I arrived as a new customer 20 minutes early, expecting to fill out paperwork. The receptionist was…read morevery pleasant and explained the strict 9-minute late policy, then scanned my driver's license (I wasn't sure why that was required). While I waited, three other customers were taken back even though my appointment time had already passed by about 10 minutes. When I asked about the delay, I was told they were running behind. I agreed to continue waiting, but after a significant additional amount of time, I decided to cancel my appointment and leave. If customers are expected to follow a strict punctuality policy, the business should hold itself to the same standard. Respect for customers' time should go both ways

I had a really frustrating experience with the front desk today Thursday September 4th. I called…read morethis morning at 10:54am to reschedule my appointment and was given a new time of 12:15 PM with a waxer named Tiffany. When I showed up for my appointment, the front desk told me I was never scheduled and they couldn't fit me in. This was extremely inconvenient. They told me to come back at 2:45 PM. When I returned, I spoke to the manager, who is named Paige. I was really disappointed with her response; she didn't seem to care about the mix-up or my inconvenience. On a positive note, my waxer was amazing! I believe her name was also Paige (or something very similar). She was kind and did a wonderful job. I would absolutely recommend her, but the front desk's lack of professionalism and really made this a disappointing visit.

Brenda is seriously the best at what she does. I was…read morerecommended to her by a friend because I've never had a designated brow lady & after a couple of bad experiences I just decided to do them myself. Until I realized I was over-plucking & my brows looked nothing like I wanted them to. My first appt. with Brenda was phenomenal. She made me feel so at ease & comfortable it was like I was meeting with an old friend. She used her skills & suggested what would help to get my brows to where I wanted them to be & she was never "pushy" or made me do anything I wasn't comfortable with. She has such a sweet & honest personality & I recommend her to everyone!

She does great work but find her client/ customer service to be a little frustrating. Might work…read morefor you but not for me. I hope the business owner recognizes this weakness and fixes it.

Michelle was amazing! I booked a service for a Brazilian wax. She made me feel comfortable and made…read morethe experience as painless as possible. Definitely recommend going to her!

I love the way she did my brows! I actually need to go in soon for a touchup because it has been…read moreabout five years since I've had them done She did an amazing job!

Julie is a prize. She is very professional and is always up to the challenge! Ha! I've been going…read moreto her forever and never intend to leave!

You could not pay me to go elsewhere after this. The environment is clean, professional, and…read moreefficient. Julie did an amazing job and my only regret is that I didn't find her sooner. I've been getting my Brazilian wax done for about 7-8 years at various salons throughout SoCal. This is hands down one of, if not THE best experience I've ever had. Do yourself a favor and book an appointment. Chances are, you won't be sorry.

This place is great, walked in on a tuesday expecting to have to make an appointment but they took…read moreme right in and even gave me some tea before my cut and style, even told me what was best for my hair. It was very chill and you get some nice views of the marina from inside. I showed Patty a picture of the type of hair i wanted and she did it so perfectly and even talked with me through the whole process, seeing what i would and wouldn't like.

I started coming to this salon randomly because it's right down the street from my house, and I've…read moreseen Abel, Katie, Madeline, and Heather for my hair. Today was the first time I've ever been charged extra for a "curl/flat iron," even though my hair wasn't curled or flat ironed at all. The haircut itself was nice, but the blow-dry was honestly really bad--it looked like I tried to do it myself and failed. I didn't say anything in the salon, but when I got home, my friends pointed out how bad it looked, which made me realize I wasn't overreacting. Overall, I do like this salon, especially for walk-ins. If I had to rank the stylists I've been to: Madeline is definitely #1--she did an amazing job with both the cut and styling, and there were no random extra charges. Abel also did a great job with my highlights. Katie and Heather would be tied. They're both very nice, but Katie cut my hair noticeably uneven--I even had coworkers telling me not to go back to her, which is why I stopped coming to the salon for a while. Heather did a good job with the haircut itself, but the styling was not good. I wouldn't have minded as much since I planned to redo my hair at home anyway, but being charged extra for styling that didn't turn out well is frustrating. I was actually going to ask to skip the blow-dry, but she said she needed to dry it to see how it laid and refine the cut. If it had turned out good, I wouldn't have minded the upcharge--but paying extra for something that looked this bad is really disappointing. And the extra charge wasn't explained it almost seemed like she was trying to sneak it in as she whispered to the receptionist to help her add the charge. If I return l be sure to only schedule my appointments with Madeline (:

Shelagh is amazing. She's warm, professional, super thorough, and somehow makes the whole…read moreexperience way more comfortable than it has any right to be. Her space is clean, welcoming, and she clearly knows what she's doing. She pays attention to detail, works efficiently, and the results are always great. If you want someone who is skilled, easy to trust, and makes you feel completely at ease, I highly recommend booking with her.

