I absolutely love this place! The team is fantastic and you're always in good hands! I only go to…read moreRachel for all of my beauty needs and I'm constantly getting asked where I get my lips done, etc! She's the best in the game! Luz is so kind and always takes good care of me. Customer service and attention to detail is fantastic! I love coming here and I trust them with everything. 10/10!!!!

I do not recommend this medical spa for any services. Over the last few weeks, I have watched my…read moreface go from beautiful to deformed due to improper injection techniques and not diluting my Hyperdilute Radiesse enough. The provider stated they used a 1:2 ratio in my neck when it should be 1:4, which is why I have lumps all over it. I found out just how many calcified lumps I had when I had to get a CT scan with contrast and found out the hard way they show up on a scan, unbelievable (I could have let the doctor know before they did it if I had known, but I had to get a second scan to rule anything out). My primary provider does a 1:4, and it is on almost all information that a 1:4 ratio is the way to do the treatment properly (For treating neck laxity, a higher dilution (like 1:4) is often preferred as it allows for more even distribution of the product across the area). But they did a 1:2, so I have a lumpy neck now (not very attractive). For the under-eye filler, which I was reassured Rachel knew how to perform better than anyone (her words), both eyes looked different. The right side had an odd sack of filler under the right eye, and the left side stayed bruised for a very long time and was lumpy and uneven (both sides were not only different; they made my face look horrible, and it aged me). To make matters worse, I had a Hyperdilute Radiesse treatment done under my chin; I now have a heavy pocket filled with calcium (again, because it is not being diluted enough). I gave the provider a chance to refund the under-eye filler (which I paid $900 to dissolve, which she assured me she would take care of when we met, but she did not. So, I paid $1,200 for a treatment that deformed my face and $900 to have it all dissolved so I could look normal again. This means I am $2,100 out of pocket and will need to return to my primary provider to get things looking good again, so yes, more money. Even after meeting with the owner to discuss my issues, which she apologized for and agreed that my treatments were no good, she still only provided me with the last two Hyperdilute Radiesse treatments that I never received. Still, even that was not the right amount (it should have been $1,600, not $1,500). I took time out of my day to meet with the owner on a Saturday, who took pictures of my face and wrote a note to my main provider about how to reduce the LUMPS on my neck from the improper injection technique by Rachel. It pains me to put this on a review, but I have allowed enough time to give this Medical Spa the time to make it right (not to mention my own time). I knew something was wrong, so I emailed on November 8, 2024, at 8:43 a.m. The office staff ignored my first email, so I had to call to explain how bad my face looked. She said to wait another week (which had already been three) to see what happens. Wait another week; I'm sorry. It's my face, for crying out loud. I am beside myself in explaining why they would not do the right thing. Please know you need to be careful here! Avoid this place if you can. They say they can do something but overpromise and underdeliver. What they did to my face was unacceptable, and I had to tell others what happened.

Best environment from the plants to the boutique. Christina is a professional who knows what her…read moreclients needs. For a first time client to on going clients. I love this location. I live in San Jose and would definitely make the drive. I got bptox this past birthday and the rumors are true, Botox release a happy chemical. I'm in such a good mood and no more headaches. No bruising or scares!

Christina and her staff (the amazing Alize) are the definition of WOMEN EMPOWERMENT. In this field,…read morethis is the utmost important trait to have. Christina is so caring and advises you on what's best for you. Her technique on procedures are impeccable. Her specialty is lip enhancement. I will be editing and posting pics once I get my lips to where I want and my facial threading procedures done! Stay tuned for my updates! Attaching her Instagram here.

Everyone at Peninsula Glow Medical Spa is very friendly. The office environment is professional…read moreand relaxing. I had a treatment from Donna who was friendly, efficient and very helpful. I never felt rushed. I highly recommend this office.

I prepaid for a Clear + Brilliant facial package and, yes, I missed a couple of appointments. I…read morefully understand that policies exist--but what's disappointing is how this was handled after being a loyal client for years. I've worked with Stacy across multiple locations and continued to support her business wherever she moved. After that level of loyalty, I didn't expect to be told I need to pay an additional $100 just to reschedule, while also being denied both a refund and the ability to use my remaining (third) facial credit. It's not about the missed appointments--it's about the lack of flexibility, communication, and customer care for long-term clients. Just something to keep in mind: don't rely solely on the 5-star reviews. Make sure you clearly understand their policies before committing or prepaying.

I absolutely LOVE my lip fillers! It was my first time, and everything was explained so clearly…read morethat I felt completely comfortable throughout the whole process. The results are amazing, and the confidence boost is unreal. Now that the swelling has gone down, I already want to go fuller! I'll definitely be booking again in the next few months. Highly recommend!

