really, Europcar???? Don't you want customers? You had one right there ready to pay for a car and then took two hours to make it impossible for me to do so and now I have written my first ever negative Yelp review because I don't want others to go through what we went through. read more

I booked a car for my husband's trip to England for $400, a good deal. After a 16 hour trip, they told him his car was not available but they had an upgrade for him. My husband assumed this meant the upgrade was free because of the inconvenience. Since he didn't ask for the upgrade and wasn't told it was going to cost him, he signed the papers (remember, he'd been up for over 24 hours.) We get the bill when he returns...our $400 bargain was now $1700. I've read other people who report the same scam. Don't use them, they are a ripoff. read more

Worst experience ever.  Arrived to Heathrow office. Took over an hour and a half to get our car.  First one did not past saftey inspection, second was too small and not what we ordered. Finally given a car matching our request. Noticed noise and smells. Reported them to office. Tech said it was me not having it in the correct gear.  Frustrated we left with the car. Drove to our london base.  Next day on route to family we notice heavy brake disk griding noise. Had a family arrangement and could not call europcar until the next part of our trip. Braking issues got worst.  While in the lake district called the phone number on contract- first alert. Explained the problem, they told me to call heathrow office. Office number re-directs to first alert.  First allert advised to call aa number on window sticker. AA came out and had to replace both front discs and pads. No wheel lock key was supplied in the car.  So AA had to bypass to remove the wheels.  AA was suprised by the fact that brakes of such wear was allowed on the road. Left front brake had zero pad left and extreme metal wear.  We lost a day of our trip and had to cancel part of our itinerary. Customer service is horrible. Email seems to be the only way to contact.  Days go bye without response.  Stopped by Inverness office to report inperson our issue. The Inverness office manager was outstanding. He expressed that he had never experienced such an issue.   I was concerned that AA had charged me for the 300pound bill.  Contacted customer service about it. I emailed them to make sure i was not charged.  We are repeat customers. And are amazed that such an unsafe car was allowed to leave the lot.  A 2017 model with no front pads left and no wheel lock seems exceptable from the folks a europcar. This is poor service and mindblowing to me.  Maybe if the Heathrow office clerk spent less time trying to up sale and more time making sure we had a proper and safe car I would not be weiting this. Two good reviews. The AA service we got and the Inverness manager were outatanding.  In our online email request for partial refund or compensation , days later I got an offer for 25 pounds for my trouble and that the safety issues were within standards. So embrassing. This will end our loyality with this company. DO YOUSELF A FAVOR. Hire elsewhere.. read more

WORST RENTAL EXPERIENCE EVER. Do not rent from these crooks. They quote you one price, and then tell you the car isn't available, promise you free upgrades and charge the crap out of you for them. When we arrived there was an hour and a half wait for an agent to get a car. Now I don't know about you, but after an 11 hour flight, with kids, I'm pretty ready to go to my hotel and crash. Not with these idiots. Back and forward, this car not available. You can't take that car to France. This one doesn't have a GPS, and so on.... Then comes the clincher. When we return the car, there is the beginning of a tyre tread separation. "You are responsible for the damage" they say. Bull**** I tell them, I am not responsible for the rubbish tyres they put on their vehicles. Fortunately I rented it with my AMEX Gold card and that covers the CDW. So three weeks later I get a bill for $332.00 FOR A SINGLE TYRE !!! These guys are crooks, plain and simple. DO NOT RENT FROM THEM EVER. read more

Do not book. It is not worth the money you will save. I prebooked and prepaid for a car to be picked up at Heathrow. When I picked up the car, I was charged a second time. When I stated that I prepaid, I was told that was simply a hold to reserve the car and that I was not actually charged. When I later checked my account, I was in fact charged twice. I called to get this corrected and was told a case would be opened and the issue would be resolved in 3 business days. Fast forward to a week later: zero communication from Europcar and the money still had not been refunded. I called again and no case was opened after the first call. I had to email them my bank statement showing that I was charged twice and was told that it would take 7 business days to resolve. It's day 9 and I'm still waiting. Do not bother with this company. read more

