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Ethercomms

5.0 (1 review)
Closed 10:00 am - 4:00 pm

Services - Ethercomms

Device support or repair

Laptop body repair

Laptop support

Ethercomms Photos

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1 year ago

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New Light

New Light

(3 reviews)

Sudbury

New Light Internet shop is a business that have three services going on. It is a birthday card,…read moreshop/mobile phone repair shop plus its sells chocolate bars all in one little crammed shop. When the Internet down at my house or I'm in desperate need to print stuff off, New Light comes to the rescue. You are in your on booth with your computer and they provide headphones as well. For an hour on the net its £1 and half hour 50p. The print-offs are 10p a page. The birthday cards and other celebrations cards cost under £4. The staff are always friendly and are quick to come and help when you are stuck on something on the computer. I like New Light, it is convenient to my life and useful.

Prices are like so: 50p/side (colour) and 10p b&w. There's a minimum charge of £1 if you use the…read moreinternet. Having known this, I brought the document I needed to print out on a USB. I accidentally printed a b&w double sided page = 20p, and then when asked how to print in colour, was berated on not asking the shopkeeper first (not great customer service). If it's not clear, include instructions. It wasn't great that when I went to find her, she was inattentive and on her phone. Then I printed a double sided colour page = £1. Altogether it should've been £1.20, as I didn't use the internet. However, I was charged £1.50, I was shocked, and didn't realise at the time that I was being ripped off. She clearly had assumed I'd used the internet, or thought I was lying, and added a sub-charge, since I was evidently confused at the pricing (at the time). This brilliant lady offered to pay the difference for me, but now I'm even more upset that she graciously offered to pay for charges that I never accrued. Furthermore, my brother had attended this internet cafe prior, and had been let in to use the toilet - so assumed the same. Instead of informing me to direct him back, she shouted across the store very aggressively to a young child. Whilst scrambling to get all the change, I'd miscalculated that I only had £1, and actually had £1.30 - instead of delightfully informing me - she said so in quite a demeaning manner. Overall, I wouldn't patronise this store again. One computer is always down, if you attend at peak times - you'll be waiting forever, the shopkeeper tends to waver between hostile and/or disinterested and their prices aren't the best, or in this case, are dishonestly changed retrospectively. As for the rest of their merchandise, there's a post office just up the road that does just fine.

Ethercomms - itservices - Updated May 2026

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