I tried reaching out to Griselda and she blocked me on Instagram. She couldn't care less about her…read morepatients satisfaction and only cares about money. She asked me to come in numerous times for the same area and now I'm left with my forehead looking really bad. I did go initially for a low dose but went back and got more like she recommended and I'm way past the maximum units for a forehead. Please save yourself the headache and embarrassment do not go here. Also she is very rude and does not care about her clients. Her comment is so fake. She never wanted to help fix what she did to my forehead she just wanted me to keep going back and pay more money.

I do not like leaving bad reviews, so I will just say my second experience here was not what the…read morefirst was. I will not be returning. I had my appointment on a day the bank was closed, unaware it was closed. You go through the bank to get to the beauty bar. When I arrived, the bank door was locked, so I called to say I was there. No answer. So I left a message that I was outside & to please call me back. I also sent a text. I waited 15minutes before giving up & going home. My call was returned the next day. " I wondered why you didn't show up. Why didn't you come in the back door?" For one, it was my second time being there. How was I supposed to know there was a back door? And two, if a client does not show up as scheduled, maybe check your voicemails and texts?

One would think that scheduling online is easy and convenient. However that wasn't the case. I…read morebooked online only to be informed that day wasn't available. I tried rescheduling for another date for over 2 weeks and no response. I recommend everyone go elsewhere where they actually care for new clients.

I do hair for a living and clients are always talking to me about what they do and who to go to for…read moreevery kind of service you can think of. So my client Janice came last week and I immediately noticed a huge difference in her skin. I was actually blown away. The service Janice received is called Silk Peel Dermal Infusion. Cara Hopkins is the technician who she saw. So I had to check this out! I called and made an appointment with Cara. The front desk was totally kind and helpful over the phone. Cara is one of those people that you feel like you have known all your life right away. The treatment was about an hour, and I can't tell you how different my skin feels. Its tighter and the tone of my skin is almost perfect! Its over the top and was relaxing at the same time. If your thinking of more botox (been there) you may want to try the Silk Peel first.

Horrible communication! Phone calls are answered by a call center located who knows where and I was…read moreunable to contact that is actually in the office. I had recent skin lesion surgery, with complications and needed urgent advice but the call center was a maze, "press 1, press 2, etc." and they had no idea what to do. They stated that they would forward a message to the office to call me BUT NO ONE DID!! Called again and got the same run around from some clueless person at the call center. At my follow up post op appointment, I informed the office staff of the communication difficulties and they just shrugged it off, seemed like they didn't care.

They were sold to a company in New York and their service is terrible. In order to talk to a live…read moreperson you must enter the location. They are using an AI answering service. They are several months out for appointments. Very disappointed in the direction of this business.

This review is well overdue, about 5 months ago I got my first Botox treatment and lips done at…read morethis office. I'm so glad I had my treatments done here, they didn't make me look like one of those girls that you see and can tell they had a lil too much Botox and fillers injected in their faces, where it doesn't look as natural. My forehead was smooth from the Botox treatment and my lips was nicely enhanced to look natural not like a duck or a fish, my worst fear It's been 5 months and my Botox is still lasting They also have an office in Monterey, which makes it easier for me

This is my experience at this office. I arrived five minutes before my appointment. It was the…read morereceptionist and my self at the front office. The nurse checks in with the receptionist and sees me there and disappears. As I'm walking around the office observing the products they offer I noticed the receptionist was into her cell phones....about 15 minutes later the nurse calls my name and asks me if I filled out the paperwork. The receptionist runs towards the nurse and says no she hasn't. The nurse asks the receptionist if she is alone. The receptionist responds and says yes so and so is out of the office today. Here is where I want to say, "you have been busy on your phone". Finally I'm with the nurse and she apologized because she "didn't realize" It was me there for my scheduled appointment. I will not return to this office. This is an unorganized office and unprofessional in terms of not paying attention to providing the paperwork necessary for my care because staff is distracted by the cell phone. Again, this is what I experienced but I'm sure others may say the opposite. Wishing this practice future success.

This was my first experience with getting injectables, and I am so glad I went here. I wanted to…read morelook a little more relaxed in photos, and Janet and I talked about my goals, timeline, budget, needs, and concerns before we got started. She was incredibly knowledgeable, and very, very helpful with guiding me to my desired outcome. She recommended Juveau, and it's been three days and I am already starting to love the results. My face looks more relaxed and comfortable. The space was clean and beautiful, and I could not recommend it more. I am so happy I went here for my first time, and I will definitely be going back!

JM Collective Med Spa is located in a gorgeous hair salon off Lighthouse in Monterey/PG area. The…read moreroom itself is clean, sterile, with impeccable lighting and decor. Janet offers a multitude of services including Botox. I usually apply numbing spray but with Janet's light hands and injection technique it was not needed. She was attentive and asked what look I was going for and was forthcoming with what she's had done. Definitely going back and referring friends/family!