I'd give zero stars if I could. The vehicle provided was faulty, periodically pumping a petrol smell throughout the cab . Had it been consistent we would not have even left the lot, but it would come and go leaving us wondering if it was outside. The odor had become so strong we both had headaches and decided to make an unscheduled stop outside Oban and await roadside assistance (we called the provided Europcar number) for concern over our health and safety. We asked to have the vehicle swapped out for one which would not pump a petrol smell throughout the cab. After messing with the hoses and driving it away for 30 minutes, he came back and said he could not reproduce the issue. After waiting almost 3 hours at an unscheduled stop on our vacation the tech said he "might" have a vehicle nearby in Fort William. As we were near the end of our trip and decided to bring it to the original point of delivery in Edinburgh. We told the staff there when we handed over the keys so they could further investigate before releasing the car to someone else. Months after getting home Europcar has sent us a bill for returning a "damaged vehicle". It states "Smell of Fuel - No repair necessary". This is ridiculous given we called them for an exchange because the car was a hazard to our health, could potentially suffer actual damage if the issue was a loose hose or worse, and we wasted our precious vacation time in the process. I would avoid this company at all costs! read more

As U.S. citizens we rented a Europcar in Spain because they indicated that the transactions would be in English. First problem, the air conditioner in our SEAT car did not work. When we called customer service we received a recording that was in Spanish only and we were not able to speak with a person so we were not able to report the problem. Upon returning the car we reported the air conditioner problem. We thought the company would compensate at least part of the cost as a result. Second problem, our contract indicated that we would be charged $289.30. When we checked the charge on our credit card, the cost was $336.82. We tried to contact the company for an explanation, but they indicated they had no record of our reservation even though we provided the reservation number. I would never rent from Europcar again. read more

Sort of pointless to leave a review when everyone else is angry, too. Very high-pressure at the terminal to upgrade the car and buy the insurance. In fact, my choices were to take the 200 pound bump or leave without a car. Absolute criminals. read more

THEAFS! At all costs do do rent here!!! I have written proof that they stole from me! I rented a car from those crooks for a week. When renting it I rejected their additional insurance both orally and on the contract. Long story short after many attempts to receive a refund of the $400 extra charges I was refused (even showing them the written and signed refusal on the rental contract). They said they will not be issuing a refund. They obviously do this to people who do not live in the country because what can we do about it, it is too difficult to sue them from here. I also had to wait 1:30 hours at the location to even get my car I had reserved. Unbelievable customer service also. When trying to get the refund I waisted so much time trying to get this sorted getting the run around from everyone. Please do not ruin your trip by using these guys!! FYI I actually booked through National car rental but I guess they just use Europcar because when I got to the location they where one and the same company. read more

Don't rent a car from these swindlers. On 6 September 2016, I rented a car from Europcar at London Heathrow Airport. First - bait & switch: they said they can upgrade me to a different car for an extra $7 per day (USA dollars), so I accepted the deal. Then they use a bait and switch tactic to get me to sign paperwork that resulted in my paying an extra $26 per day. I was jetlagged from the trip so I wasn't paying attention to all the details on the numerous forms. Second - fraud: 2 days after I returned car, they accused me of putting a hole on the front bumper. I emailed back to say that the hole was already on the bumper when I picked up the car. They emailed back to me saying their operations team always inspect car for any damage before hiring out their cars. I emailed back photos that I took when I picked up car. Photos show pre-existing damage on bumper. So they had no choice but to drop the charges. They are a bunch of liars. They are bait-and-switch artists and they are fraudsters who are charging customers for pre-existing damage. These snakes will no doubt charge their next victim for the same bumper damage. Lesson learned: always take photos of car when you pick up car and when you return car; always read all the fine print. read more

