The original purchase was great but the post purchase service is lacking. Have a Jacuzzi hot tub…read morethat is currently disabled due to a broken diverter nut. Stopped by the store for help and was told they dont have parts. Asked how I could order some and they said to check the internet. Or you could drive 45 minutes to another town that may have the part. And apparently you can't order from the manufacturer unless you're a dealer. Thanks The Great Escape you succeeded at losing a customer.

I went in to get advice on what I could use in my hot tub that had very little chlorine in it. I…read morewas sold the Frog@ease system. It ended up still being too much chlorine. This system was $150. Of which I was only reimbursed $86. During the process I was told how great a system it is and it should work. I proceeded to show the guy my legs and the nasty rash because of this product. It took me showing him for him to maybe get the idea it didn't work for me. So I drained my tub to remove the chlorine. I was then told to use Baquacil for my hot tub. They don't sell it so I went on line and bought it for $58. I figured out the dose and put 3 tablespoons in. It immediately started forming a rust colored scum on the top that ruined my net when trying to remove it. After talking with another pool and spa company they told me I should have NEVER been told to use the product as it's for pools only. I immediately drained my hot tub again to stop any damage. It leads me to believe the people at Great escape had no idea about the information they were suggesting. Good thing I could return the bottle for a full refund unlike at the Great Escape. Buyer beware when shopping there. Do your research as they seem to not know what the speak about in some instances.

we needed a patch fix for a hole in our above ground pool. Noel with imperial came out and patched…read morethe pool in minutes. it was fast easy and can barely see there was ever a hole. The price was super affordable for us as well. I HIGHLY recommend this business for all your pool needs. Thank you again for fixing our summer for my family.

Noel and his crew are absolutely amazing! Noel was the only one of the local pool companies who…read morewere willing to help us replace our pool liner. Fast, professional, and honest service. We cannot say enough about how great these guys are. Noel and his crew even adverted a disaster which would have cost us the pool and thousands of dollars. Simply amazing.

They were wonderful! We purchased stools seven years ago and wanted another to match. They looked…read moreus up and ordered it for us. So helpful, professional and kind.

We looked at 10 or more stores when we were shopping for our hot tub. We left Altman's knowing we…read morewere buying from them. They are very knowledgeable and provided great customer service, the prices were very fair. The store is loaded with a lot of awesome stuff and Bob is always great to speak with. I highly recommend this store!

FS1 great facility but poorly managed. They should have sold it when they had the chance. They…read moreblame the pandemic for loss of members but the other BN fitness centers survived. Management needs to look in the mirror. Do not waste your money here.

The hours are terrible. They open late Sunday morning and close early on weekends. Their holiday…read morehours are not ideal for anyone but the staff. They certainly do not think about the customers when they set these hours during the holidays. It makes the place beyond crowded with such limited times to work out. The place is not clean. I have been a member for many years. The weekdays staff at the front desk M-Friday is great. The Sunday staff lacks customer service. Disappointed in how the CEO does not seem to care or make changes even though they take surveys, and the members have shared their dissatisfaction with the hours as noted in another review on here. This place is going down the tubes fast.

Ran into an emergency w our cistern. Although we were outside of Zach's delivery area he took time…read moreto assist us in finding someone to deliver water ASAP. Stellar customer service.

From the owner: Bulk water delivery for pools, hot tubs, and more.read more