Renter Beware. This company engages in "bait and switch" tactics with Alamo car rental. We rented through Alamo's website and requested an automatic transmission for around 180 pounds. My wife verified via phone with Alamo that we indeed had rented a car with an automatic transmission. When we got to the site (Europcar handles the european business for Alamo) we were told that Alamo only showed us as having requested a manual transmission car. And, oh, they didn't have any automatic cars in stock, BUT if we rented the ONLY automatic transmission Europcar it would be 900 pounds!!!!!!! The manager tried very hard to get us to buy car insurance, aggressively questioning whether we had insurance. We finally told him NO. Also, he stated that we should buy Europcar's 'gas plan' which was a "great deal" and that there was NO gas station within 20 miles of Heathrow airport. We told him NO. And when we came back to drop the car off, I filled up at a Texaco gas station one half mile from the Europcar drop off. This business is a ripoff. You are better off going to Enterprise or Hertz. In our experience Alamo and Europcar are participating in "bait and switch" arrangement. read more

This place is all about UPSELLING - you will spend an hour in line while those ahead of you go through the process. not what you need after a 10 hours flight Two types of car rental places - those that rent the car you want, quickly, at the price agreed, and those that delay you an hour in a long line, while they upsell every customer on higher price cars ("how many of you are there?"), full tanks of gas (why would anyone accept that option?) and insurance options. read more

DO NOT HIRE A CAR FROM THIS COMPANY!!! After travelling 9 hours from the states on very little sleep we arrived at the rental hub. The lines were not long and the representatives were nice and prompt.(OK so far) I booked online at rentalcars.com to get a cheaper price included the insurance and made sure to bring all my paperwork with me to the counter. The representative tells me that they don't have the car size I requested so they would upgrade me for free. Being tired and ready to get to my lodging I happily agreed and left. Now I am back home I receive a charge on my credit card for 745.49 USD. When I dispute this with them Europcar sent a return email saying that all the charges are valid since I upgraded the vehicle and that they had to refill the tank with fuel (I returned the car with a full tank). I have further escalated this issue but no response as of yet. If I do not get one soon I will be seeking legal counsel. So in short. DO NOT HIRE A CAR FROM THESE CROOKS!!! read more

Do not hire from Europcar! They have ripped me off for £625 worth of damage for a bumper scratch (passenger side) which was found upon returning a car at Dublin airport. The damage was not caused by me but the agent attempted to justify himself by highlight how easy it is to cause such damage without me realizing at the time. Funny how he walked straight to the area of damage when greeting us from his little cabin! Awful, criminal and all relevant authorities have been made aware of this disgraceful business model the company put into practice. AVOID! read more

