I took in my class ring for what I thought was a simple sizing. I figured the work should take a…read morefew days at most. After almost three weeks I finally phoned them as I thought they might have lost my phone number. Based on the response of the person on the phone they had not even started the work yet. I was informed that they would 'call me' Three days later I received a call that the ring was ready. When I went to pick it up I discovered that the stone (which is synthetic) looked like it had been 'cooked.' The color had changed from a sparkly sky blue to a muddy greenish blue that looks like there is algae underneath it! When I questioned the damage, the explanation given was that in order to size the ring heat had to be applied and the heat damaged the stone. I think a competent jeweler would have advised me of that up front. No apology or correction was offered...we will never do business there again and suggest that you take your business to more reputable jewelers.

I love gold dust. Don the owner and his staff Tao, Lois, Marcia, Vanessa and the rest of the staff…read moreare the best. They really care about their customers and go above and beyond to make their customers happy. Don can fix anything and design anything you want. They have a great selection and my family has been very happy with their many purchases. They are down to earth and make you feel comfortable, not a snobby jewelry store. Highly recommended! I wish I could give them more stars.

During a recent stay in Hope, and first walkabout of the downtown area, daughter and I found a new…read morestore located in a very familiar to us location -- formerly 'Cat's Meow', it was now 'Kerfuffle Creations'. The shop was closed when we first 'discovered' it, but open on a next day walkabout, and a chance for us to get inside, and catch a first-hand look at the offerings. We received great service from the host tending the store at the time we were there. She provided very friendly, informative, and accommodating help to all the questions re: what we were seeing. We came 'so close' to capturing a couple of crafted figures. We resisted this time -- thinking, the store's new, selections are so minimal -- let's wait a while until the shop and its offerings 'mature' a touch, and we get back for another look.

A great store! Just what Hope needs. A place where your spiritual self can grow and be nourished. I…read morecan tell by the knowledgeable owner, this store will only get better and better. She sees right through you and will help you to get what you need.

The stay in Hope last week provided daughter and I our first look at the shop's relocation from…read more3'rd Avenue to Wallace Street. Though closed our first day in town, it was open the next day, and afforded the two of us with a quality look around within the new facility. We had the opportunity to see the variety of crafts being offered at the time. And at the same time, have some friendly and informative chats with the owner, and artist of the wonderful wood carvings, and other handcrafts (including some very lovely jewellery, painted stones, and the like) offered for sale there. During our walkabout within the shop, a small balck bear wood carving in the studio displaying the various carvings, caught daughter's eyes. She saw it, and could not get her attention away from it. We walked about, but it was 'the' piece she came back to, and decided it had to go home with her. I could not disagree with her decision -- I liked the piece very much as well. The artist agreed to sign it, and pose for a photo with her (I attempted to capture the moment, and a couple of additional photos of her and bear when back to the motel). 'Beadifferent' was a fun and productive stop for us. We have always enjoyed getting to this fine shop, and seeing the crafts, and all the "stuff & such" for crafts, including the great variety of beads, accessories, and etc. And seeing them displayed in the new shop was a additional treat.

From the owner: We carry a wide range of beads, semi-precious stones, findings, stringing materials, chain, wire…read moreand tools. Local carvings and unique handmade jewelry. Artisan Soap made in Hope, BC

Edited to respond to the owners condescension: Based off…read morethis reply I think the style of customer service speaks for itself. Saying I was happy with the option to use a clasp as opposed to a weld shows the lack of awareness. I was not thrilled but had promised my 8 year old and drove 30 min for the appointment so felt stuck. Very quickly after I initially contacted you with concerns, my daughter's bracelet fell off and was unfortunately lost. You offered to re-weld mine but about a week later prior to being able to even consider making arrangements to come back for a re-weld mine also fell off and I've been unable to locate it. The reason for this review now is because Yelp suggested your establishment, and yes I would still be bothered when I spent $100 on now missing jewelry shortly after purchase. I've since had a new one placed on myself without ANY issues. It's welded very strongly. And I got my daughter a bracelet with a clasp that is age appropriate and it's remained on through school, sports and normal 8 year old activities without issue. Sorry to upset you with factual details of your products and services. Your clasp was obviously subpar as was your welding skills. Why would I come back to have you weld it again when your welding abilities didn't last even a month? I suggest kindly touching grass. Original review: Got a "permanent" bracelet that fell off within the month. Should have just ordered a bracelet elsewhere. They clearly don't know how to weld correctly. Their customer service needs work as well.

I have a nice experience here working with the shop owner on creating a custom ring. I had wedding…read morerings and leftover rings from my grandparents and parents that really were not useful to me. I wanted the gold for something that would carry their memory and also be something that I would enjoy. I took all those rings and she used my gold to cast a new ring for me. The result is a very nice looking gold ring that is made up of my families gold and has my grandmothers wedding diamond in it. And I wear it regularly and really enjoy it and enjoy the memory of where it came from.

Quick and easy watch band repair! Marcus was welcoming and very helpful. Would highly recommend.read more

Marcus did a fantastic job making a solitaire diamond ring with white gold for my Sweetie on…read moreValentine's Day. John in Rossland.

Bought 3 puzzles at 7.99, all three had a piece missing. I realize that they can't be checked due…read moreto volume, but seriously they are way over priced as they can be found for as low as 3.00 anywhere else. very disappointing, The price on puzzles should be dropped, as this is now gouging! Yet another reason not to go back!

The prices are getting too high. Clothing prices are way too high. This is especially true for…read morelarger sizes. They have no decent women's pants for under $15, for example, and larger sizes are $20 and more. You used to be able to get a good pair for $5 or $6. Still, if you are willing to come in often, you can sometimes find a good buy. The selection on some clothing is getting smaller and plus sizes are hard to find.

Delong studio is a hidden gem and well worth the stop. Beautiful quality pieces and expert service…read moreand help. Unique jewelry you won't find anywhere else. Also wonderful people to work with to make best choices and cater to individual needs. Make sure to stop. Check hours before you go.

DeLong Studio is an intimate shop in a pretty garden setting, with an incredible selection of fine…read morehandcrafted sterling silver jewelry -- including lots of one-of-a-kind pieces with custom cut stones and semi-precious gems. I absolutely love it here; the staff is so warm, accommodating and friendly (never pushy), creating a relaxed and enjoyable shopping experience. And I always find something special and unusual (well, usually several pieces!) that know I'll enjoy wearing forever.