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Ethos - Pittsburgh

4.3 (6 reviews)
Open • 10:00 am - 8:00 pm

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11 months ago

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1 year ago

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1 year ago

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2 years ago

Great place to visit! The staff is always so helpful and very nice! It makes for a better customer satisfaction when your like that!

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3 years ago

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2 years ago

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Ask the Community - Ethos - Pittsburgh

Liberty Cannabis Dispensary Cranberry Township

Liberty Cannabis Dispensary Cranberry Township

(5 reviews)

Exceptional Leadership and Customer Service Excellence at Liberty Store!…read more I went to Liberty for the first time the other day and had an amazing experience! Everyone was very kind and helpful. I had the pleasure of encountering Kaitlyn Sterling, the manager at Liberty. Her dedication to providing exceptional customer service truly left a lasting impression on me. Her friendly demeanor and professionalism made my shopping experience a delight.

This used to be my favorite dispensary in PA. One bad banana can ruin the bunch, though…read more I'll just include my Better Biz Complaint here: This USED to be my favorite dispensary in Pittsburgh. But the new GM is so subpar it's unreal. On October 7, I placed an order online at Liberty Cannabis on W Liberty Ave in Pittsburgh. I expressed to your receptionist that I wanted to speak with a pharmacist because I wanted to add to my order and wanted to speak to someone knowledgeable about the strains and their medical benefits as I've been having a worsening arthritic issue and candida as the result of having Sjogren's Disease. I was informed there was presently at 5:30 pm no pharmacist on staff, but I would be paired with a manager. The """manager""" knew less about cannabis than I did other than the fact he liked to use it. The other employees were chiming in on my questions where he didn't know the answers, and overall I was not satisfied. But I thanked him for his "help" (though his blank stare as I looked through the menu and all he did was recommend Strane products like a sales man), was about as much help as I got other than "I think, I guess". He didn't even make any efforts to look things up. Since I added to my order, my total was about $80 more than my online order. But I noticed I had received an old receipt stapled to my bag instead of the updated one. I received my updated receipt and left. I noticed upon arriving to my mother's house about 15 minutes away that I was given Wedding Kush instead of Wedding Grapes even though the "manager" went over my order and recited "Wedding Grapes". I called and had to come back up to exchange it. When I arrived the "manager", asked me what was wrong and tried to blame it on adding to my order. But, this was one of the original items from my original online order. Then it took him 10 minutes to figure out the computer to exchange the product. He stapled the bag and said "there you go all set". No apology. I stood there and waited for 15 seconds, and he turned away awkwardly. I said excused me if I made someone come all the way back because of MY mistake I'd AT LEAST apologize. So he very sarcastically uttered "sorry for the inconvenience". I told him "wow dude I have no idea how you got to be a manager but I am going to call and email your headquarters and find out." His response to me asking your receptionist for the corporate number? Are you KIDDING me? Is this how you treat people?

Ethos - Pittsburgh - cannabis_clinics - Updated May 2026

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