DO NOT RENT A CAR FROM THEM!! If I could put 0 stars I would. This has been the WORST experience I've ever had with a company in my life! I have never left a review on anything before now, but I feel if I can keep 1 person from using this company then it will be worth it. I am going find every review site I can and make sure that as people as possible know not to EVER, EVER rent a car from this company again. Here's what happened: The employee that did this was Ali on 13/08. We hired the car through rentalcars.com for $511.91. When we arrived I was offered the option to upgrade verbally, and I denied the option and told Ali that the original car we had reserved was fine, and I had no interest in upgrading. Then I expected the keys that were be brought to me to be for the car I had asked for. He brought back two keys one to a Mercedes and one for an Audi. He treated the Mercedes as the car that was booked under my reservation and even told me that it was going to be cheaper than what I had paid in my reservation because of the VAT refund, and then offered the Audi at a higher price (which was the assumed last chance to upgrade). My understanding was that the Mercedes was the car that had been reserved and it was being sold that I was actually going to get a better deal now with the VAT refund, and the Audi would have been the upgrade. Ali told me that the Mercedes would only be 390.00 after I received the VAT refund. This was my first time hearing of VAT refunds, so I asked what he meant, and he told me that when you purchase items with a tax on them, that tax would be refunded at the Tax Refund in the airport when I came back home. He, then, told me a story of how his girlfriend does it all the time when she comes to shop in England. So now it is looking like instead of paying the 511.91, I would only being owing 390.00. The total ended up being 538.20, and I assumed the difference didn't matter because I would be getting the refund, so I didn't question the difference. At no point in the conversation after I had refused the upgrade, had it been made known that I was upgrading from my original reservation, so I signed the paperwork believing I was signing for what I had originally agreed to in my reservation. We would not have realized that the upgrade had taken place until when we were returning the car, my wife asked about the VAT refund. Employee Ashley(Ashleigh) told her that VAT isn't refunded on car hires. Then he asked to see our paperwork, and asked if we were aware that we had been upgraded. We said no, and he told us that this employee (Ali) does this all the time. That he makes it look as if you are getting your regular reservation, and lies about the VAT refund to make it look like you are getting a better deal on your reservation. He actually told me that Ali DOES THIS ALL THE TIME!! Then, he gave us the customer service manager's (Debbie Cairns) card and said to call her and she would straighten it all out. So, when I get back to the US, I call multiple times to no answer, and when I email I find out she is out of the office for the week for vacation. Her colleague Jo Lynch does get back to me and says she will investigate it, and will let me know in 7-10 days. I get an email on Sept. 7th stating that it has been investigated and because the paperwork had been signed there is nothing they can do. So I called and talked with Debbie, who didn't seem to know anything about the claim, even though, she insisted that it had been thoroughly been investigated. And she just told me to take it up with the main customer service department. So, I called them after spending 5 minutes on hold, and another 30 minutes explaining my situation, I'm told another 7-10 days wait while they investigated the issue. 10 days come and go, no response. So I call up customer service yet again (mind you I live in the US, so it's not cheap) to find out they had emailed me a response. Denied once again, for the same reason. Upon further questioning, I find out they had sent the email to the wrong email. And it wasn't an oops we put in an extra letter mistake. The email they had was nowhere near what my email address was. They said the claim was still open for review and investigation, so I asked to be called by the case worker to tell me their decision, which the customer service rep said they would do. Guess what, the phone number they had for me was completely wrong as well. And I still have yet to receive a phone call. I've just gotten the same email from a different customer service rep, not a case worker, that I've been denied yet again. AND to top it all off. They charged me for an extra day, my rental was for 13 days, and I have been charged for 14, which was brought to their attention over a month ago, yet I have still have not received that refund. SO PLEASE, DO NOT RENT WITH THIS COMPANY. THE EMPLOYEES WILL LIE TO YOU, AND TRY TO TAKE ADVANTAGE OF YOU. read more

We went to this company thinking that we would have a great experience. We prebooked our car only to have the guy change our car rental of which it should have cost us $330AU and it ended up cost $1400AU all I say is be very careful about who you book with and what it should cost you. read more

I will never rent a car from this company again. The counter attendant lied to me when I told him that I did not want to take out the premium protection package as I already had my own insurance. He said that I had paid everything and that there would be no extra charges. Imagine my surprise when Europcar charged over £400 for the premium protection package. I requested a refund and was refused. THIS COMPANY OPERATES IN A FRAUDULENT AND DECEPTIVE MANNER. read more

This was our second car rental with Europcar in 2017. The first was in Naples Italy in May, after which Europcar sent us a discount coupon for another rental. We used that coupon to rent another car at Heathrow in August. Both reservations were made online with no problems. Checkout was easy, and yes they always ask you if you want insurance, etc., but that is true for any car rental including in the US. Return for both rentals was especially easy and prompt. We will definitely rent a car with Europcar again and recommend this company to friends. read more

