Staff, clinic, and treatment are very well put together! However, if you are a new patient, instead…read moreof asking if you'd like to do a retinal imaging scan (which isn't typically covered by insurance), they just go ahead and do it (I've never seen their technology before). Also, unless your wallet allows otherwise, your only 'budget friendly frames' are Tom Ford or Oakley. You may walk out with samples and a coupon, you may also be offered $250 rebate via virtual visa if you order a 12 month supply of disposable contacts, only a total of $700+ out of pocket (if insurance shells out $150) and have 'single vision' no biggie. My bill was $136.20 and I didn't even purchase frames nor contacts, not even offered/given a copy of my updated prescription. I sent an email requesting an itemized receipt as well as the prescription to the address that sent a screenshot of my 6 month supply quote, we'll see if I get a reply. I wish they had a patient portal because the website is too finicky to submit a 'Contact Us' form.

Good exam but outrageous prices for glasses. I took my prescription to Target and got great glasses…read morefor a fraction of the cost.

I went to their sale today and they expected me to wait in their parking lot for 30+ minutes before…read morebeing admitted to see items. Parking lot had one customer car in that I could see, but the person on the phone said there were four people ahead of me. Really? you couldn't accommodate one more, or get me in before 30 minutes? You really can't expect customers to put up with this nonsense, especially when many people have had their vaccinations (I have had mine). This is the second time I have had this experience here. I have been coming to LFV for over 20 years, but I am done with being treated like I work for you, rather than the other way around.

I brought my unvaccinated child to his visit at Lawrence Family Vision Clinic. In the middle of the…read moreDelta variant. Everyone was wearing masks, except the doctor. No mask, nor face shield or whatever. She told us we could also take our masks off, if we liked that. We'll never come back again. Period.

So, I had an eye issue and needed to have an optometrist check it out. (Simple, take a look and see…read morewhat is scratching my eye ball) Went in waited 30 minutes and was told that they couldn't even take a look to see what was wrong. So I went to the emergency room instead. I will not be going back EVER. Usually our small town businesses are very accommodating but not the Eye Doctors of Paola, Ks.

The Eye Doctors : are hospitable and thorough with my eye care and they take the time to explain my…read morequestions... and they are kind from the check in to the ones take eye exams to when I see my doctor. And then she's great being I ask her most the questions.. and then the attendant that helps with what looks best on me. Cause I don't know what looks best with my face hair and eyes.

Very satisfied, overall. The staff seem caring & knowledgeable and seemed to take time to answer…read moreany question. Dr. Klutzz is so kind and thoughtful & handsome, so makes it easier for me to go to the Optometrists. Highly recommend

Absolutely unprofessional in the extreme. I came in for an exam and to get a pair of glasses and…read moresunglasses. The normal eyeglasses arrived a week later, no problem. The sunglasses were another story entirely. Over the span of 4 months, I was told that the lab was having a difficult time making the glasses I ordered, that they messed them up and had to restart, that another lab was going to make them, and many other excuses. Not once was I given an update on the status of the glasses except when I went in or called myself. Finally, I was given the option to come in and order an entirely different pair of sunglasses or accept a refund. For my trouble, I was given a check for $88, about 20% of what I paid originally for the visit. I was told that the regular glasses were $250 and the sunglasses only $88. That makes no sense. This place is terrible. They screw up and refuse to admit it. They do not give a crap about customer service. Avoid at all costs.

Mistakenly (?) charged me a $50 copay for a fully insurance-covered eye exam. Agreed to refund, but…read morehave not done so, now more than two weeks. Very unprofessional. (I'll edit this if I get my refund!) EDIT: I finally received my refund, a month later. I should say that the optometrist was great; it's the "office experience" that is really wanting. (Changing my rating to two stars.)

