I'm very particular about my hair since it's wavy / curly, and my first haircut by Chloe was one of…read morethe best haircuts I've gotten in years! I obviously went back and wanted to lighten my hair a little, and Chloe saw the vision and did such a great job! She was also teaching a new stylist, and she does such a great job of including her in the appointment, explaining the process, answering her questions and mine. The salon itself is beautiful, and everyone is so kind. Can't wait to be back!

I went in for a consult for hair extensions after a horrific hair cut I got (somewhere else)…read more Hannah fixed my hair to the point I didn't want extensions anymore & was the sweetest & kindest the whole time! 10/10 recommend booking with this amazing women!

This review is less about the space (as I've never been to the new salon), and more-so about the…read moretalent of the owner. I started going to Michele when I moved to Madison after college. After years of living as a poor college kid and going to the cheapest salon, I decided I needed to step it up and go to a real professional. I have very long, thick, blonde hair. I went to Michele and she did such a wonderful job of consulting with me on what I wanted as far as cut and color as well as providing suggestions for what would look best with the shape of my face and skin tone. On my first visit, I had Michele cut 8 inches off into a long bob as well as a highlight. Not only did she do a great consultation, but she executed perfectly! I regularly visited Michele for two and half years, and then was relocated to Chicago for work. After the move, I seriously considered driving back to Madison to get my hair done for awhile, but realized that it was not a realistic option. GO HERE! You will love the results. Not only is Michele great and passionate about what she does, she's just an overall amazing person!

I was a bit early for my appointment and was waiting patiently with a magazine when she returned to…read morethe building. I felt ackward sitting there, like perhaps I should have waited until exactly the appointed time. That was the first thing. Then - We did not see eye to eye on the results and she became fairly aggressive and touted her years of experience.... soooo.... I obviously did not know what I was talking about when I expressed my doubt at the outcome....I WILL NOT GO BACK. Sorry "Lily".

When I moved back to Madison, I did tons of research on where to get my haircut. I have very thick,…read morecurly/wavy hair that I like to wear lots of ways, and I'm very selective and mindful of who cuts it. Needless to say, I'm so glad I found Julia Grace! I've been to Alexis every time, and she impresses me every time with her attention to detail and vision to help create the look I'm looking for. Great appointment availability, the salon is a super welcoming, clean, and professional environment, and I will go back as long as I reside here!

In December I had an appointment with Leslie to have my hair colored. I took a picture of my own…read morehair from my previous month's appointment and the hair extensions that I have so she could color match, and she dyed my hair black instead. It took a month of back and forth emails with the owner Tabatha to convince her to let me come back to the salon to show her what my hair looks like and she agreed to fix it. Now, after the fix it appointment, my hair has three distinct colors starting from the top of my head down to the ends and it looks ridiculous. I expected them to be accommodating and agree to continue fixing my hair until it was the color that I asked for but I was treated like it was an inconvenience to do the right thing. Tabatha informed me that she expected me to pay to fix their mistake so I told them that I would not return. Alexis, the stylist, muttered "Perfect" under her breath as I walked away because she was happy that they got rid of the problem they created and now they don't have to continue working for free to do the right thing. Beware of salons that don't stand behind their work and treat customers like an inconvenience.

The staff here are very kind and the owner did the right thing by giving me a full refund, but a…read morerefund doesn't fix the fact that my hair is destroyed. My goal was to grow my hair out; now, I have no choice but to cut it into a pixie and start the entire process over from scratch. I went in for a TONE, to NOT touch my roots, and she suggested a trim, so I said sure. A trim is a TRIM, not a cut. I specifically asked Maria for a mushroom tone and for my roots not to be touched. Instead, my roots were dyed and the color turned a brassy gold, exactly what I requested NOT to have. The trim left my hair with chunks missing and uneven so I even had to come in a second time because of that and the color was pure gold. After three attempts in one sitting to fix it, the color is still wrong and the "shag" I'm stuck with is uneven and poorly cut (razored not cut) I appreciate the professional way the refund was handled, but I'm now facing an expensive, long term correction for a look that is the opposite of what I wanted.

I had a problem with the outcome of a hair color process. I told them I was unhappy and they…read moreoffered me a correction. I happily did the correction and was polite and kind about. When I tried to rebook with the same stylist to give her another chance, I was told I was blocked from booking with her. I understand that there are times that things don't go as planned which is why I was trying to give it another shot. I am sorry that they decided to cancel me now because I dared to question the quality of the service I received.

