Ryan Gable from Starting Point Realty was our agent when we were shopping for a house. We're first…read moretime home buyers, and even though we did as much self-learning education we could, he taught us there was always more and more to learn during the home buying process. Even though we had a hard time deciding between single family homes (Detached) and town homes/Condos (Attached), Ryan was always patient with us. He was with us every step of the way with great insights on affordability, explaining how home offers work, even when we decided to switch our search locations! No matter the twists and turns we presented (I'm sorry Ryan!!), Ryan stood by our side the entire process. In fact, he was a mentor for us, who went to essentially EVERY single house we wanted to see, who gave valuable opinions and insights on every home and even the area where the home was located. He checked in with us and made sure we actually loved the house instead of pushing us towards a home to make a quick sale. Ryan is the kind of real estate agent you would want; patient, will educate you during the whole process, and will ensure you're taken care of during the whole process!

Ryan was incredibly knowledgeable, experienced and empathetic. He was able to deftly guide us…read morethrough the process of selling our home and the absurdities of the current market to a safe landing. Ryan was down to earth and walked us through each step, always respectful of our situation and perspective while providing honest and insightful counsel. Ryan worked with us even before any formal agreement, advising on remodeling and market value. We had to sell our condo due to unemployment, it was an emotionally difficult process but Ryan and his team were always supportive and compassionate. Ryan went above and beyond in terms of availability and providing hands on help. This process could have been an absolute nightmare with a lesser realtor, but we always felt safe guided by Ryan's expertise.

I was a first time home buyer looking for a mortgage. I got all my places lined up for the day and…read moreasked one of the consultants to give me a rough estimate of the rates he had. He gave me a rate that was well outside of my research range. When I said to him "Hey this doesn't seem right, can you check it again" He said "I did everything I could and that is the best rate I could get, I do this for a living." I literally called 3 major banks and got 3 quotes that were all 1% lower than his "lowest rate" I told him I was moving on with another bank. He said "Well maybe I can talk to my manager to get a lower rate...I didn't know rates were so low." Get a second opinion when working with these guys... Slimy as hell.

Update: 8/31/2017 Thank you for Grace's sincerity and…read morehelpful reply. I feel like I can trust her again. I think I'm too impatient to wait for her reply. Now I know customers are very important to her. She will take good care of them. I will definitely do business with her in the future if needed. I will recommend Grace to others wholeheartedly. Original: 8/30/2017 At first Grace Davis was helpful but then she did not respond to my last email. I just want to find out the interest rate and closing costs. Is that too much to ask? She might just be too busy to answer two questions. Maybe I am not worthy of her time. I chose her because she is on the list of preferred loan officers. But now I think it is overstated. Not recommended.

We were limited on our choices and our developer basically required us to go through American…read morePortfolio since they had a finance agreement with them regarding our non-warrantable condo. Trent was the one helping us and he was OK, i found myself needing to reach out to them in order to find out things rather than being updated. Their website is also difficult to navigate. I was trying to setup online payments and people i spoke to in the office were not helpful. They also don't officially not accept bi-weekly payments, but don't cash the checks till the 1st so if you wanted to try and save on interest going that route, goodluck doing that will this company. Other than Trent, other people through the loan process were fine. I don't have another company to compare this to as this was my first complete experience through the process but I did have another broker our realtor recommended and we did get a chance to spend a little time with her. I must say I felt much better about that experience and it was unfortunate we could not process the transaction with her due limitations with the type of condo.

I was recently harassed Rick Nelson from this company. He continually contacted my phone even…read morethough I never gave him my number and then told me I need anger management when I him to leave me alone, even though his contact was unwarranted. I didn't know harassing US Army Vets was admirable. What a professional company this must be. I'm sure people should trust them with their mortgages.