Dishonest, Disillusioned & Disinterested ... I write this as a precautionary tale to others. I would be wary of giving any business to Europcar, and I certainly will not again. Originally, I had booked our vehicle via Priceline. Upon arriving at the Europcar counter, I was informed by the agent (who was pushing hard to up-sell me) that I would have to purchase 'Damage' as well as 'Theft' Waiver insurance. This amounted to an extra £17 per day, above and beyond what I had already paid via Priceline. I assured the agent that my Visa card covered this insurance. He claimed it did not, and would not accept it. Grudgingly, because I had already booked the car through Priceline, I signed for the additional charges. Here was my BIG mistake. Upon arriving home, I contacted Visa ( I am American ) and I was correct, Visa does cover the insurance for Damage & Theft Waiver. I had them send to me proof of coverage, and then I commenced the process of getting these charges rescinded from Europcar. Dishonesty, Obfuscation, Unreturned Calls, Poor Follow-Up, on & on it went with them. Every time I dealt with them, I felt as if I were dealing with a used car dealer and not a professional rental car company. In the end, finally I prevailed, but it literally took WEEKS after I returned the car and *thought* I had settled the matter once and for all with the returns manager. Not correct. To rub salt into my already open wound, I had back-to-back rentals & returned a previous the car with a 25mm scratch over the back driver's side wheel well. I had never even seen the scratch until it was pointed out to me by the check in agent ( this was AFTER I had been in the shop talking to the manager ). While I can never prove that this scratch was caused intentionally by Europcar, I have deep suspicion. Weeks after my rental return, my credit card was billed £432 for the damage caused, and I was never notified of the pending charge, nor given an opportunity to refute. In the end, I had two rentals with Europcar ... one for 78 days & one for 30 ... providing them close to £2000 in business. Never again, Europcar. Hence 'Dishonest, Disillusioned & Disinterested' ... for those reading this & contemplating giving business to Europcar, beware. read more

The absolute worst car rental company ever. Was in the UK on business. I went to go pickup a car in Cambridge UK and they wanted me to provide a 2nd document to prove my address. They seemed so surprised when I told them that "No, I don't have a utility bill with my address on me" Never rent from this company..... read more

Terrible service. Waited 40 minutes from in the door until getting a car (maybe longer since I still don't have it). The clerk spent 10 minutes entering a "profile". They have a queueing system like the DMV so I waited 15 minutes even to get served. Awful. Go to Enterprise, where I have never waited even a few minutes. Update: in the end it was over an hour before I got off the lot. Turns out they don't have a process for dealing with existing car damage. That took another 15 minute to deal with, since otherwise they would no doubt charge for it when I return the car. Just don't even think about using these people! read more

Agree with others about the hidden fees. I purchased car insurance on Expedia, only to be told it wasn't valid and would need to buy their car insurance. (Apparently this is listed somewhere in the small print.) Additionally, there was a long wait, the representative wasn't friendly, their wifi was broken and the coffee machine wouldn't take coins. SO much more smooth with Enterprise or other. Europcar's cheap prices aren't worth it. read more

We waited over 1 hour to pick up our pre-reserved rental car. The agent was insistent on renting a much more expensive car to us. I had to pull out the rental agreement to get the car we booked. He then told us it would be too small. After much insisting we got the car we booked and it was fine. I would never rent from this agency again. And if one does expect the worst experience possible. read more

Utter rip off. Kept waiting for ages, despite pre-booking, and RIPPED off in hidden charges - over $800 more than quoted. Crooks, use someone else! read more

Stay well away. Total scam- renting cars is a side business. They make their money from upselling you on insurance and false insurance claims. The insurance cost me over 500 pounds for 2 weeks of insurance and I have a clean British drivers license as well as a clean US license. That is with a 1000 pound deductible. That is on top of the price of hiring the car which is a reasonable price that they lure you in with. Europcar laughed at us when we wanted to take pictures of the car before we drove away in it saying it was fine to note down that there were minor scratches and dents. We noted down the minor scratches and dents: they recorded no damage and are now putting through a claim for an accident that I never have for a very small dent that was already on the car that they are claiming is much bigger than it was. The horn on the car did not work, there was an engine warning that was coming on repeatedly during our trip and one of the back seatbelts was faulty. If you need anymore convincing not to use Europcar- it took us 2 hours to get the car in the first place. After a long flight this isn't what you need. read more

Absolutely horrible experience. They refused to give us the car we had reserved. I am not talking about taxes and other fees. I am angry that they would not honor the reservation and forced us into a larger more expensive vehicle. After flying 14 hours and being jet lagged as well as stuck at the rental facility we were not in a position to argue. Neat travel and Alaska airlines need to remove this company from its rental options. I will never rent from them again and I will certainly not book thru Nest Travel OR the Alaska airlines websites. Yelp forced me to give one star but I would give them 0 read more