I came here for just an eyebrow shaping and wax; I also had brought my MIL for her lip and chin…read more This was my first time waxing my eyebrows. It was so painless easy and she did a great job shaping my eyebrows that hadn't been touched in I dare say a full year! i normally do threading but this was so nice. I'll be coming back and my MIL who gets waxed normally said this was so clean and gentle compared to others she's had. Def come here! Someone mentioned it hard to find- it only bc the Google Maps directions aren't specific enough. Wish I had a before pic

Loved the extra special facial given by Michelle Ranee last week…read more It was the best facial I have experienced in years! The products she uses are high quality and have an aromatherapy quality. She also has very high tech equipment that firms and tones skin while you are relaxing during your facial . I recommend Michelle's facials and also waxing highly. She is truly a skin genie!

I get my hair color done at Salon Privado and Michelle Pinero Conrey is simply the best at what she…read moredoes! She is very creative and always knows exactly what to do in order to create the perfect tones of color for my hair. I have been her client for many years and I can honestly say that she is an amazing hair color artist!

This review is based solely on employee Sabrina. She is amazing. I have sensitive skin and she took…read moreextra care to ensure I was comfortable and didn't turn so red or pull any skin. She takes the time to actually make your brows perfect. 10/10 loved my wax from Sabrina!

I have been a loyal European Wax Center customer for over 10 years, including regular visits to the…read moreRancho Cucamonga location before moving to Ventura County. Unfortunately, my experience at the Ventura location has been consistently disappointing due to one receptionist I've encountered repeatedly since 2019. Each time I visit, I am met with unnecessary pushback regarding promotions or discounts- despite them being valid offers sent directly to me. Instead of a smooth check-in or checkout process, these interactions often turn into awkward and uncomfortable exchanges in the front lobby. I am routinely made to feel as though I'm doing something wrong or "trying to pull a fast one," when I am simply using legitimate promotions provided by the company. During my most recent visit, I attempted to use a promotion for 50% off a new service not received within the last 12 months. When I mentioned this, the receptionist immediately responded in a short, dismissive tone, stating, "that's not a new service for you." I clarified that it had, in fact, been over 12 months. She sighed and reluctantly said she would "see" if the system would allow it only for the discount to go through without any issue. The interaction didn't improve from there. After paying, I waited for an envelope to leave a tip for my waxer. Instead of offering assistance, she passively pointed to a tray and told me they were "over there," without even looking up. The entire experience felt cold, dismissive, and unnecessarily uncomfortable. While I understand that everyone can have an off day, this has been my experience during every single interaction with this employee over the years. At this point, it feels less like an isolated incident and more like a pattern of behavior. It has even made me question whether there is a personal issue, or if this is how all clients are treated. Waxing is a personal service and, for many, a luxury due to the cost. The front desk experience should reflect professionalism and customer care- especially as it sets the tone for the entire visit. Unfortunately, that has not been the case here. I've hesitated to write this review for a long time, but after repeated negative experiences, it felt necessary. If this location is struggling with customer retention, I strongly recommend evaluating front desk interactions, as they are the first and last impression of your business and they matter. I wish I had taken down her name, but she is a red-haired female.

Elise is amazing! I scheduled my first wax with her a few months back and she put me at ease and…read moreexplained each step throughout the entire process. I've been going back regularly and would highly recommend her to anyone who may be thinking about getting their first wax done. Book your appointment at Bare & Beachy - You'll be so glad you did!

Excellent service. Excellent customer service. Relaxing place. Elise is easy to work with…read more Recommend 100%.

I am so proud of my skin progress!!! I am so grateful for Dyane's knowledge and our shared love of…read moregeeking out over skincare and stem cells. Procell is by far my favorite treatment that has given me the best results. I've been getting mostly procell with a few hydra facials over the past year and just yesterday tried the new stem cell facial mixed with hydrafacial. My skin has never looked so good. My dark spots have faded and my overall texture and glow and even tone has improved significantly. I'm so glad we took pics but I feel they don't even show how amazing it truly is! I believe I've gone on the highest needle on procell and I definitely get rosy but it dies down by the next day. The stem cell facial had me a little pink like I worked out but died down a few hours later. I highly highly recommend all of the treatments with Procell being the best!

The new hydrafacial and microchanneling are awesome...addicted! Thank you Dyane!!…read moreSee you next time! #lotus-waxing-skincare-studio.square.site