Booked car online from Australia worked out about £280 pounds for 17 days . 24 hr flight arrived at Europcar re insurance you have no cover so picked cheapest then told re full tank drop off option that there wasn't a service station nearby add on £51 for petrol . Jet lagged not up for querying all these extras. All up £750 not happy. Be careful when booking check your cover and don't get conned into extras........ hard when you are just off a long haul flight. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I rented a car from EuropCar in Nice, France for a few days. When I picked up the car at the airport it already had multiple scratches and damage that was listed on the document I received. When I turned the car in, the attendant reviewed the vehicle and confirmed there was no additional damage and I would not be charged anything extra. A few weeks later I noticed a 787EUR charge on my credit card. When I called about the fee they said it was due to damages. When I asked if I could dispute it I was told I can only do it through my credit card. I am currently in the process of filing a claim but based on other reviews I've read, I doubt I'll be getting my money back. Make sure you take pictures before and after renting, they are successfully scamming foreign customers. read more

Is this Europcar's new way of extorting money from unsuspecting clients? Booked a car from Heathrow via Rentalcars website. The site asks what extras you want, so added 1 extra driver. The quote came back as inclusive of the extra driver, and showed zero cost. Paid the quote, got to Heathrow, picked up the car. Put the extra driver on after a week, then received an invoice for an additional £130, which of course they had already stolen from my card. These cowboys have to be better regulated. read more

I want to give them no stars. Ever since I walked into their office near Heathrow it has been a nightmare. I had paid and reserved a car. They told me the type of car I had reserved was no longer available. The person I was dealing with tried to get me to rent a very expensive stretch car. I was going to be driving on the very small roads in Wales and almost laughed and refused. He was upset. He tried to get me to accept the car again and I steadfastly refused. He talked to someone, perhaps a manager, and lo and behold, the car I had reserved appeared. No one told me the car was ready, I had to ask what was going on. I asked for a sat nav so I could find my way back to my B&B. The man who set it up was very abrupt. No one checked the car with me, or showed me how to use the electronics in the car. They obviously wanted me to leave. The sat nav wouldn't charge, so was unuseable. Luckily we had one of our own. The car was good, no problems. We turned it in. No damage. Everything was good, no additional damage. Well...no. I received a letter in the mail stating that the spare tire was missing and they were going to charge me for this problem. No I did not take their spare tire. We always locked the car. We had big suitcases in the boot. I left mine in there practically the whole trip. It was never disturbed. We had bags and a suitcase in the back seat. Nothing was disrupted. I wrote a polite but a severe letter in response, stating the problems I experienced at the office near Heathrow and stated that I would not pay for a spare tire I never saw nor needed, especially when I look this problem up on the internet and it seems some rental companies play this scam with you--missing spare tire. I guess some poor folks pay, I don't know. So I wait, and wait, and wait. Finally, they get back to me apologizing for the problems at the office and saying I don't have to pay for the tire. I go to my credit card page and it seems they've double charged for the car. Holy crap...I don't think this will ever end. I called the company we went through to rent the car PRN rental, and will have them deal with this company. I really don't want to do any business with them ever again. Please take heed. Use another company. read more

I specifically asked for NO CDW and theft coverage, but I was charged anyway. When I called to rectify it I got the runaround. Customer service said call reservations, reservations said call customer service. I was then told to go to a satellite office and they can fix it...no they can't so they tried to call the London office but got no reply after seven or eight attempts. Also the car was filthy. I also dropped the car off a day early, but because it was prepaid through an agent they refused to refund my money. Never felt so ripped off. Give this rental firm a wide birth. read more