Not unlike any other review you have read on here but this is the most recent experience. Upon arrival to LHR I was told that i was booked in a compact, manual drive vehicle. I explained that we had three adults (which forced a need for a larger vehicle) and wanted an automatic transmission. I asked how much it would cost for the upgrade and was told that there would be no fee. I was given the keys to the vehicle and was offered to take a look at it to see if the size was appropriate. After review I agreed it was a good size and proceeded to the paperwork. Upon review of the paperwork, I noticed additional charges for insurance, upgrade fees, etc that i was told would NOT be there. I questioned the charges and was given an explanation: "The difference in charges will be reimbursed upon your return to the rental location". Naturally I questioned again and was reassured by the manager that they would take care of the additional charges upon return. Imagine my surprise when that did not happen. They use bait and switch and circular logic to rip YOU off. Never use them... read more

Rented online via Autoeurope three weeks ahead of a 30-day UK rental from Europecar. Took more than an hour to get past all the purposeful delays ( car not available; upgrade to Mercedes for only 150 GBP?; then 100 GBP; still no car; need to re-enter my profile, again; insurance to cover the $1,000 deductible Only 29 GBP, I said OK to the one-time charge,; wrong, smaller car; car not where they said). Getting dark, and with miles to go, in frustration I signed the docs and squeezed my wife and luggage into the smaller car offered . Felt scammed, deceived and cheated every step of the way, and I was right! When I got the credit card bill, I had been charged over $1,000 for insurance (more than the rental of car!), as well as about $300 for the larger car I did not receive. I vow never, ever to rent from these crooks again. Just look at the multiple other reviews where these SAME TACTICS are being employed. Still on the process of cleaning up this mess, which is proving very difficult. STAY AWAY ! read more

BE WARNED! Europcar Heathrow run a scam asking you if you would like extra insurances and, when you show them your travel insurance and explain that you do not want the extra insurance, they tick a box you think is confirming you don't want it but, in fact, once you have dropped the car back to them and they have confirmed there will be no further charges, they then take over $1,300 from your credit card (more than the 3 weeks car hire) and then send you a copy of the Agreement where they say you have AGREED to the extra insurances!!! I have explained all of this several times but have had no satisfaction; do not rely upon their customer service to do the right thing, as THEY DON'T!!! I would recommend you use any other car hire company than Europcar at Heathrow!!! I am VERY UNHAPPY to say the least!!! read more

The company will hold your money well after the date you have returned your car and when you call , you are left waiting long periods to speak to someone who will be completely useless in getting the money back for you. In the end you are left in a horribly desperate situation where you can't even access your own money. Don't waste your time with this company, it is just not worth it. read more

I just wanted to say that I had a good experience with Europcar. I have rented from them before at Heathrow and in other countries. When I booked via Kayak / Auto Europe the best price was on Europcar Heathrow. But there were so many scare stories I was extremely concerned. I had all my ducks in a row with paperwork, International Driver license ( which you don't need in the U.K ) Insurance etc. I was seriously thinking of canceling because of their reputation from Google and other review companies like what you are thinking right this second. But that is why I'm writing this since I had a good experience and I hope you do too. Like anything; some people do and some don't. But that is why we have reviews and I would image Europcar hopes it will get more positive reviews. I felt for sure it was going to be a big hassle and push with what I read on Google and other websights. They have a very bad reputation and I was deeply concerned. I had contacted Auto Europe who booked me with Europcar and they said not to be concerned and if I had any problems to contact them. I also contacted Europcar directly and they said I shouldn't have any problems. I didn't. I was surprised. Yes. I did have to wait about 25 minutes but it was orderly. If you have ever traveled at any large International Airport there always seems to be a wait no matter what car company you deal with Including Hertz or Avis. It was very professional. No hard sale. No increase in insurance or scare tactics. Just professional the way it should be. I went out selected my car of about 7 car to choose from which I selected a car I had ordered which was a Vauxhall Astra. It was a good car and had only 6,000 miles on it. It was just fine for the two of us and it was a four door with air conditioning; which we never used once but just glad we had it. When returning the car it was fast and professional . He looked over the car and gave us paper work that the car was in as good of order as we picked it up and we were done. No hassle on the return either. I said to the Europcar return guy that I was surprised by the quality of Europcar and said I was expecting poor quality. They said that they are working very hard to up the star quality and their reputation. They said they had a spotty reputation and they are trying hard in every department to improve due to the fierce competition with all the rental car companies.I wish you good luck with Europcar or any other car rental you choose . read more