I cannot speak highly enough of RE/MAX Suburban with Susan, Ron, and David Pickard!!! They have…read morebuilt a team and comprehensive network of professionals that know how to deliver in all aspects of home purchases. I went from thinking the possibility of a home purchase was 3-5 years away... to finding and closing on my forever home in 20 days with the Pickard's guidance, help, and assembled team. The Pickard RE/MAX Suburban Team was referred to me by a lifelong friend who has exclusively worked with the Pickard's over the past 15 years for home rentals, purchases, and sales. Initially my goal was to attain a 3-5 year home rental and then transition into a home purchase. After seeing the elevated rental prices with limited inventory, I asked Ron Pickard, "can I purchase now?" Ron answered "yes, let me show you how." From there Ron & David worked with an outstanding Mortgage Broker to create a comprehensive purchase & financing strategy that worked for where I was at and what I could do. David was able to help me find, negotiate, and acquire my "Forever Home". David assembled my purchasing team of Mortgage Broker, Lawyer, Insurance Agent, and Home Inspection that yielded a seamless closing within 20days of submitting an offer on a property that had 4 other offers. That ability for a rapid and low risk closing is what made my offer then selected option. Ron & David were ALWAYS very responsive, and made sure to fully answer or get the answers to the items I asked. They best part is they worked as a team so there was ALWAYS continuity in expedited action and delivery. Thank You Pickard RE/MAX Suburban!!!

***** My wife and I worked with David to purchase our home in the northern Chicagoland suburbs…read more The entire experience was amazing! He guided us well and his attention to detail and communication throughout our purchase journey was always prompt. Our purchase did not end at our closing in that we continue to receive letters and brochures from David, Ron and Sue with household suggestions, and tips. We highly recommend The Pickard Group as consultants and agents for all of your Real Estate needs.

I was referred by a friend & now I can proudly recommend Ania myself. Having Ania & her awesome…read moreteam I had the "DREAM TEAM". From the first call to the super speedy end of my loan process they were all 2nd to none. Thank you so much from me and my family. *Joe

Ania is amazing and efficient! I spoke with her originally see if some of my financial choices (…read morelike co-signing on a car, etc) would effect my chances of buying a home. I did not think my credit was exactly where it needed to be (680's) and she got me approved that same week, and also gave me some homework to do in the meantime while House hunting to get approved for my max budget (paying down certain credit cards, etc). Ania and her assistant Sean kept in contact with me during the process, (especially, Sean because I had many questions!). We closed on our expected closing date and it was quick. My biggest worry was not being able to get approved for my max budget and she made it happen! ANIA IS MAGIC, and I am so grateful! Keep up the good work, and thank you for everything!

Great experience with our refi. Quick, extremely efficient and effective. Marc went the extra mile…read moreseveral times in order to make our closing happen fast and smoothly. 10 out of 10. Highly recommend!!

The amount of support, transparency and honesty I received from Liz was beyond expectations! She…read moremade me feel safe and at home with her and her service was exceptional. I will keep her always close to heart and on my immediate dial if I need Mortgage assistance. She truly is the best!

Wintrust allowed my escrowed homeowners insurance expire and didn't send a check until I called…read moreafter receiving a note from Wintrust saying that I had failed to renew my insurance. They collect escrow monthly then fail to renew and then turn around and send me a nasty threatening letter that I have failed to maintain insurance. Unreal incompetence and arrogance.

Wintrust allowed me to get the house I wanted. Dave McCune was a pleasure to work withread more

I had the pleasure of working with Jason Baugh while purchasing my second home. My first…read moreinteraction with him was one that was more educational. He literally took the time to break down every detail of the process that I needed further elaboration on. He made me feel extremely comfortable and reassured during a very stressful time. He was quick to reply to every question I had regardless of the day or hour and was always available to me, making it seem like I was the only one he was working with. The level of customer service and hand holding he provided is very rare today. He was extremely professional and pleasant throughout the whole process. This is my second experience with purchasing a home and he made this experience a very positive one. So much in so that I am telling everyone I know about him because when your purchasing a home you want to work with someone who fully understands the business but is still handling you like you are their first and most important customer. He has amazing follow through and would often reach out to me before I could reach out to him. From what I have heard from other friends or family they typically reach out and hope to get a speedy reply from their mortgage brokers. This was not the case with Jason, and if you are looking for someone to provide you quality service through and through, Jason Baugh is the person you want to work with.