Europecare at Heathrow does not even deserve the one star I gave them. Zero or negative stars would be more appropriate. I prepaid a car through a third-party website. After a long international flight we were very tired on arrival. The first the agent did was to put the paid voucher to the side and tell me that the car I booked was not available. Then he proceeded to tell me that the car I booked and already paid for was £40/day despite the fact the car was already paid for. The agent left to speak with a manger (by which time my printed paid voucher had disappeared) then the agent came back and gave me the "very good news" that they could upgrade me to a Mercedes for the same point. The agent then proceeded to tell me what a great deal he got me. They even did the routine of bringing the manager out to approve the change to a Mercedes. I asked what I had prepaid for and the agent basically stated that I only paid a deposit which was not true. Then the agent stated that UK law requires thatI purchase insurance on the car. U.K. Law requires the car rental company to carry liability insurance but the person hiring the car is not required to buy their insurance. I do purchase auto coverage for the car to save hassles if something happens to the car. The agent basically presented it that it that the driver HAS to purchase their auto coverage which is not accurate. By the time I was ready to leave, I had an £1,100 bill for a car I already paid for. I then reviewed the email which confirmed my car was already paid for. I spoke with a manager who sheepishly admitted the rental agent up sold me to a car even though I already paid for one. I had to threaten to cancel the car altogether and go to another car hire agency before he agreed to get me the car I already paid for. A comparable car to what I booked was amazingly available when I threatened to call the American headquarters of Europecar. The manager also admitted the agents are commissioned and make money up selling customers. My advice to avoid renting through this company but if you do rent through them then make sure you keep your car hire voucher in site at all times. Also keep an email copy on your phone. Also make sure to have the name of their CEO in America in case you have to make a complaint to their home office. read more

A true disgrace. The only thing they did early was charge GBP250 to my credit card the day before I arrived. Fortunately there were not many people waiting to be served as it took about 30 minutes for the clerk to fill out the forms, ask for irrelevant information and then walk to the printer, come back a few minutes later to ask me to sign the rental forms & initial them. Then she decided she needed to scan a copy of my license. Two days later I rented from the Berlin Schoenefeld office - everything ready and waiting and served in under 2 minutes. Heathrow Europcar - you need a manager read more

Renters beware. We hired a small car through Alamo of the Europcar group on line and paid in full. We are in our 70's and after a flight took the shuttle to pick up the car We Thought. We had to wait standing and hungry for two hours. When we got to the desk the officer had to get help twice but persuaded us to upgrade from 14GBP to 20GBP per day but seemed to keep changing what was available. We were very weary and had been in the shed 2 1/2 hours when I initialled forms. Only on walking outside did we realise we had a big station wagon which we did not want and later found out the 20GBP per day was on top and not total cost. We had the car 35 days. Go figure. My signature gives them legal protection but morally they should be stopped from this practice. AVOID THEM. read more

Terrible experience with Europcar Heathrow. I hired a car at short notice for my wife following a family bereavement which she had to travel back to the UK from Australia for. We always reject additional insurance when booking but the agent conned my wife in to signing up it - in her defense this was 7am following a 24hr flight and in obvious emotional distress (the agent asked why my wife was in the country and was told the story). The agent also made her call me in Australia to check we still didn't want it. On top of that she tried to up-sell a car that cost double our hire price - pretty insensitive given weren't going there for a holiday and were facing big travel and funeral costs. Appalling behaviour and still no response from Europcar customer service. We have used Europcar regularly in Australia and other countries with no problems read more

I so agree with other reviewers who rated this outlet poorly. I too was charged for the extra insurance, although I said I didn't want it. Why would I, my travel insurance covered me. But after a three quarter of an hour wait just to get served, in my haste I initialled where the "customer service" fellow had indicated, not realising these crooks make a habit of doing this. They know you cannot do much about it from another country. So it cost me $500, only charged to my card after I left the country. I thought watching the large queues and the slow manner in which dealt with customers that they were just incompetent. Now I know they are dishonest as well. I warn you, do not use this firm. read more

They always tried to sell me some insurance package which is ridiculously overpriced. I insured myself against everything elsewhere and so did not need any extras (such as reduced excess, windscreen or tyres protection cover or total "peace of mind" cover, roadside assistance etc). Once I clearly replied "NO" to offer of one of such packages just to find out later that I apparently was billed extra £32 AFTER the hire has been already completed. I must have been distracted and signed the agreement without thoroughly checking (to be fair, the costs break down was rather complex and included 8 items in total + VAT for some of them). If not for this incident, I was quite content with the services, prices and rewards program for about 3 years (15 hires, 5000+ miles total). The right way to handle this would be to just refund me the £32, but my loyalty apparently costs nothing. That's OK, there are 4 more car rentals in the area (Alamo, Hertz, Enterprise, Thrifty). read more

