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Etcheson Spa & Pool

4.0 (4 reviews)
Closed • 9:00 am - 5:00 pm

Services - Etcheson Spa & Pool

Pool maintenance

Etcheson Spa & Pool Photos

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2 years ago

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4 years ago

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6 years ago

Great customer service! Even if they can't help you with your specific need, they will find someone else in the store to take care of you.

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8 years ago

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The Great Escape

The Great Escape

(17 reviews)

The original purchase was great but the post purchase service is lacking. Have a Jacuzzi hot tub…read morethat is currently disabled due to a broken diverter nut. Stopped by the store for help and was told they dont have parts. Asked how I could order some and they said to check the internet. Or you could drive 45 minutes to another town that may have the part. And apparently you can't order from the manufacturer unless you're a dealer. Thanks The Great Escape you succeeded at losing a customer.

I went in to get advice on what I could use in my hot tub that had very little chlorine in it. I…read morewas sold the Frog@ease system. It ended up still being too much chlorine. This system was $150. Of which I was only reimbursed $86. During the process I was told how great a system it is and it should work. I proceeded to show the guy my legs and the nasty rash because of this product. It took me showing him for him to maybe get the idea it didn't work for me. So I drained my tub to remove the chlorine. I was then told to use Baquacil for my hot tub. They don't sell it so I went on line and bought it for $58. I figured out the dose and put 3 tablespoons in. It immediately started forming a rust colored scum on the top that ruined my net when trying to remove it. After talking with another pool and spa company they told me I should have NEVER been told to use the product as it's for pools only. I immediately drained my hot tub again to stop any damage. It leads me to believe the people at Great escape had no idea about the information they were suggesting. Good thing I could return the bottle for a full refund unlike at the Great Escape. Buyer beware when shopping there. Do your research as they seem to not know what the speak about in some instances.

Etcheson Spa & Pool - poolcleaners - Updated May 2026

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