3.5/5: the hotel itself is lovely. Located very conveniently to the center of town (but not so…read moreclose you have to fight the tourists to the door everyday). Our room was on a busy corner, however, on the weekend we got 2 rounds of insane late night noise - first when the bars/restaurants close and then when the nightclub closes. Sunday night was plenty quiet though. During the day a group of men (possibly homeless) sets up camp at the same corner. They are relatively harmless, and when they start to cause a little more trouble later in the day, they are usually moved away by the police.
The suite we had was spacious and had plenty of storage and a nice enough bathroom. The beds were terrible- stiff, creaky mattress with the smallest, flattest pillows I have ever seen. The time of year we visited was chill but not too cold, but the hotel had turned off the air and turned on the radiators. This meant we couldn't control our own heating and the room was stifling when we first walked in. When trying to open a window, we discovered only 1 of 3 windows of our corner room could open, and we were able to more easily manage the room temperature that way.
Positives include location, price, and the interior decoration (truly fitting into the Alsatian atmosphere). Staff were polite and helpful and most spoke at least French, German, and English proficiently. Despite the weekend noise and terrible beds, we would probably stay here again!