If you enjoyed being treated like an idiot and reemed for every penny by smartly dressed school leavers (I will concede they are smartly turned out) then this is your best bet for Car Rental in the Heathrow area. They gave misleading advice on insurance, and wouldn't allow me to drive off with my comprehensive credit card coverage, instead having to plonk for 24 quid a day (yes a day). You are not a customer, you are a sales opportunity. AVOID! read more

This is a place to avoid. I arrived at 10:50am on a Friday morning and waited an hour to pick-up my prepaid rental. When I finally arrived at the desk I found the agent was collecting profile information to make it quicker next time - LOL there will not be a next time! She hand wrote out a insurance form and retyped (with errors) my license details - I didn't time the agent but she must have taken 15 minutes to process me - I had booked with Hotwire and prepaid the rental so I should have been quick and easy. She also tried to upsell a car at twice my rental rate, told me I was liable for $18,000 which would be charged to my credit card if the vehicle was damaged. I dread to think how long the wait would be during a busy season. read more

As soon as we arrived to our destination our tire was flat. I've made over 30 phone calls trying to get help, everyone seems like they have no power to help us. Several of the people on the phone had aggressive demeanors which I have already reported. Never using again. read more

Great Service Great Price Helped me find the appropriate car Drawback: Checking slow because too much time was spent trying to. upgrade everyone! read more

EUROPCAR the WORST hire company you are ever likely to come across. AVOID AT ALL COSTS. You pay extra for 'Model Choice' car that apparently guarantees a specific car, but then apparently it doesn't guarantee anything, its just a scam. I cancelled prior to the 48 hour cancellation period and was even told in writing I would not be charged a fee, and still they charge me £45!! Phone lines on hold constantly, no one wants to help. AVOID THIS COMPANY read more

Worst car rental experience ever... First, we got a flat tire on a Saturday and, despite numerous calls to their roadside assistance number - and several satellite offices - we were told that no one could come out and replace the tire until Monday. When the van arrived, the technician explained that they are contracted via Europcar with 24/7 service! Europcar refused to refund the 2 lost days. Second, we were informed that the only vehicle with GPS required an upgrade of three times the cost. And this was after they tried to upsell me from an economy car to a Porsche Boxter. read more

One Attempted Scam After Another A car that stunk of cigarettes so badly that it made us feel sick and required us to drive with the windows open. A car so covered in dings, dents and black tyre debris marks that we just knew that we had to photograph and video it in every detail as none were shown on the Vehicle Condition documents handed to us. Upon return of the vehicle you can guess what happened; their subsequent vehicle inspectors then identified the worst of the pre-existing dings, marks and dents and we were told that we were responsible for them... When we showed them the photographic evidence taken on a mobile phone (which have time and date stamps within the files) their inspector neither apologised nor acknowledged that we were correct. Quite clearly this was a deliberate scam to extract our entire £300 deposit from us. Finally when we checked our bank statement we see that they slipped a £25 'Super Loss & Damage Protection' out of our deposit monies. At no time whatsoever were we sold this nor even told about this - they simply STOLE it from our account and we are now trying to get it back. Thankfully we're not having to try to get our deposit back because we were too smart for them and took photo's and video. Do yourself and indeed anyone you know considering renting a car through Europcar or Easyjet a massive favour; NEVER rent from Europcar, take photo's and video of ANY car you hire from anyone else on your phones and use a Credit Card for payment because these people WILL scam you any way that they can often in the knowledge that you live miles away or there is a language barrier to negotiate. read more

Well this might not really be a fair review, since maybe this an exceptionally busy day with an unexpected influx of patrons but I've been waiting along with hundreds of others for service even though we all have online reservations. For 2 hours plus now. We still have a dozen groups ahead of us. My advice is to make sure you sign up for any "skip the line"/self-service programs are available. This company should invest a bit more in their service logistics systems. read more