By far the most incompetent staff that I have ever encountered at any business in my entire life…read more DO. NOT. GO HERE! First off, I very rarely take the time write bad reviews. I am not some "Karen" who goes around searching for things to get offended at. I have simply had so many consistently terrible experiences as a visitor here that I want to warn you so I can spare you the agony of dealing with these people. Without fail, every time I've come here, the staff has made some sort of MAJOR mistake that has inconvenienced me, wasted my time, caused me frustration, etc. Here is just a sampling of some choice highlights: 1) They ordered me the completely wrong contact lens prescription. (Then when I call to tell them about this major mistake, instead of profusely apologizing for the embarrassing mistake like you might expect, the lady on the phone instead rudely argues with me, and tells me that I'm wrong, that I don't know what I'm talking about, and that that is indeed the correct prescription. So I was only even able to finally get around to getting the correct prescription ordered after I had to keep arguing with her about the matter until she finally put someone on the phone who cared enough to look into it more carefully. Not exactly the ideal customer service experience.) 2) They gave me the wrong "lookup code" (or whatever it's called) for a pair of glasses I liked, so I could reference it later and buy them. Instead when I looked it up online, the code they gave me was for a totally different pair of glasses. 3) After my last visit, I decided to switch to a different contact brand after discussing some eye issues I was having with the doctor. The staff at the front, when they were going to order my year's supply of contacts, was about to order the wrong brand that the doctor and I had just agreed to switch away from -- and it was only because I double-checked what brand they were ordering that I caught the mistake and didn't get stuck with a year's supply of the wrong contacts that I didn't want. 4) The previous time I had ordered contacts through them.... the contacts just never even arrived. Not sure if they got lost in transit, if they never got ordered to begin with, no clue -- but I had to get them re-ordered after several weeks of waiting. 5) After they screwed up, ordered the wrong contact prescription, then re-ordered the correct one, I called to confirm if they were there or not, they put me on hold, said they'd check, then returned and said "Nope they're not in yet." Which was strange because I was set up to get shipping tracking notifications for those contacts, and I had an email right in front of me which said they had arrived 4 days ago. I let her know about this, she checked again, and the contact lenses somehow magically appeared in front of her after she had just told me they weren't there. 6) As a bonus, one of their employees who works in the key customer-facing position (ie the lady at the desk, answering the phones, etc) is consistently very rude as well. She'll be rude on the phone, she'll be rude in person, she'll give pushback, she'll have an attitude and clearly seem annoyed with her tone and her body language when you're just asking basic questions -- it makes you want to just *run away from this place* to avoid having to deal with her. She was even loudly badmouthing some of the other customers to her coworkers while I was browsing glasses like 8 feet away and could clearly hear what she was saying -- LOL. Every single visit, without fail, the staff here will screw something up, and they'll leave you feeling frustrated. That has been my experience every single time I have come here -- and I could not more strongly recommend that you avoid this place.

Dr Hawks and company have been taking care of my eyes for at least 25 years. Never a bad experience!read more

I had an emergency eye injury and they got me in right away and treated my problem. Everyone has…read morebeen friendly and professional and made me feel much more at ease. They have been very thorough with my follow up care which makes me feel like I'm in good hands! Very impressed!

Such friendly staff! Had trouble getting my lens' for my glasses this last time & they bent over…read morebackwards when they came back wrong the 3rd time. We figured out it wasn't the lab's fault - no one had figured out the company that made the lab (even though the number was the same) had actually changed the frame just enough that the lens are not a little bigger than this frame I had from a couple years ago. Can't say enough good things about the staff & really like this office! They also have a large selection of frames with a range of prices.

From the owner: Do you have a Flexible Spending Account (FSA)? Eye exams, glasses, and contacts are all eligible…read moreexpenses! * Evening and Weekend Appointments * Most Insurance Accepted * Large Selection of Designer Frames * We've Got Your Contact Lenses

In a nutshell-- excellent, thorough, caring service. Dr. Kim is an outstanding practitioner…read more The full story: I used to wear contacts with no problems. Then, about 6 years ago, they became intolerable-- always dry, foggy, sticky. I've been trying out contacts at every eye exam since, hoping technology will have changed and they will miraculously work for me again. Every time I've been to another optometrist, when I report the same problems, they tell me I had better just stick with glasses. Not Dr. Kim. After a very thorough exam, she actually listened to my problems, gave me a trial pair, did a really thorough job of checking fit/comfort, and sent me on my way to see how I did. And had me schedule a follow-up appointment to debrief! I have never had an optometrist do this. When those contacts had the same problems I always seem to have, she gave me another kind to try, and had me schedule another follow-up to see how they work! And these are working really well. Kudos to Dr. Kim and her staff. I'll be recommending you to all of Leavenworth!

Since the loss of Dr. Harvat, my experience has not been quite so great. The last time I got…read moreglasses there, they were fine, the exam was fine, the staff were all good to me, however, I was charged for the appointment and paid them, but my insurance covered it too. I haven't gotten anything from them and when I called for a refund, I was referred to someone who "handles these things". They told me I could get a refund, but it would take 9 to 14 weeks. Yes weeks. I'm still waiting. That was in February, 2026.

Would not recommend this business, it seems unorganized and a little chaotic. My appointment was…read morescheduled for 2:10-2:40p, I arrived at 2:05 and checked in. Waited until 2:50 and still hadn't been seen. I couldn't wait any longer or was going to miss my other appointment across town that was scheduled for 3:15. Huge waste of time.