You must avoid this company. We had to wait 1 hour to take the car that we booked on internet a week before. The guy at the reception will not hesitate to LIE to you. He offer us a free upgrade but guess what, we had to pay for it when we return the car. I asked him if I will have to pay for it and he say no. He explain me the bill was already payed... He also wanted me to take an insurance and a GPS. I had to say no 2 or 3 times. Be very carful with them read more

We just returned our car to Alicante airport and were accused of damaging the car. There was apparently some damage underneath the car. We were told to look for scratches bigger than about 10cm. We were not told to shine a torch around the bottom underside of the car. The damage must have been there and they failed to spot it. I did not crash the car. I did not knock into any pavements or posts. This is the second time Europcar has tried to con money out of me. Avoid at all costs. I am in shock about this as I would admit and know if I had caused any damage. This is the only car hire company that has ever charged me and I have used a lot. I am waiting for them to take EUR300 from my credit card which they have the authority to do supposedly. Crooks. I will be fighting this all the way with these con artists. Check under the car with a torch everyone and AVOID EUROPCAR. I will never use this company again. read more

Never, never rent a car from Europcar. We picked up a car on July 17, 2016 at Heathrow Europcar. We asked for the roadside assistance plan and the young man couldn't enter it, so asked the woman next to him for help. She couldn't add it either. 50 miles from Heathrow we hit a pothole and it ripped a tear in the side of the tire. My husband opened the trunk to change it - to find no spare tire, no jack, not even a fix it kit. We called Europcar at 1:03 pm. 3 hours later RA came, said they couldn't fix it (I had explained that in the first phone call). 2 more hours later a flatbed truck showed up and loaded the car, us and our luggage and took us back to Heathrow. By the time they gave us another car it was 8:30 pm. They assured us there would be no charge - we arrived home to find they had charged us $265, I assume for a tire. 8 lost hours of our trip, sitting on the side of a road, only to be lied to. Rent from Avis or Hertz. read more

Europcar - Car Rental Near Me - Middlesex, XGL

There's not much I can say that others haven't already said. Europcar is horrible. They put an extra charge on my final invoice, which was billed after I was home, and refused to give a valid explanation for the charge, despite multiple inquiries on my part. They tried to charge me for a full tank of gas even though I had returned the car with a full tank. Their customer service stinks and they are very hard to contact. I will never use Europcar again. read more

Europcar Rented Faulty Car, Failed to Give Roadside Assistance & Lied - Europcar rented us a vehicle with an inoperative safety system they should have known was faulty. - Europcar failed to provide roadside assistance they'd promised repeatedly. - Europcar failed to honor their agreement (Europcar breach of contract) - Europcar failed to reply to a letter they received from me about these failures. - Europcar refused to do the right thing after I communicated these issues face-to-face as well as in writing. - Europcar lied repeatedly to us and to third parties. September 10 2017, Europcar rented us a vehicle in Dublin Ireland with an important tire safety system in inoperative condition. Given Europcar's expertise in the car rental business Europcar should have seen that safety system fault indicator and not rented us that vehicle. September 14, that inoperative safety system ultimately endangered our lives when we had two flat tires and the system failed to alert us of the low tire pressures while we were driving. The inoperative safety system rented to us by Europcar resulted in a loss of control of the vehicle from which I barely managed to avert an accident by immediately pulling into the roadside entrance of a business that was closed for the day. Had the tire pressure monitoring system been operative, it would have given me much more time to exit the highway into a safer location such as a service station where the vehicle could have been serviced much more readily. The second breach of contract by Europcar was failure to provide roadside assistance they'd promised in writing. After getting no answer on any of the Europcar telephone numbers they'd provided us, I was able to reach AA at a number Europcar had listed on their rental agreement literature. I explained to AA that we needed assistance because we had two flat tires and gave them our location. It took over an hour for an AA van to arrive. The driver then told us that he could not assist because we had two flat tires instead of one, something I'd made clear when I called them for help over an hour before! Then the AA driver just left us by the road as night fell, providing no assistance whatsoever. So this second breach of contract by Europcar resulted in our being stranded roadside at night in an unfamiliar city. With the help of a very helpful clerk at the Hotel Woodstock in Ennis where we had a reservation for that night, I was finally able to find a telephone number answered by Europcar. But even after explaining our dangerous situation, Europcar refused to provide any assistance nor a replacement vehicle until the next day, something that was obviously not feasible given the location of their car blocking a business entrance as a direct result of the inoperative tire pressure monitoring system Europcar rented us. So we had to find assistance on our own, which we did with the help of local good Samaritans. Then at our own expense, we replaced both tires and had to continue driving the vehicle for the rest of the trip very cautiously. September 15, talking precious time from our vacation, I wrote and sent Europcar a letter detailing their multiple breaches of contract and including a copy of the receipt for the tire replacement. Europcar never replied. So September 21, I discussed this face-to-face with their staff at the Dublin airport when we returned the defective car to them and requested a partial refund and hand delivered a paper copy of the letter I'd sent Europcar online. Though our actual damages were much greater than the refund amount we requested, Europcar failed to grant us even that partial refund. And to make things even worse, Europcar has lied repeatedly about the incident to us and to our credit card company falsely stating that our "claims are totally fictitious". read more