I have been going to Melanie since I was young. The only person I trust with my hair. She always…read moredoes a great job achieving exactly what I show her in photos with what I am hoping to do with my hair. I have fine hair and doing the hand tied extensions has been a great way to add volume to my hair while still keeping it healthy! Highly recommend going to Melanie!

Kendra and Mel are amazing, I met Mel at one of my worst times, hair wise, I went to another place…read moreto get my hair colored, I had been there many times and even knew my color amounts. After trying to correct, for four hours the worst hair color I had ever seen, I left. Mel's mother-in-law saw my hair and immediately called Mel, she got me in and was able to fix it. I've been going to Mel or Kendra since. During Covid, I've felt extremely safe and I see them disinfect and clean constantly. As far as I'm concerned you can't find better

I've been going to Pam for almost 10 years now and even though I moved to Eau Claire I still go to…read moreher for haircuts and waxing services. She's a great friend and very friendly. It's also a plus that she offers infrared sauna services and I also buy my hair care products from her as well.

She's the best! I loved my hair afterward! She was extremely knowledgeable as well as fun to spend…read moretime with. Highly recommend!

I really didn't want to leave this review, but I feel as though people need to be aware of this if…read morethey are looking to book with Angie. I went in wanting a vivid partial, but she convinced me to do some really soft highlights that were super natural just to add a touch of dimension because of life circumstances. During my consultation, she said that was totally doable and suggested some partial baby lights. I let her know that sometimes my communication is a little poor and needed a bit of over explanation; she again said it was totally fine, and she could handle it. This was my first time getting highlights, so I am unfamiliar with the process. Not once did she check in with me about the tone or the shade of the highlights during the appointment.  After getting my hair styled, I had a bright (almost) platinum money piece. I was a bit surprised, but asked if she could just tone it down a bit. She immediately said she wasn't going to be in that weekend; I had no issues with waiting a week. I bought the amazing shampoo she recommended, thanked her, and went on my way. Went in the next week and had the roots blended and the tone brought closer to what I wanted. She dried the front, but it looked the same to me since the lighting in there is front lit and harsh white. It didn't help that the hair behind it was wet, so it was darker, which made the dry pieces look lighter. She told me to be brutally honest at the initial appointment, so I very kindly said I wasn't sure since it looked the same. We agreed that it was the lighting and that I would go home to check. This was after she monologued for 5 minutes about how she's a Malibu Barbie blonde specialist and not someone who does subtle blonde, that maybe I wasn't a highlight person and I should seek someone else (even though I had already complimented her multiple times on the highlights outside my bangs, I just didn't want the money piece). I Ieft after saying thank you and felt awful for voicing my concerns. Once I got home, it looked absolutely fantastic in better lighting. I shot her a text thanking her and apologized for not being able to tell in the salon. If it had been left at that, it would have been fine. I wasn't going back anyway, but I didn't feel compelled to write a review since, in the end, my hair was fine and I was treated fine. In the morning (yesterday), she responded, saying that we wouldn't be a good fit because she is an anxious person (basically telling me not to come back despite me being very patient, kind, and understanding). This was very unprofessional considering she told me to be honest and I was nothing but kind through the whole process. I am very disappointed that she did not turn me away during the consultation or even before the appointment when I made my needs as clear as possible, and she realized she wasn't a fit. I wish she had advertised that she was a "Malibu Barbie Specialist" at that point, or at least recommended me to someone else in the salon. Now I feel very unwelcome because of how she treated me during the adjustment, and the comment made in the DM's. Needless to say, I will not be returning, even to buy a refill of shampoo. :( TLDR:  Went in for a subtle natural highlight. I was told it could be done (with great enthusiasm) and I could be accommodated, just to later go in for an adjustment to be told I should've expected it since she was obviously a "Malibu Barbie Blonde Specialist." *Side note: I don't need a response from anyone; I just wanted to share my experience.*

The woman who cut my hair was nice, but I had asked for a low maintenance cut and that's not what I…read moregot. I couldn't replicate what the stylist had done, so I called (as my stylist said I could) and asked to have my bangs shortened and the hair flicking out over my ears taken off. The receptionist said I needed an appointment (even though the trim to make my haircut better would take under 5 minutes) and she could not get me in on any of the days I had time to go. The receptionist was less than friendly and definitely not accommodating. So, I will go to holiday parties with my shaggy hair and let people know I went to The Loft.