Our family has used Europcar exclusively for the last five Summer vacations in Spain and Portugal. Even more so I was shocked to see the dismal reviews of the company before renting again in Malaga this year. Thankfully our worries turned out to be completely unfounded and my experience has remained positive. I am writing this review in an attempt to balance the overall impression of the company. We arrived at Malaga airport from London, UK and it took less than 30min to claim our reserved rental car. The agent was courteous and efficient. She did try to convince me to "upgrade" to a larger vehicle for our family of four but didn't put up too much of a fight after I insisted on the original arrangement (compact wagon). She also impressed on me the need to add extra insurance which I also declined since both my credit card and my personal car/home insurance would cover any liability. While many critics object to these "coaxing" tactics on forums such as this one I have realized that they are now standard practices of all rental car agencies. In an extremely competitive industry made up of chronically underpaid agents they are "encouraged" to sell unnecessary add-ons (upgrades/insurances) in exchange of bonuses or commissions. We returned the car exactly a week later to the same location. There was no fuss and it took exactly 5 min with another extremely polite agent. Now, reading about claims of preexisting damages that were not noted upon departure and then added to the bill after the fact: I never had such an experience but I would advise as a precautionary measure to carefully inspect the vehicle upon receipt (not yet driven) and have an agent note on paper any preexisting conditions NO MATTER HOW SMALL. Take MANY close-up pictures with your cell phone. This should add only a few minutes to your journey but will save you many worries in the (unlikely) event that ANY company could hold you liable for damages to the vehicle after the fact. Cell phone images should be time-stamped and should hold up in court should it absolutely come to that. These images are especially useful because as some have noted many garages are dimly lit. It is very easy in the haste of the moment to miss a spot. I would also encourage to inspect the car AGAIN in day light and email any newly found damages to the company IMMEDIATELY. Again, the time-stamp of the email will serve as verification of a pre-existing condition. I hope this review will help some over their worries to rent from Europcar. Bon Voyage! read more

I made arrangements through AARP travel center for Advantage rental for $512 for my rental period. When we arrived we were brought o Europcar. After a red eye flight, all we wanted was to get our car. First they tell us, a diesel vehicle is available, it is an upgrade, but the savings in gas alone will pay for the difference. He intimated it would cost about $200 USD more. Then he tells us that our credit card will be hit for a large deposit, but would be refunded completely. Meanwhile they put the contract in front of us but first goes to get his supervisor to make sure she "approves" the deal he's giving us. She nods yes, and then he starts asking us about our trip, while my partner is signing the contract he's writing down on our envelop that we must go punting in Cambridge, blah, blah, blah. In retrospect this was the most amazing deceptive practice acting job--like an entire play! Let's just say we ended up paying $1900USD total--quite different from our expectation for a car that wasn't that much of an upgrade, but they have us by the you know what, because we did indeed sign on the dotted like. We saw Great Britain pounds first off, then additionally, he said it was the deposit--smoke and mirrors, let's charge the Americans up the wazoo. read more

Got to say I was worried after reading the reviews today especially after a lack of information when I picked the car up but have to say the return was easier than I anticipated & the guy checking my car was polite, friendly & found no issues. The bus driver also waited for me & took me directly to the terminal so I'm all fairness I'm happy with the service I received just over customer service could be improved in regards to location of car, what to do when leaving the compound etc. read more

Never again! I recently rented a car through Europcar on the Aer Lingus website and was charged an exorbitant fee for a one week booking. The $260 fee was payable to "CARHIRE ONLINE TRANSP". This represents nearly half the total rental fee. I have since complained to Aer Lingus and Europcar but have yet to hear back. read more

Unbelievably chaotic system, took 45 minutes for pick up followed by over an hour long wait to pick up car. You have to take a ticket while the checking staff try desperately to avoid working, scowling, getting up for bathroom breaks after serving one customer, then returning 20 minutes later, that type of thing. Then after all the wait I was told to take any car from section 3 -which meant one badly scratched up choice. I have used this facility many times before they changed the system without real problems. This is also National and Alamo. Avoid at all costs until they rethink!!!! read more