Update: Got a dart charge (toll) violation. Europcar sent me the notice 6 weeks later, way beyond the 2 week reduced fine period, so now the fine is double. They also charged me a $54 administrative fee to send me the notice 6 weeks after the fact. Money gouging unethical practices. I can not believe these guys are still in business. They prey on ignorant foreigners. read more

I travelledl into Terminal 5 Heathrow because the Terminal is very convenient for M25 going west and onto m3. All the advantages are removed because the car pick up isn't at Terminal 5. There is NO signage telling you where to wait for the shuttle bus to the car hire depot. There was a long wait at the depot with a ticket number system. There was confusion about my booking and I was initially offered someone else's car. You go out and chose your own car from a long line - some with sat Nav, some without. You have to get in and start them up to see if they have gPS or not. I had luggage to carry to, so all very awkward. The car I chose had a scratch that wasn't noted on the paperwork so I searched again. Then you have to queue to get out of the depo through a barrier where the papers are checked. From getting off the plane to driving away took more than an hour and a half. Very inconvenient and won't use them again. read more

This company really sucks. Booked a car in Loreto Mexico for $4 per day! Great deal, until they surprise you with mandatory $24 per day "liability" insurance. This is not the normal CDW for the car. If it's "mandatory", then they should be required to include it in their rate so you know what it it. I could not find anywhere where it gave the price for the insurance, until getting surprised at the counter. Terrible. read more

Wish I could give 0 stars. 2 hour wait for the car, not because of heavy cues (though there were plenty of people waiting around) but because the idiotic agent wouldn't stop up-selling more expensive services! We booked a car months before our trip, then arrived after a 10 hour flight with 2 small children only to be heavily pressured to take a much more expensive vehicle, pay 1000 quid for 12 days of insurance, etc, etc, etc. He emphasized that our luggage would not fit in the car we had booked but would not show us the car we had booked so that we could make the decision ourselves. Utterly ridiculous. We will never hire from Europcar anywhere ever. again. read more

I should have checked the reviews before renting. We had booked our car through Travelocity and given a total rate of less than $250 for two weeks. This did not include insurance provided by the rental car company. I have always used my own insurance company and/or insurance provided by credit card companies instead. However, Europcar required their insurance of 29.88 pounds per day (the minimal level). This resulted in an additional expense of over 388 pounds. I was not the only traveler who experienced this, as another person renting at the same time ran into the same problem. read more

