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    Esthetics by Nat

    5.0 (1 review)
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    5 years ago

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    Ann's Nails & Spa

    Ann's Nails & Spa

    4.4
    (574 reviews)
    1.4 mi
    $$
    Locally owned & operated
    12 years in business

    Great, Modern, Clean, Service all so top notch! Call and…read moremake appointment with Tracy she does awesome work on Mani/Pedi. Everyone is so hospitality and nice. It's next to whole foods in Palm Desert.

    I visited a little over 2 weeks ago, with an appointment I had made for my mom and I, for the first…read moreand last time. I had written this review same day, but it didn't upload, so I'm just uploading it again now. I made an appointment for my mom and I. They were busy, so we had to wait a bit because the nail techs I requested for us were both backed up. That I can completely understand and respect. However, it took too long for the receptionist/worker to tell us that. We were just waiting after I checked us in, and I had to ask twice for updates on our turn. When the receptionist finally told me that the nails techs (the ones I requested) were backed up, she suggested we go with other nail techs. My mom was fine with it because she just wanted a solid color and a glittery one. I was more cautious because I had chosen a specific nail tech (after looking at the reviews) because I wanted a more intricate design for my nails. I told the receptionist this and she said she understood and asked if my mom could get started first with an available nail tech and if I could wait just 10-15 mins for my requested one to be done. We said that that was fine and I was okay with waiting. However, I waited longer than that. It had been 30 minutes of waiting when I asked the receptionist if I could have any other available nail tech and that I would just get a solid color (because I was tired of waiting). The receptionist assured me that my nail tech was almost done. I told her my thoughts, that my mom's tech started the color on her nails and how I just wanted my nails to finish soon after hers so she wouldn't have to wait for me too long. The receptionist assured again that my requested tech was almost done. I said okay and continued to wait. It had been now 50 minutes of waiting when I told the receptionist that I no longer wanted to get my nails done because my mom was almost done and I didn't want her to wait for me. I will admit my tone was sharp because I was just annoyed by then. Another worker heard me and said that I should still get my nails done because my mom was getting a deluxe manicure service which would take longer, and she would be finished when I would be. I didn't know what the deluxe service was and how long it would take (I just wanted my mom to get it), so I agreed to stay. I should've stood my ground and said no. The nail tech finally came to do my nails. I wanted this done quicker, so instead of the design I originally wanted, I just asked for cateye polish and rhinestones (which started coming off the next day). He was still buffing my old polish off when my mom was done with her deluxe service... What made it worse was the fact that my nail tech was conversing with other techs and even got up a few times to go to the back room talking with whoever. Oh, but don't worry, I guess he knew my mom was still waiting for me to finish because he sped up my service by forgoing my cuticles completely. I didn't notice until I got home and cleaned them up myself. No apologies from start to finish, that I remember clearly. Just false assurances and a lot of waiting for a mediocre service. Never again. A note to the business. Please be more proactive in communicating with your customers. Be realistic with timing. If something can't happen, it can't happen. Don't mess with someone's time because you want to make more money.

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    Esthetics by Nat - skincare - Updated August 2026

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