My husband and I found Thorne and Thistle after touring our venue. Lisa had great reviews and…read moresounded like a wedding planning pro. However, we were very disappointed in her services. She created stress and didn't deliver on items in the contract. After looking further, she has zero reviews from anytime in 2021 and 2022, yet she has weddings almost every weekend. If you are planning to hire for your wedding, PLEASE reconsider and read this review.
We hired Lisa for partial planning and flowers / decor. That includes help booking, managing, coordinating with three vendors (lights, venue, photographer) and creating and delivering a timeline. Lisa did none of these things. I created a wedding timeline for each of my vendors and coordinated arrival time. Lisa told us many times she would make her own master timeline and would provide to each vendor as well as our bridesmaids and groomsmen. Lisa failed to deliver and instead printed out the timeline that I made and gave them to me..
The months and days leading up to the wedding, Lisa was unresponsive, sometimes taking multiple days and weeks to respond- stating she was busy with other weddings. Two weeks prior to our wedding, we had not heard from Lisa in weeks and did not receive confirmation that she even placed our flower order. We even started looking at other flower options as we couldn't get a hold of her and thought she disappeared from providing any services. This is completely unprofessional and caused a lot of anxiety.
The Friday evening event, Lisa forgot our table seating chart at home and drove back to pick it up, missing our rehearsal so my sisters and I needed to run that on our own. When she did arrive, Lisa threw the signs on the floor and didn't pick up the decor and items for the wedding day that we left for her.
During the event, the dance floor was not set up for the number of guests, the ceremony seating was not as we wanted, and the heaters we ordered from the light vendor were never turned on. Lisa, as the person overseeing and managing these vendors, should have been aware and made sure they were fixed. Instead, my father came to the Bibb Mill to review and manage the vendors on my wedding day.
Lisa also lost our guest books and her assistant was asking me about them in the hour before the event started. Somehow they were not picked up from the hotel with the other items even though I sent Lisa a photo with a detailed list of all the items so that she could check to make sure she had everything.
One of our main flower arrangements was our four sided bar. Lisa was planning to create a large installation up the pole in the middle. There were barely any flowers on the pole. We expected something like what we saw on her instagram photos, but what we got was underwhelming to say the least. Lisa used small vases and tiny bouquets for large 10 person tables. The tall arrangements were so bare that you could see the green foam where the flowers were in.
Lisa said she had these mirrored vases I loved for decor and a fabric to decorate the chairs of the head table, but the week before the wedding said she actually didn't have those items anymore. She said she would handle our seating chart, but then handed it off to us. She said she and her assistant would absolutely help with delivering welcome bags, yet Friday they were no where to be found and my dad and I ran around for hours doing it on our own. She created more work for us and consistently over promised and under delivered.
She never said hi or congratulations to me (the bride) who she worked with for almost 2 years leading up to the wedding.
She was unprepared, overbooked, and understaffed. The lack of planning and coordination services, understaffed team during the wedding day, unnecessary amounts of stress due to disorganization and lack of communication, and the missing flower arrangements that should have been included based on our contract were all major disappointments.