This company should be avoided. The staff clearly are not happy working for this company and their attitude shows. The biggest problem however is extra charges. As you approach Gatwick, you will likely cross a bridge, the Dartford Crossing. There is no toll booth, and not much signage to tell you that this is a toll crossing. With Hertz, Budget, etc, the staff will ask if you have been on a toll road and simply pay the charge for you and add it to your bill. Europcar charged my 36 pounds to forward the notice. They sat on it for a week before doing so, then even though they had my email and phone, they sent the notice to Canada by mail. Naturally the deadline had passed and the fine was now 35 pounds. Like many others have said, this company will try anything to squeeze extra money out of you. Lousy service, and staff that just don't care. A much better option for discount rentals is Sixt. read more

I've used Europcar a few times recently. Always a quick, & easy process. The staff are helpful and I have generally had a good experience with them. I will continue to use their service. read more

Car was fine, but rental experience was terrible. Wait was far too long, and I learned why: each rental experience includes the agent trying to at least double your cost by adding useless costs on top of agreed rental amount, and the customer trying to refuse and get them to agree to the agreed-upon rate. Shameful. Also, no agent available to check car back in early, they advise just leave it with the keys in it and hope for the best, not acceptable. Beware of this place. read more

Do not rent from these people. Their only desire is to sell add-on insurance. I had to answer multiple times that I did not want their insurance, since my US Visa card covered me. They kept pushing the coverage for tires and wheels. I had to sign a paper that said I understood the cost of the car was £16000 and that I was liable for the entire cost. Of course, when I turned it in they found a scrape on the wheel that I didn't note when I rented. £140. The guy checking me in said "just charge your travel insurance." It sounded like it was all planned in advance. Never again. read more

This is rip off central, same experience as others they claim that they are upgrading you and then rip you off massively, best avoided or suffer the consequences. read more

NEVER USE THESE PEOPLE! Recently had an incredibly disappointing experience with the heathrow europcar. We had prebooked a small car for $600 Australian and on arrival we were pressured by a sales rep telling us our luggage would not fit into the car we had booked and constantly pressuring us into upgrading to a larger vehicle. We agreed eventually because we were tired from our flight from Australia and were told that there would be a small up-charge. We returned home to find that we had been up charged $1400 for a total of over $2000! The company is now refusing to reimburse us for the dishonest behavior of their employees. read more

Horrid experience! Sold a different car under the representation that it would be a nominal charge. Turned out to be over 30% more!! Also charged twice for roadside assistance - through Rentalcars.com and Europcar - and Europcar would not refund the overcharge. Buyer beware. read more

Took about 30 minutes to get the car. Car was clean and in great condition. Waiting room was crowded and they seemed understaffed, but apart from that a good overall rental experience. The shuttle to and form the airport was great, and quick. Price seemed fair and no hidden charges for me. read more

I rented a car from Europcar with 2 friends on a trip around the south of France. They were AWFUL. We were charged a bunch of extra fees that they were very unclear about when we first picked the car up. They also sold us a SatNav as they insisted that we would need one, without telling us that there was one already in the car. They then refused to let us return the SatNav that we had not used, and we were charged for the full SatNav rental. If you don't want to get ripped off and you have any other options, don't use Europcar. read more

There were TONS of hidden fees when we showed up for our rental including a charge of 2000 Euros as an "advance" in case there was any damage to the car and we had to sign something that said we'd have to pay the 32,000 Euros to replace the car if anything happened to it. That was scary! Because we didn't use their insurance (our credit card covered everything), we had to pay extra for roadside assistance. The car was clean, new and nice, but it was a real bummer to have all those fees and stipulations added on at the last minute. Drop off was easy and thankfully we had no damage, but if we would have, it would have been a nightmare. read more

i recommend this especially if you need to go on a long journey,are on holiday or if you car are at the mechanics.just off terminal 5...it is abit difficult to get to seeing as theres no buses that run near or a pavement for people to walk in. anyways the price was fairly cheap as i've booked through travelsupermarket.com.i rented a vauxhall astra which wasn't too different from my own car.i absolutely loved it and didn't take long to get use to.i didn't damage the car so that was ok!other than that i liked the service and would book with them again! read more